We recently stopped by Ella & Jade’s newest location in Woolloongabba, Queensland to visit owner Alannah Read and her team. She told us about how she’s working on building her business, the importance of investing in your client experience and team, and her tips for other business owners.
Hear Ella & Jade’s story in this short video, or continue reading for the full interview below.
Are you making the most of Facebook’s tools and features for businesses? The majority of your clients probably have at least one social media platform that they visit regularly, with Facebook and Instagram being among the most popular. So making sure your business is visible and regularly adding new content on these platforms is a great marketing strategy. But is it enough?
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Book Now buttons will allow your clients to book an appointment with you directly from Facebook or Instagram, powered by Kitomba’s Online Booking. Our new Facebook integration is almost ready to be released, so we want to make sure you’re ready for when it goes live!
Here are the three things you need to do to be able to use Facebook and Instagram Book Now buttons: Continue reading…
Facebook is a great way to promote your hair or beauty business but it can be complicated to manage. Luckily there is Facebook Business Manager – a handy tool that allows you to manage your pages, ads, billing, and keep all your assets in one place.
Learn more about how to set up your Facebook Business Manager with these expert tips.
What’s one of the easiest ways to engage with your current and potential clients? The answer is, Facebook! It makes it simple for clients to message you about appointments, or check out what services and packages you have to offer. The benefits of Facebook go beyond just that though! Keep reading to find out why Facebook is still good for businesses and how to make a great business page.
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As we are halfway through the year, in this edition of industry insights, we’ve put together data from Kitomba Benchmark to give you an idea on key areas where incremental improvements will ensure long-term success for your salon, spa or beauty clinic. Kitomba Benchmark is a feature of Kitomba Salon and Spa Software that compiles and compares anonymous data from across the hair and beauty industries.
Winter is the perfect time to refocus your business and finish the year in a strong financial position.
Our statistics show that in the average hair or beauty business, regular clients make up around 40% of the client base. Yet they also account for around 70% of all appointments. This suggests that regular clients are worth a lot more to a business than one-off clients. Continue reading…
It was almost 10 years ago that the first ever Vivo Salon was opened and now there are over 90 Vivo Hair and Skin Clinics across New Zealand. It has been an incredible journey to watch and we’ve loved seeing them grow.
We spoke to Executive Director, Lynden Mason, to ask him about what he loves about the industry, his business journey and the importance of empowering your staff to achieve success. Continue reading…
Today, more than ever, protecting your data is essential to the success of your salon, spa, or clinic. A data breach or cyber-attack can interrupt your business and even cause long-lasting damage to your reputation.
We’ve all heard about the 2021 attacks on Waikato District Health Board (New Zealand) and Channel Nine (Australia) when both organisations experienced significant IT issues, interruptions to their business, and stolen data. It’s a good reminder of how essential it is to be proactive with your data security and put preventive measures in place to help safeguard your business.
Client referral programmes have been a part of the hair and beauty marketing landscape for a long time, but it can be discouraging if you’ve tried running a referral scheme and you’re not getting many referrals.
While we can’t expect to get referrals immediately after launching a referral programme, there are things we can do to ensure they’re as effective as possible, which we cover in this blog. Continue reading…
