Salon client rebooking at front desk

Industry insights: Rebooking rates for the hair and beauty industry (and how to improve yours)

26 Jan 2021 by Kitomba

The client rebooking rate of a salon, spa or clinic is an important metric for business performance because rebooking is a way of securing future revenue by maximising the potential of your client base.

But what’s the industry average for rebooking in New Zealand and Australia, and how can you improve it in your own business?

We analysed data from the hair and beauty industry to find out.

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vivo chancery square success story

Customer success story: Vivo Chancery Square

22 Jan 2021 by Kitomba

What makes an award-winning salon? We visited Vivo Chancery Square in Auckland CBD, winners of New Zealand Hair Salon of the Year at The Industry Awards 2020, to find out the secret to their success. 

We spoke with Peter Emery, Salon Manager at Vivo Chancery Square, his second in command, Cowan Wyatt, and Lynden Mason, Executive Director of Vivo Hair and Skin Clinics. Find out what they had to say about their New Zealand Hair Salon of the Year win by watching the video, and read their recipe for success below.

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ms monaco hair society success story

Customer success story: Ms Monaco Hair Society

18 Dec 2020 by Kitomba

We recently visited Samantha Jones and her team at Ms Monaco Hair Society on the Sunshine Coast in Australia. The salon has only been in business for two years and is already making waves in Queensland, so we asked Samantha what has made the salon so successful. 

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Kitomba CEO

Kitomba has a new CEO: Mike Henton

17 Dec 2020 by Kitomba

After 17 years at Kitomba, including the last three years as CEO, Kitomba co-founder Al Quinn will be leaving the company at the end of the year.

We’re so excited to announce that Mike Henton has been chosen as his successor. Mike has over 15 years of experience in the software industry, most recently working within the health and leisure sector. Mike said,  Continue reading…

680x400 holiday support hours 2020 (1)

Kitomba’s 2020 holiday support hours

10 Dec 2020 by Kitomba

The holiday season is almost here and we wanted to let you know our support hours during this time.  

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COVID-19 New Zealand and Australia hair and beauty industry

Industry insights: COVID-19 impact on the hair and beauty industry in New Zealand and Australia

3 Dec 2020 by Kitomba

Wondering what impact COVID-19 has had on the hair and beauty industry in New Zealand and Australia? We dove deep into the data to find out. 

We sourced data about the hair and beauty industry from Kitomba Benchmark, a feature of Kitomba Salon and Spa Software that compiles and compares anonymous data from across the industry so you know where your business stands. Historical data from 2016 to 2019 was also used, and we compared Q3 2020 with Q3 2019. 

The result? An insight into the effects of lockdowns in both New Zealand and Australia, and predictions and opportunities for the future.

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Hair Aid and Kitomba

Supporting our incredible industry in Victoria

24 Sep 2020 by Kitomba

Hair and beauty businesses in Victoria, Australia, have had a particularly tough year. They’ve experienced lengthy closures and some businesses have been unable to access support. Because of this, our partner, Hair Aid has stepped up to support Victorians who need assistance by raising money for the Hearts for Vic campaign.  Continue reading…

Boar and Blade barbershop

Customer success story: Boar and Blade

28 Aug 2020 by Kitomba

Hohepa Rutene, owner of Boar and Blade, talked to us about why he loves what he does and how he came to be running a very cool, successful business with three locations across New Zealand. Continue reading…

Woman at computer using Kitomba for business management

How Kitomba can help you during the novel coronavirus (COVID-19) pandemic

20 Mar 2020 by Kitomba

COVID-19 continues to change the world, so we’ve created this blog to provide you with ways Kitomba can help you and your business at this time.
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Blog image_680x400_Holiday support hours

Kitomba’s 2019 holiday support hours

27 Nov 2019 by Kitomba

The holiday season is almost here and we wanted to let you know our support hours during this time.

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