Improve your online reputation and get more 5-star Google reviews for your business automatically with Reputation AI – a new feature available through our exclusive REACH.ai integration for Kitomba customers in Australia and New Zealand.
Reputation AI sends automated emails to your regular clients immediately after their appointment asking them to rate their experience out of five stars and provide feedback.
The feedback is sent to your team by email to respond to, and if their review is positive (4-5 stars), they will be invited to publish their review on Google.
If their review is three stars or less, they will be prompted to contact you privately to address their concerns or leave a review on Google, giving you the opportunity to address negative feedback quickly.
What are the benefits of using Reputation AI?
- Get more glowing reviews on Google (Facebook reviews are coming soon).
- Automate your client feedback process.
- Invite your loyal clients to leave a review after their appointment.
- Improve your Google SEO rankings.
- Attract, and appeal to, new clients online.
- Learn what your clients love about your business.
- Have the opportunity to quickly resolve client complaints.
- Find areas to improve in your business.
How does Reputation AI work?
1. Enable Reputation AI in your dashboard
Reputation AI is included in every REACH.ai package and is an optional feature. You can turn on Reputation AI in your REACH.ai dashboard in minutes.
2. Link your Google Business Profile
You will be invited to add your business name to the Google search map to link your Google Business Profile. You must have ownership of your Google Business Profile first.
3. Reputation AI will automatically email your loyal clients
Once enabled, Reputation AI will send automated emails to your return clients immediately after their appointment, inviting them to rate your business out of 5 stars and leave feedback.
4. Feedback is sent to you to respond to
All feedback is immediately sent to you to respond to. Positive reviews will be invited to be published on Google, while negative reviews will be prompted to contact you before publishing their review.
Who can use Reputation AI?
This feature is part of our REACH.ai integration. If you’re on our Diamond package with Online Booking you can get started within 3-5 business days by signing up for your free 30-day trial of REACH.ai. If you don’t like it, you can cancel at any time through your REACH.ai account. There are no fixed contracts or commitment periods.
If you’re a Diamond customer but you’re not set up for Online Booking, view our step-by-step guide to learn how. If you’re not a Diamond customer and you’d like to try REACH.ai, you can do so by upgrading to Diamond free for 30 days here.
What else does REACH.ai do?
Integrating with Kitomba Online Booking, REACH.ai uses artificial intelligence to automate your client communications with the aim of filling last-minute gaps in your appointment book, prompting clients to rebook, and inviting them to visit more regularly.
This saves your team time spent contacting clients and sending out marketing messages, and generates more revenue for your busienss.
How do I get started?
All you need to do is sign up for a REACH.ai account and our team will be in touch to help you get set up within 3-5 business days.
Want to learn more or need help? Contact us.