Salon reporting tools to grow your business
Powerful reports designed to give you accurate insights into your business. Your accountant will be very impressed.
Why you’ll love our reporting tools
Real-time reporting • Track client loyalty • Access from anywhere
See the big picture
Business summary. All the key information about your business in one report.
Scoreboard. See a snapshot of your daily numbers anytime, anywhere.
Benchmark. Unique to Kitomba, see how your business performs versus others in your industry.
Track your client loyalty
Revisit rate. Track the average time between client appointments.
Rebooking rate. See how each staff member performs with their clients.
Retention rate. An overall indicator for the future performance of your business.
Reports you can’t live without
Financial reports. From end-of-day to end of financial year, it’s easy to get.
Stock. See what you’ve got, what sells and what doesn’t.
Future revenue. At a glance see the value of all your future bookings and get a snapshot of your expected income.
Liabilities. See what vouchers are still be used and concessions balance to help with your financial planning.
“The numbers help us grow our business. They help us decide where we’re going and what we can do in the future.”
Jenna, Reds Hairdressing
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Frequently Asked Questions
Have a question? You might find it here. If not, talk to us. We’re here to help.
What package do I need to be on to access reporting features?
Every Kitomba package give you access to our powerful reporting, so you can make informed decisions when running your salon or spa.
For a full breakdown of what features you get with each package, visit our pricing page.
How can salon reporting tools support business growth?
The numbers never lie and if you want to grow your business, you need to understand your current performance and opportunities. Key metrics such as your rebooking rate, retail attachment rate, and client revisit period are all examples of numbers found in Kitomba reports that can help you increase your revenue if improved.
What are the numbers I need to know to grow my salon or spa?
There are many key metrics salons and spas can use to increase their revenue. Key numbers include:
Client rebooking rate: You should be aiming for a rebooking rate of 75% and above, however, New Zealand’s average rebooking rate is 52% and Australia’s is just 47%.
Focusing on rebooking is crucial for your salon as it’s a strong indicator of business performance and the easiest way to secure future revenue.
Client retention rate: Client retention rate, like rebooking, is also measured in time. If your client doesn’t make a future booking within 24 hours of their last appointment but they do book again, they are considered retained.
The key to client retention is to create loyalty by providing high-quality service and a fantastic client experience.
Average client spend: Your average client spend is the total amount spent by clients on services and retail, divided by your total number of clients buying services and retail. This figure is automatically tracked and worked out in the Kitomba Business Summary report.
These are just three of the key numbers you should be focusing on to grow your salon or spa there are many more, learn more here.
How do I use the Kitomba Business Summary report?
The Business Summary is the most popular report in Kitomba, and it’s the most important report for hair and beauty businesses because it gives you complete transparency over what’s happening in your business in one simple report.
If you’re a Kitomba customer, the Business Summary report can be accessed in both Kitomba and Kitomba 1 under the reports tab. If you would like to find out more about reporting or have any questions, check out our reporting support guides or get in touch with our support team – we’re here to help!
Get started with Kitomba