The Latest
Why your salon or spa needs a loyalty program
In a competitive industry, retaining clients is just as important, if not more so, than attracting new ones. One of the most effective ways to boost client retention, increase revenue, and deepen customer loyalty is through a well-designed loyalty program. But it's...
How Oscar Oscar Salons have eliminated no-shows
No-shows and last-minute cancellations cause the average salon to miss out on the equivalent of a senior stylist’s salary each year. Not only is this inconvenient for your team, but it significantly impacts your bottom line. However, for Oscar Oscar Salons, no-shows...
Success story: Oscar Oscar Salons
Oscar Oscar Salons is an extraordinary example of success in the Australian hair industry. With 15 locations across the country, the luxury brand is known for delivering high-end experiences to its clients.
Success story: V for Hair and Beauty and VJ Barbers
V for Hair and Beauty and VJ Barbers in Christchurch, New Zealand is a maximalist’s dream—bursting with colour and character everywhere you look, the popular salon has hair, beauty and barbering all under the same roof. Owner Vicki Odgen O’Fee (right) is an incredible...
Success story: Ross & Co Hair Design
Ross & Co Hair Design in Hamilton is a salon that has a stellar reputation for providing a consistently exceptional client experience. Don’t believe us? Check out their five star reviews on Google! We were lucky enough to sit down with the founder, Patricia Ross,...
5 skills every salon manager should have
Managing a team can be difficult, particularly as we often don’t receive any formal training on how to be a great manager. Very few people could walk into a role with all skills, and of course not every manager operates in the same way! There are a few key areas...
How to foster teamwork and drive growth in your salon or spa
Building a successful salon or spa business takes more than just hard work it requires a dedicated and motivated team. As a salon owner or manager, one of your biggest challenges is getting your team to fully buy into your vision for the business. But when your team...
The importance of creating a healthy, happy salon workplace
We spend so much of our lives at work, it’s no surprise to learn it can have a huge impact on our health and wellness! Likewise, our health and wellbeing can have a huge impact on our work, and a lot of this is down to your working environment. Everyone has good days...
Top tips to increase your salon’s client revisit rate
Are you looking for ways to increase the number of clients visiting your salon? You can try to follow current trends. Offer quality services and create a welcoming atmosphere. But nearly every salon is focusing on these, and to make a lasting impression, you need to...
Business tips
5 skills every salon manager should have
Managing a team can be difficult, particularly as we often don’t receive any formal training on how to be a great manager. Very few people could walk into a role with all skills, and of course not every manager operates in the same way! There are a few key areas...
11 ways to reduce no-shows in your salon, spa or clinic
Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons, spas and clinics and can stand in the way of your success. So what can you do to prevent no-shows in your business? Here are 11 things you can start doing today to reduce...
What does success in business look like to you?
Success in business isn’t a one-size-fits-all formula. But are you chasing your version of success, or someone else’s? If you’re striving for an idea of success that doesn’t align with your values, you’ll always feel out of sync. This is a question every business...
16 finance terms every salon, spa, or clinic owner should know
The business world is full of jargon and financial terms you’re expected to understand. To help you navigate these terms, we’ve put together a quick reference guide of some of the key financial terms you may encounter as a salon, spa, or clinic business owner.Click on...
Feature releases
Loyalty in Kitomba 1
Keep your clients coming back with Kitomba’s enhanced loyalty feature. Whether you allow clients to earn loyalty points (Kitomba Dollars) on services, retail products, gift vouchers or concessions, you can now manage and redeem their loyalty straight from Kitomba 1...
New feature: Cash Drawer Reconciliation in Kitomba 1
End-of-day cash-up just got a whole lot easier! Effortlessly handle your closing tasks from anywhere, on any device with the new Cash Drawer Reconciliation in Kitomba 1. Whether you’re in the salon or checking in remotely, this new functionality gives you the freedom...
New feature: Choose your Online Booking staff order
Choose how your staff members appear in your Online Booking site with four new ordering options. The way your team is presented online can influence who your clients chose to book an appointment with. With the Kitomba 1 Online Booking Staff Order feature, you can...
Our website has had a makeover! Here’s a quick tour
We’ve given our website a much-needed glow-up! Since there have been changes to where to find things, we thought we’d give you the grand tour so you can easily find what you’re looking for.