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Use AI to fill your appointment book with Kitomba’s REACH.ai integration

11 Sep 2023 by Kitomba

You can harness the power of artificial intelligence to fill last minute cancellations and gaps in your appointment book with our exclusive integration with REACH.ai in Australia and New Zealand. 

Integrating with Kitomba Online Booking, REACH.ai uses artificial intelligence to identify gaps in your appointment book and send personalised messages to your clients who would best fill the available slot. This helps to ensure you don’t miss out on revenue lost from last-minute cancellations or gaps in your appointment book. 

If you have Kitomba’s Diamond package and Online Booking set up, you’ll be able to get started with this integration straight away.  

Please note: The option to contact clients by SMS is not yet supported in New Zealand and is coming soon. 

What are the benefits of using REACH.ai?

  • Save time by using artificial intelligence to fill your appointment book automatically. 
  • Make up any revenue lost from late cancellations or gaps. 
  • Maintain full control over your appointment book by approving all bookings first.  
  • Have full transparency over your automated campaigns in your REACH.ai dashboard. 
  • Sign up for an account and you’ll be up and running in 3-5 business days.
  • Trial free for 30 days. Cancel anytime with no contracts or commitment periods.

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Here’s how it works

1. REACH.ai continuously scans your appointment book to look for any openings and last-minute cancellations for your bookable staff members. When a gap is identified, REACH.ai will look at your client database to see who is the best fit based on their history.

2. Once clients are identified who match the criteria for the time and staff member available (and they don’t already have a future booking), REACH.ai will send them an email or text informing them about the appointment available with a link to your online booking site.

3. Once the client books online it will show in your appointment book and you can accept or make changes to the appointment.

4. You’ll be able to see all the messages that have been sent to your clients at any time, including how many were opened, booked and the revenue gained while using your REACH.ai dashboard.

Important to note: 

REACH.ai will never send your clients more than one message within a month. Messages are sent sparingly to the closest matches to ensure the best results. 

What’s the investment? 

REACH.ai offers a range of tiered packages to suit your business’s needs. Pay a rolling monthly subscription fee with no fixed contracts or cancellation fees. Cancel any time.

View REACH.ai packages here

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Who can use this integration?

If you’re on our Diamond package with Online Booking you can get started straight away by signing up for your free 30-day trial. If you don’t like it, you can cancel at any time through your REACH.ai account. There are no fixed contracts or commitment periods. 

If you’re a Diamond customer but you’re not set up for Online Booking, view our step-by-step guide to learn how. If you’re not a Diamond customer and you’d like to try REACH.ai you can do so by upgrading to Diamond free for 30 days here

How do I get started? 

All you need to do is sign up for a REACH.ai account and our team will be in touch to help you get set up within 3-5 business days.  

Sign up for REACH.ai. 

Want to learn more or need help? Contact us.

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