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5 key questions to ask when choosing salon or spa software

28 Feb 2021 by Kitomba

Choosing software for your salon or spa is a big decision. You’ll rely on it to help your business function on a day-to-day basis, as well as supporting your business as you grow, so it needs to have all the functionality you need. 

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Client making an online booking

4 great reasons to take deposits for online bookings

26 Feb 2021 by Kitomba

Whether or not you should take deposits for appointments made at your salon, spa or clinic is often a hot topic in the hair and beauty industry. However, there are a number of reasons you should think about collecting deposits for appointments, and here are the four most important!
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average client spend statistics for hair beauty industry

Industry insights: Average client spend for the hair and beauty industry

23 Feb 2021 by Kitomba

The average client spend for hair and beauty in both New Zealand and Australia is constantly increasing, and reached an all-time high following lockdown restrictions in Q2 2020, which remained elevated in Q4 2020.

We delved deep into the data to find out what’s behind the increasing client spend, and how you can use this information to increase client spend for your own salon, spa or clinic.

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client completing form in salon waiting room

How Studio 31 made the switch to using Kitomba Forms for their client consultations

22 Feb 2021 by Kitomba

When we called Studio 31 to chat about our Forms feature, a cheerful voice answered the phone with “It’s a great day at Studio 31, you’re speaking with Kaaren”. It was immediately clear that Studio 31 puts a lot of care and love into their client experience. Continue reading…

Dry & Tea salon Auckland

Customer success story: Dry & Tea

19 Feb 2021 by Kitomba

We recently stopped by for a cuppa at Auckland’s Dry & Tea – part blow dry bar, part tea house – which serves more than 16 different types of tea alongside its extensive list of hair and beauty services.

We sat down with Tane Tamoana, Creative Lead of Dry & Tea Australia and New Zealand, and spoke about what has made the business model so successful. 

Watch Dry & Tea’s story in this short video, and read on for the full interview.

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Setting up Online Booking Deposits

How to start taking deposits for online bookings

16 Feb 2021 by Kitomba

If you want to get started with taking deposits for bookings made online for your salon, spa or clinic, we’ve got some tips to make it easy!

This short guide covers how to choose your deposit value, decide on your cancellation policy, and set up deposits using Kitomba Salon and Spa Software.
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How to increase the profitability of Online Booking

12 Feb 2021 by Kitomba

Online booking can be a powerful tool for new and existing clients alike. However, “setting and forgetting” won’t enable you to get the most from your online booking, which could mean leaving money on the table.

Here are our top tips for increasing the profitability of your online booking and fill your appointment book!
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Is your salon, spa or clinic on track to make a profit?

9 Feb 2021 by Kitomba

If you have more money coming in than going out – you’re making money. It sounds easy right? But how do you know exactly how much money you’ll need to meet all of your expenses, and when exactly you’ll start making a profit? 

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How to reduce no-shows in your salon, spa or clinic

10 ways to reduce no-shows in your salon, spa or clinic

3 Feb 2021 by Kitomba

Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons, spas and clinics and can stand in the way of your success.

So what can you do to prevent no-shows in your business?

Here are 10 things you can start doing today to reduce no-shows and keep your appointment book full.
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Hair salon worker doing stock take of hair dye

6 steps to great stock management for salons, spas and clinics

1 Feb 2021 by Kitomba

Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your business if it’s not correctly managed. If you’re wondering how to successfully manage your stock, here are six key steps to follow for perfect stock management.
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