Posts by Kitomba

Customer success story: Bedlam Hair Design & Bliss Day Spa

Customer success story: Bedlam Hair Design & Bliss Day Spa

4 Jul 2022 by Kitomba

We sat down with Nadia Howard, owner of Bedlam Hair Design & Bliss Day Spa on the Kapiti Coast in New Zealand, to talk about how she stepped out of her business after nearly 28 years in the industry and how Kitomba helps her to run her business remotely.

Watch the video below for an overview and keep reading to learn more about how Nadia is running a successful hair and beauty business from a distance.

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Salon owner goal setting and creating plan on laptop

SMART goal setting tips for salons, spas and clinics

1 Jul 2022 by Kitomba

A new financial year presents the perfect opportunity to reflect, plan and set new goals for your business. It’s important to take a step back to look at how your salon, spa or clinic performed over the year, and use these learnings to set goals for the year ahead.

To help you achieve this, we’ve got a framework you can use for setting SMART business goals to help ensure you achieve them.

Here’s how you can reflect, plan and set new goals!

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Client is getting a haircut

How to create the ultimate client journey for your salon, spa or clinic with Kitomba

26 May 2022 by Kitomba

Over the past ten years, the purchasing behaviour of hair and beauty clients has evolved from minimal research and mostly word of mouth salon recommendations to clients actively searching to connect with your brand and a keen interest to get to know you early on in their purchasing journey. Clients expect salons to have beautiful user-friendly websites and a real social media presence, and the ability to book an appointment online, or via their favourite social media platforms. They also expect to receive SMS text reminders about their appointments, as well as, after-care instructions by email. Lastly, a growing trend is the desire to have a personalised and tailored experience to their specific needs and preferences. 

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Kitomba upsell retail feature

Quickly and easily upsell retail products with Kitomba

10 May 2022 by Kitomba

Let Kitomba do the hard work so you can quickly and easily upsell retail products in your salon, spa or clinic. Here’s the rundown on one of our popular features – the upsell retail button!  Continue reading…

Stock take with an iPad

3 ways to become an expert in retail sales

3 May 2022 by Kitomba

Selling more retail is one of the fastest ways to boost your profits, so here are 3 ways to become an expert in retail sales.

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20 years of Kitomba Salon and Spa Software

22 Apr 2022 by Kitomba

The 22nd of April 2022 marked 20 years of Kitomba. We are so proud to be part of such an incredible industry and to have helped it be more successful for two decades.

So much has changed over the last 20 years, so we want to take you on a trip down memory lane to show you how Kitomba and our software has evolved during this time. Continue reading…

Client filling out a salon digital form on her ipad

Top 5 digital forms for hair salons and beauty clinics

12 Apr 2022 by Kitomba

Digital client forms are a fantastic tool to improve your client experience and reduce visit times and waiting room contact. They also help decrease administration workload and paperwork allowing your staff to focus on clients and their needs. You can create a variety of forms that suit the requirements of your hair and beauty business to collect client information and consent, record treatment history, as well as gather feedback from your clients. 

Here are the top 5 digital client forms that are popular with salons, spas and clinics.

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Digital marketing basics for the hair and beauty industry

How to ensure your salon’s online presence is fit for 2022

21 Mar 2022 by Kitomba

Having a strong online presence is vital to a successful business in 2022, and that’s true for every industry – including hair and beauty. But with so many digital channels and options, it’s difficult to know where to start.

To ensure you don’t get left in the digital dust of your competitors, it’s important to have the basics of digital marketing covered.

In this article, we’ll cover the five essentials you need to have in order to have an online presence fit for 2022!
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Blog 680 x400 success story RU&CO

Customer Success Story: RU&CO Hair Group

14 Mar 2022 by Kitomba

We recently chatted with Reece Unahi, founder of RU&CO Hair Group. Reece launched his hair business in 2020, in the midst of the pandemic, and not only persevered during these unprecedented times, but thrived and grew his brand to five locations in New Zealand. 

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Woman drinking coffee and checking email

How to choose the right imagery for your marketing emails

21 Feb 2022 by Kitomba

A picture is worth a thousand words, and the imagery used in your marketing emails is no different. Images can communicate a message much faster than text alone, stir up emotions that increase buying desire, and in some cases, increase click-through by 42%!
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