The Latest
How to use challenges to motivate your team
Coming up with ways to keep your team motivated throughout the year can be hard. However, one great way to keep your team inspired and striving for success is through monthly challenges. We spoke to Trish Ross, founder of First Class Services and owner of two...
Success Secrets: 10 Questions with Jennifer Morgan, Managing Director of Morgan and Morgan
Meet Jennifer Morgan, the force behind Morgan and Morgan The Hair Collective in Auckland, New Zealand. With 40 years of experience in the salon industry, Jennifer has become a respected leader and renowned figure in New Zealand’s hairdressing industry. As the New...
Success secrets: 12 questions with Claudette Lewington, Meiko Salon, Gisborne
Claudette Lewington is the owner and director of Meiko, a thriving hair salon in Gisborne with a close-knit team of nine staff. Having been in business for over 14 years, we asked Claudette about her journey, her tips for salon success, and what fills up her cup...
Success story: Clarke and Co, Melbourne
Located in the heart of Keilor East, Melbourne, Clarke and Co. began as a small salon with a clear vision: to serve busy women in business. Salon director and owner, Joyce Clarke Henry, saw the need for a one-stop destination where clients could not only get their...
Success story: LaSorella Salon
LaSorella is a standout salon on the sunny Gold Coast which is best known for its expertise in blonde balayage, dimensional brunettes and colours that offer longevity. We sat down with owner Samara Scott-Hunter, who is also the principal mentor at Salon Rising, to...
Why your salon or spa needs a loyalty program
In a competitive industry, retaining clients is just as important, if not more so, than attracting new ones. One of the most effective ways to boost client retention, increase revenue, and deepen customer loyalty is through a well-designed loyalty program. But it's...
Expanding your salon team: who, when, and how to hire
Your team is your greatest asset. They serve your clients, they represent your business and they help you achieve your goals. So it’s important that every team member you hire for your salon, spa or clinic is a great fit for your business. If you’ve recently had a...
Why 1:1 meetings could save your salon team
Ever sat across from a team member and thought, “I have no idea how we got here”? You’re not alone. And no, you’re not a bad leader. You might just be… missing the signs. One of my clients is a relationship counsellor, and he once told me something that really stuck...
New: Increased SMS character limit
Clearer, more personalised client messages just got easier with our increased character limit for SMS in Kitomba 1. You can now increase the number of characters in your appointment reminders and campaign marketing messages, so that you can include all the important...
Business tips
How to use challenges to motivate your team
Coming up with ways to keep your team motivated throughout the year can be hard. However, one great way to keep your team inspired and striving for success is through monthly challenges. We spoke to Trish Ross, founder of First Class Services and owner of two...
5 skills every salon manager should have
Managing a team can be difficult, particularly as we often don’t receive any formal training on how to be a great manager. Very few people could walk into a role with all skills, and of course not every manager operates in the same way! There are a few key areas...
The importance of creating a healthy, happy salon workplace
We spend so much of our lives at work, it’s no surprise to learn it can have a huge impact on our health and wellness! Likewise, our health and wellbeing can have a huge impact on our work, and a lot of this is down to your working environment. Everyone has good days...
Top tips to increase your salon’s client revisit rate
Are you looking for ways to increase the number of clients visiting your salon? You can try to follow current trends. Offer quality services and create a welcoming atmosphere. But nearly every salon is focusing on these, and to make a lasting impression, you need to...
Feature releases
New: Increased SMS character limit
Clearer, more personalised client messages just got easier with our increased character limit for SMS in Kitomba 1. You can now increase the number of characters in your appointment reminders and campaign marketing messages, so that you can include all the important...
Loyalty in Kitomba 1
Keep your clients coming back with Kitomba’s enhanced loyalty feature. Whether you allow clients to earn loyalty points (Kitomba Dollars) on services, retail products, gift vouchers or concessions, you can now manage and redeem their loyalty straight from Kitomba 1...
New feature: Concessions in Kitomba 1
More seamless transactions are available across any device! You can now sell, redeem, and refund concessions directly in Kitomba 1’s Point-of-Sale, making it easier than ever to manage prepaid services. With Concessions in Kitomba 1, you can: Easily see available...
New reporting functionality: Yearly Sales Target
We’ve added another powerful business insight to Kitomba 1 to help keep your business ahead of the curve! You can now set a yearly sales target and track your progress effortlessly over the year with our enhanced reporting functionality in the Business Summary...