If you’re in the hair and beauty industry, a great client experience in the lead up to Christmas...
Our website has had a makeover! Here’s a quick tour
We’ve given our website a much-needed glow-up! Since there have been changes to where to find things, we thought we’d give you the grand tour so you can easily find what you’re looking for.
Silly season in the salon: how to stay sane
Ah, Christmas. A time for joy, connection, and…chaos. You’ve probably already got your salon’s...
How to let your clients know about your waitlist (3 tips)
The benefits of using a waitlist in the hair and beauty industry, especially around the busy times...
Dealing with last minute cancellations and no-shows
Running a successful salon business has its fair share of challenges. One frequently recurring...
The elements of a perfect client consultation
Your client consultation is one of the most important tools you will ever use! For the hair and...
How to leverage your software during the busy Christmas season (10 tips)
The lead up to Christmas time always brings in more clients and with that more money – which is...
7 time management tips for busy salon managers
Managing a salon, spa or clinic is hard work. Not only do you have so many different hats to wear,...
New feature: Refunds in Kitomba 1
More Kitomba 1 Point-of-Sale functionality is here. You can now process refunds for any services...
Success story: LaSorella Salon
LaSorella is a standout salon on the sunny Gold Coast which is best known for its expertise in...
How to create the ultimate client journey for your salon, spa or clinic with Kitomba
Over the past decade, the way hair and beauty clients connect with brands has evolved...
How to get more referrals for your salon or spa
Word of mouth referrals and reviews are the best forms of marketing, with 92% of people relying on...
Deposits vs charging cancellation fees: Which is better for salons?
Did you know that approximately 2.4 billion dollars are lost each year in the hair and beauty...
How Oscar Oscar Salons have eliminated no-shows
No-shows and last-minute cancellations cause the average salon to miss out on the equivalent of a...
Do you really know your clients? Creating loyalty in your salon
We all strive to create loyal clients. The type of client who visits you without fail every six...
Keep your salon, spa or clinic on track with a strategic marketing plan
When it comes to marketing, you might think your best bet is to play it by ear and be ready to...
New feature: Stocktake in Kitomba 1
Stocktake in Kitomba 1 is here! Keeping on top of your stock is speedy and seamless thanks to our...
Future-proof your salon: the impact of forecasting and cancellation policies
How do you future-proof your salon? With last-minute cancellations and no-shows affecting revenue,...
The burnout blind spot: why recognition matters more than you think
Running a salon is no small feat. It’s a whirlwind, right? Juggling appointments, customer...
New feature: Sell Vouchers in Kitomba 1
Your Kitomba 1 Point-of-Sale functionality is growing! While you can already redeem vouchers in...
How to hold effective team meetings for your salon, spa or clinic
Meetings are the best way to communicate with your team, but are your team meetings as effective...
The importance of creating a healthy, happy salon workplace
We spend so much of our lives at work, it’s no surprise to learn it can have a huge impact on our...
Success story: Oscar Oscar Salons
Oscar Oscar Salons is an extraordinary example of success in the Australian hair industry. With 15 locations across the country, the luxury brand is known for delivering high-end experiences to its clients.
How to bring your team on your journey to business success
Setting goals is the easy part. Turning them into reality is where you need consistency, patience...
Empower your salon team in three simple steps (Tips from Tracey Hughes)
Running a successful hair salon goes beyond just providing excellent services—it's about fostering...
Tips for hiring staff and negotiating pay at your salon
Do you know what you should be taking into consideration when you‘re looking at hiring and...
6 steps to great stock management for salons, spas and clinics
Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your...
6 steps to great stock management for salons, spas and clinics
Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your...
5 skills every salon manager should have
Managing a team can be difficult, particularly as we often don’t receive any formal training on...
Automate your salon’s client messages without losing the human touch
Do you find as a salon owner that you want to send more marketing messages to your clients that...
New masterclass: Mastering Automated Marketing
Kitomba has released a new masterclass: Mastering Automated Marketing in Kitomba. This Masterclass...
7 ways to upsell retail and services in your salon, spa or clinic
Upselling retail and services is a great way to increase your salon, spa or clinic’s average...
New look: Appointment Book in Kitomba 1
The Appointment Book in Kitomba 1 has had a makeover! With a fresh new look, new service-based...
4 reasons to try Kitomba’s Vish integration for colour management
Wondering what Vish colour management software does and why it’s worth introducing in your salon?...
Kitomba has integrated with Vish Colour Management Software
We’ve launched a new integration with Vish to help you make more money from your colour services,...
8 reasons to formalise your client consultations with forms
A comprehensive client consultation helps you to understand your client’s goals and expectations...
Data reveals the impact marketing can have at your salon or spa
Have you ever wondered what impact your text and email marketing campaigns have on your salon’s...
3 ways to retain more clients for your salon, spa or clinic
The hair and beauty industry is highly competitive, as clients have an abundance of salons, spas...
How to get on top of your numbers this End of Financial Year
The end of the financial year doesn’t need to be a time of stress and uncertainty. Instead, you...
New look: Products and Suppliers in Kitomba 1
We’ve updated the Products and Suppliers tabs in Kitomba 1 to make it easier to manage your stock...
Get your salon found on Google with basic SEO
Search Engine Optimisation (SEO) is a process that allows search engines, like Google and Bing, to...
Perceived value and hot girl walks: The two keys to nailing your client experience
Why is perceived value so important? And what do hot girl walks have to do with client experience?...
Financial Clarity with Kitomba: A free webinar on achieving financial success
We’ve partnered with Salon Rising to provide a free 60 minute online masterclass on Monday 17th...
Success story: V for Hair and Beauty and VJ Barbers
V for Hair and Beauty and VJ Barbers in Christchurch, New Zealand is a maximalist’s dream—bursting...
How to get more Google reviews for your salon, spa or clinic
Building a credible reputation in the hair and beauty industry is crucial, and with the majority...
Mastering Salon Marketing: Strategies for Success from Tracey Hughes
Attracting new clients, retaining existing ones, increasing revenue, and growing your business all...
Life at Kitomba
At Kitomba, we’re very proud of our team and our culture as we get to work with the most talented,...
How to use text campaigns to grow your salon or spa
Text campaigns are a vital tool that can transform how you connect with your clients and generate...
Comparing your business to competitors (why and how)
Should you compare your business to your competitors? As an owner of a salon, spa or clinic, it’s...
Motivation is not the goal: small steps and smart projections
So, you’ve got goals right? You’re just waiting for the motivation to start them? Discover how...