The holiday season is here and we wanted to let you know our support hours during the 2023-2024 holiday period.

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If you’re in the hair and beauty industry, a great client experience in the lead up to Christmas isn’t always easy. It’s the busiest time of the year, which can mean delighting your clients can fall by the wayside.

However, with some effective teamwork and a few great ideas, you can create an exceptional experience for every client that steps into your salon, spa or clinic this Christmas!
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Providing a great client experience in the lead up to Christmas isn’t always easy. Here are 11 quick and easy tips to help you create an exceptional experience for your clients!

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We interviewed the CEO of REACH.ai, Patrick Blickman, to get answers to all your burning questions about the marketing integration that uses artifical intelligence to send the right message at the right time. He explains how it works, the feedback its had from its users, and why REACH.ai chose Kitomba to partner with. Keep reading or watch the video below to learn more.

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Use Kitomba with REACH.ai to enhance your salon, spa, or clinic. Recover potential lost revenue from cancellations and gaps in appointments, save your team’s time on client communication, all while maintaining your appointment book control.

Thanks to AI, REACH.ai scans your schedule for openings, identifies suitable clients from your database, and sends them invites through your Kitomba Online Booking.

Intrigued? Here are five reasons to try Kitomba’s new REACH.ai integration.

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Whether or not you should take deposits for appointments made at your salon, spa or clinic is often a hot topic in the hair and beauty industry. However, there are a number of reasons you should think about collecting deposits for appointments, and here are the four most important!
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The lead up to Christmas time always brings in more clients and with that more money – which is great! However this often means long, busy and stressful days for salon managers and owners, as well as staff. Make sure you’re getting the best out of all your salon software has to offer to reduce this stress. 

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As the busiest time for the hair and beauty industry approaches, you might have started running into the problem of receiving more appointment requests than your appointment book can fit! 

While it’s certainly a nice problem to have, sometimes illness or other events outside of your clients’ control can mean they have to cancel, or postpone their appointments at the last minute. 

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We interviewed Trish Ross, owner of award-winning salon Ross & Co Hair Design and founder and salon coach at First Class Services, where she shared her tips for a successful busy season in the hair and beauty industry. 

Keep reading to learn the strategies she uses with her team to reduce stress, boost retail sales, and ensure clients receive excellent service every time throughout the busy lead-up to Christmas.

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Reds Hair in Pukerua Bay, New Zealand is an inspirational example of navigating the challenges of motherhood while being a business owner in the hair industry. Having taken over the business during the COVID-19 pandemic and learning they were both pregnant at the same time, co-owners Jenna and Nic share their unique story of how they balance motherhood and running a successful hair salon.

Watch the video below and keep reading to hear about Jenna’s and Nic’s inspirational story.

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