Meet Samantha and Ellie, co-owners of Percy and Fred Salon in Melbourne, Victoria. With a shared passion for hair, style, and client connection, this dynamic duo has created a space that not only delivers beautiful results but also feels like home. We caught up with them to learn more about their journey, challenges, and what drives their success.
What inspired you to open Percy and Fred Salon?
Samantha: The first day working in our brand-new salon was surreal. We couldn’t believe our dream had come true.
Ellie: It was a mix of pride and excitement. All the effort we’d put into planning and building came to life in that moment.
What’s been your most memorable challenge?
Samantha: A car crashing through the front window of our previous space. It was shocking and unexpected.
Ellie: That moment really tested us, but it also pushed us to keep going and rebuild stronger.
What’s your focus for the future of your business?
Samantha: The future value of appointments ensuring we’re not just filling time slots but building lasting client relationships.
Ellie: It’s about consistency, loyalty, and making every client experience valuable.
Heels or flats?
Samantha: Heels!
Ellie: Whichever goes better with your fit!
How would you describe the vibe of your salon?
Samantha: Warm, welcoming, and homey.
Ellie: We make an effort to know each other’s clients and make everyone feel like they belong here.
How do you unwind after a busy day?
Samantha: I like to lay with my legs up against the wall and scroll the internet.
Ellie: I love cuddling my daughter, reading a good book, or tuning into a podcast.
What have you done that’s helped your career grow?
Samantha: I’ve become much more active on social media it’s a great way to connect and build our brand.
Ellie: I went on a working holiday abroad, which gave me a broader perspective and fresh ideas.
What’s your go-to treat?
Samantha: Chocolate.
Ellie: Espresso.
What are you most proud of?
Samantha: The overall performance of the salon and how far we’ve come.
Ellie: The ability to completely change someone’s day and boost their self-esteem. That’s powerful.
What’s a tool or resource you rely on?
Samantha: Kitomba. The fact that we can contact their support team and they can remote in to fix issues is a game-changer.
What kind of music do you play in the salon?
Ellie: We don’t have a set playlist we just go with the vibe of the day.
What’s your top piece of advice for other salon owners?
Samantha: Treat your clients and your team like they’re gold.
Samantha and Ellie’s story is a testament to the power of vision, resilience, and genuine connection. Their success at Percy and Fred Salon is rooted not just in skill but in their commitment to delivering exceptional experiences continues to set them apart.
Explore more salon success secrets
It was awesome to hear more about Samantha and Ellie’s journey in the industry, we can’t wait to see what the future has in store for Percy and Fred. We love featuring inspiring salon and spa owners – if you know someone who would
be a great fit, get in touch with us on Instagram @kitombasoftware to nominate them.