Kitomba blog | The latest Kitomba tips, industry news and business advice

Online Booking update: Customisable Deposits!

15 Mar 2021 by Kitomba

You can now customise your deposit settings for individual packages and services.

This means that while most online bookings will still use your default deposit setting, you have the ability to change the deposit settings for individual services and packages to suit your needs:

Make deposits higher or lower than the default setting
Charge full payment up front when required
Allow some services to be booked without paying a deposit

5 client metrics you should be measuring and how to improve them

15 Mar 2021 by Kitomba

It’s tempting to put all your efforts into getting new clients to walk through the door of your salon, spa or clinic, but ask yourself this: are you maximising the potential of the clients already walking in?

Acquiring new clients is considerably more expensive than keeping the clients you already have, so it’s in your best interests as a hair and beauty business owner to keep your client base happy, loyal, and visiting more frequently.

New: Appointment cancellation period changes

11 Mar 2021 by Kitomba

A cancelled appointment can mean lost revenue if you don’t have enough time to fill it, so we’ve added an extra option to the appointment cancellation times in Kitomba 1. You can now choose to allow clients to cancel either 24 or 48 hours before their appointment, or not allow cancellations at all. Continue reading…

Business own does taxes for end of financial year

5 tips to prepare your salon for the end of the financial year

11 Mar 2021 by Ashlee Laura

The end of the financial year can be overwhelming for salon, spa and clinic owners. Being a busy salon owner myself, I understand how hard it can be to stay on top of everything, especially when you are working in the business and have only limited time to work on it.
Continue reading…

Double Booking report in Kitomba 1

9 Mar 2021 by Kitomba

Good news! Our latest report lets you see any time your staff or rooms have been double booked, so you can easily make necessary changes ahead of time.

The report gives you the option to navigate directly to the conflicting appointments, allowing you to quickly make the changes required. Continue reading…

How to do email marketing for your salon in 5 steps

8 Mar 2021 by Paul Gray

Are you finding it difficult to get clients through your door? Email marketing could be the answer you’re looking for.

In today’s competitive salon and spa market, you have to find ways to “cut through the noise” as consumers are bombarded everyday with tonnes of messages.

Why salons need KPIs (and how to set them)

5 Mar 2021 by Janelle Cheesman

Key performance indicators (KPIs) are important for any type of business, but they’re what enables the hair and beauty industry to truly thrive.

Without clear goals, targets and indicators of business performance, it’s difficult to know where your business stands, and how to achieve the growth and profitability you desire.

How to wow your hair and beauty clients for free

3 Mar 2021 by Estelle Carroll

Does your salon, spa or clinic have the wow-factor?

Client experience is important for the hair and beauty industry for many reasons. It has the potential to set your business apart from your competitors, keep your clients coming back, enhance your reputation and make you more successful.

How to prepare for the end of the financial year with Kitomba

1 Mar 2021 by Kitomba

The end of the financial year comes around at the same time every year, and yet each time it can seem like a surprise. The good news is if you’ve been using Kitomba it’s easy to get much of the information you need to keep your accountant and the tax man happy.
Continue reading…

5 key questions to ask when choosing salon or spa software

28 Feb 2021 by Kitomba

Choosing software for your salon or spa is a big decision. You’ll rely on it to help your business function on a day-to-day basis, as well as supporting your business as you grow, so it needs to have all the functionality you need.