The Kitomba Blog
Welcome to our blog! This is where we share our latest product updates, tips and tricks for running a salon and stories from our amazing customers.
How to upsell and cross-sell services without feeling pushy
The word "upsell" can make even the most experienced salon owner cringe a little. It conjures images of scripted sales pitches and uncomfortable pressure, the opposite of the relaxed, welcoming environment you've worked hard to create. But upselling and cross-selling,...
New features
How to get paid ‘beep’ing fast: Pay by link
Taking a deposit for a phone booking has always been a bit awkward. Asking for a card number over the phone feels uncomfortable, and skipping the deposit means leaving your revenue unprotected. Payment links solve that. Send a text or email with a link so your clients...
All categories
Client experience
How to turn first-time visitors into lifelong clients
Getting a new client through the door is a win worth celebrating. But the real opportunity lies in what happens next. A first visit is just the beginning of what could be a long, loyal relationship or it could be the only time you see that person if the experience...
Salon management
How to introduce a deposit policy your clients will respect
If the idea of asking clients for a deposit makes you a little nervous, you're not alone. Many salon and spa owners worry it will come across as distrustful, or worse, drive clients away. But here's the reality: a well-communicated deposit policy is a sign of a...
Reporting and analytics
End-of-day shouldn’t take an hour: how integrated payments save your team time
Your team gives everything during the day. The last thing they should be doing at 7pm is hunting for a discrepancy between the terminal and the booking system. And yet for many salons, that's exactly what happens. End-of-day becomes a kind of archaeology – digging...
Marketing tips and tricks
Why online booking is no longer optional for salons
There was a time when taking bookings over the phone was simply how salons operated. But client expectations have shifted, and they've shifted fast. Today, people want to book on their terms, at a time that suits them, without having to call during business hours. If...
Stock and inventory management
How to upsell and cross-sell services without feeling pushy
The word "upsell" can make even the most experienced salon owner cringe a little. It conjures images of scripted sales pitches and uncomfortable pressure, the opposite of the relaxed, welcoming environment you've worked hard to create. But upselling and cross-selling,...