Client opening automated email on her phone

6 essential automated marketing ideas for salons, spas and clinics

2 Dec 2021 by Kitomba

Marketing automation makes it easy to target and personalise every interaction with your clients on autopilot.

Here are 6 essential automated marketing ideas for salons, spas and clinics that hair and beauty businesses are using to provide a better client experience and increase their bottom line.

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success story lush

Customer Success Story: Lush Skin and Body 

2 Dec 2021 by Kitomba

We recently chatted to Laura Smyth, who owns Lush Skin and Body in Melbourne and has recently opened a second location in Perth. She told us about how she got started in the industry, how she manages two businesses remotely, and her top tips for other business owners.

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Barber and his client wearing face masks during COVID-19

The impact of COVID-19 on the hair and beauty industry in New Zealand and Australia in 2021

23 Nov 2021 by Kitomba

As 2021 comes to a close, let’s take a moment to reflect on the impact COVID-19 has had on the hair and beauty industry in Australia and New Zealand, and the learnings we can take going forward.

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stylist on computer in salon

Kitomba features that help you share and record important COVID-19 information

19 Nov 2021 by Kitomba

As COVID-19 continues to change the way we work and live, we’ve had many customers reach out to ask how Kitomba can help with these ongoing changes and government requirements. While every country and state have different rules and requirements, we’ve put together a list of features that you might find useful at this time to collect vaccination information and ensure your clients are aware of your current COVID-19 related policies.  Continue reading…

send appointment messages straight from Kitomba 1

New to Kitomba 1: View and send appointment messages

27 Oct 2021 by Kitomba

Appointment messages are now easily accessible from anywhere, anytime, on any device. If you don’t see this new feature immediately, you will receive it the next time your Kitomba is running and it updates to the latest version. Continue reading…

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How to define your salon or spa’s target market

26 Oct 2021 by Kitomba

Understanding your clients is crucial to the success of any marketing strategy for salons and spas. It is only through truly understanding who your clients are that you can clearly define what they want and need from your hair and beauty business. So before you even start developing your marketing strategy for the year, continue reading to find out how to define your salon or spa’s target audience.

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Pania Ryan Salon pedicure

6 tips to rock an amazing client experience

18 Oct 2021 by Kitomba

If you can truly listen and understand your client’s needs, not only will you be able to improve the client experience at your salon, spa or beauty clinic, but you’ll also boost your bottom line. When you’re building relationships with your clients, it’s about much more than focusing on salon decor or decreasing wait times. We sat down with salon business coach Caitlyn Menzel who shared her insights on why client experience matters along with expert tips that you can start implementing today. Caitlyn has been a successful owner of hairdressing, beauty and barbering salons for years and knows first-hand how client experience can make or break your business. 

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How to leverage your software during the busy Christmas season

How to leverage your software during the busy Christmas season

16 Oct 2021 by Kitomba

Are you using your salon software effectively? Christmas time always brings in more clients and more money, but with that comes long busy days. Luckily your salon software can help make sure you’re maximising your profits and minimising your stress.

Here are 8 expert tips covering the software features you need to be using to make your life that little bit easier through the holiday rush! While this article uses Kitomba Salon and Spa Software as an example, these tips should apply to almost any salon software provider. Continue reading…

Chrysalis Skin Clinic reception

10 ways to promote your online booking site and get more bookings

13 Sep 2021 by Kitomba

Do you want to get more bookings for your hair and beauty business? Here are 10 simple ways to promote your online booking platform and encourage your clients to book their salon, spa or clinic appointments online.
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A salon director checking her laptop

Customer success story: FMK Hair Design

9 Sep 2021 by Kitomba

We recently caught up with Director of FMK Hair Design Elnaz Johanrakshan. FMK Hair Design specialises in high-quality keratin treatments and has three locations across the Auckland region. Elnaz shared her journey to success as well as her plans for growing and expanding her business.

Watch FMK Hair Design’s story in this short video, or continue reading for the full interview below.

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