Kitomba pricing and packages
We offer custom pricing to suit your business. To find out which plan is right for you, book a call.
Gold
The core features you need to be able to run a successful salon, spa or clinic with 3 or more staff.
Appointment book and reminders
Booking reminders
No new client fees
Phone support
Platinum
Manage your business from anywhere with access to our cloud system, Kitomba 1, for more features.
Staff targets
Digital consultation forms
Loyalty program
Waitlist
Diamond
Manage and grow your business without limits with advanced features and reporting.
Online booking
Online deposits
Cancellation fees
AI marketing
Enterprise
Sophisticated tools to run your business across mutliple locations from one central platform.
Centralised performance tracking
Centralised client management
Secure access
All our price plans include:
Unlimited phone, email and chat support
Exclusive bonus offers and education
No new client charges or hidden fees
Automatic backups, updates and new features
Unify your payments with Kitomba Pay EFTPOS terminals*
Online deposits and cancellations
See all package features
Kitomba has a variety of packages to suit you and your business. View a full breakdown of features depending on the package you choose.
| Gold | Platinum | Diamond |
|
Appointment book
Book, find and keep track of appointments with a few simple clicks. Set customisable appointment colours so you can see what’s happening at a glance.
|
|
|
|
|
Service management
Manage your services with ease, including adding unique deposit amounts to book the treatment or create a follow-on service.
|
|
|
|
|
Room and equipment management
Perfect for spas and clinics, easily book and allocate treatment rooms and equipment with no chance of double bookings.
|
|
|
|
|
Packages
Bundle complementary services and retail products with customised pricing that will appeal to your clients.
|
|
|
|
|
Concessions
Clients can prepay for several services in advance. Customise the concessions you’d like to offer and Kitomba will record the redemptions.
|
|
|
|
|
Waitlist
Add clients to your waitlist from any device and drag and drop them onto your appointment book to fill cancellations and gaps.
|
|
|
|
|
Repeat appointments
Book a series of appointments at once – perfect to reserve your regular clients’ favourite time slot or book an entire treatment plan.
|
|
|
|
Point-of-Sale
Check out clients with ease at the front desk with Kitomba Point-of-Sale, integrating with a range of hardware for a seamless payment experience.
|
|
|
|
|
Mobile Point-of Sale
Invoice clients and check them out from anywhere in the salon, using any device.
|
|
|
|
|
Customisable payment types
Set up your Kitomba system to accept any type of payment. This allows you to offer and track different payment methods in your reporting.
|
|
|
|
|
Automatic Sustainable Salons fee
Kitomba can automatically add a Sustainable Salons ‘Green fee’ to your invoices when your clients purchase a service.
|
|
|
|
|
Part-payment providers
Kitomba supports leading part payment providers so you have the choice of what works best for your business and clients.
|
|
|
|
|
Integrated EFTPOS support
Kitomba integrates with several EFTPOS providers, including our own, Kitomba Pay, so your point-of-sale can connect directly to your payment terminal for streamlined checkout.
|
|
|
|
|
Sell and redeem vouchers
Sell and redeem all vouchers from anywhere on any device—making it easy for your team to take every opportunity to encourage repeat business, showcase special offers, and boost your revenue.
|
|
|
|
|
Rebooking prompt at checkout
Once you’ve invoiced a client, you can be reminded to rebook them for their next appointment, displaying their average revisit period.
|
|
|
|
|
Accept online payments
A smart and secure way to take payments online. Easily take deposits for online bookings and sell vouchers online.
|
|
|
Take bookings online 24/7
Kitomba lets your clients book an appointment in just a few clicks. It shows staff availability for the client’s chosen services, so they can easily book the time that best suits them.
|
|
||
|
Personalised booking website
Personalise your booking website with your branding through Kitomba for taking bookings and selling vouchers online – No coding needed.
|
|
||
|
Required follow-on services
Set required follow-on services to ensure your clients are selecting the correct services together, such as booking finishing services after a colour.
|
|
||
|
Client-accessible profile
Clients can log in to view their appointment history to see when they’ve visited and for which services.
|
|
||
|
Take deposits to reduce no-shows
Increase your client’s commitment to their appointments by requesting a deposit when they book online. Choose which services require a deposit, either a percentage or a set amount.
|
|
||
|
Sell vouchers online
You can easily create, manage, sell and keep track of vouchers online helping you stay organised and ultimately drive more business.
|
|
|
Campaign marketing
Use Kitomba’s powerful filters to segment your client database and send targeted email and text campaigns that appeal to your clients.
|
|
|
|
|
Automated marketing
Called Everyday Marketing, set up automated text and emails to be sent to the right clients at the right time, driving more bookings and sales for your business.
|
|
|
|
|
AI-powered marketing integration
Leverage the power of artificial intelligence to automate your marketing with our exclusive integration with REACH.ai in New Zealand and Australia, sending automated messages to drive more bookings. *REACH.ai charges apply.
|
|
||
|
Reputation AI
Enhance your reputation online and get glowing reviews on Google through our REACH.ai Reputation AI feature, asking clients for feedback and publishing positive reviews. *REACH.ai charges apply.
|
|
||
|
Social media integration
Add Book Now buttons to your Facebook business page and Instagram profile, as well as any Facebook or Instagram ads you create.
|
|
||
|
Promotions and discounts
It’s easy to create promotions and discounts for any products or services. Choose a set dollar amount or a percentage, then set an end date or let it run forever.
|
|
|
|
|
Kmail email builder
Kmail is Kitomba’s very own email campaign marketing tool. Create custom-designed emails that show off your brand.
|
|
|
|
|
Mailchimp email integration
Use Kitomba 1’s sophisticated client filters to create a suitable client list, then use Mailchimp’s simple, easy-to-use template and campaign builder to create stunning email campaigns.
|
|
|
|
|
Remote text campaign marketing
Create and send targeted text marketing campaigns from anywhere, using any device.
|
|
|
|
|
Personalised booking website
Create a mini-website with your branding through Kitomba for taking bookings and selling vouchers online – No coding needed.
|
|
||
|
Google Analytics 4
Measure your digital performance with Google Analytics 4 integrated directly into your Kitomba online booking site.
|
|
||
|
Google Tag Manager
Track your campaigns from Google Ads, Facebook, Instagram and more with Kitomba’s Google Tag Manager integration.
|
|
|
Automatic text and email reminders
Fully customise appointment reminder texts or emails to be automatically sent to your clients to reduce no-shows.
|
|
|
|
|
Automatically confirm or cancel appts with smart replies
Kitomba’s appointment reminders are built with two-way messaging so when clients reply to confirm their appointment, it automatically updates the status on your appointment book.
|
|
|
|
|
Send appointment details
Replace physical appointment cards with ‘Send appointment details’ to instantly send your clients a text or email confirming their appointment date and time.
|
|
|
|
|
Messaging inbox
When a client responds to a message, you can view it and reply directly within your Kitomba inbox.
|
|
|
|
|
Client cards
Store all the details you need and find them quickly using Kitomba’s client cards, so your team can deliver a highly personalised service to every client with ease.
|
|
|
|
|
Appointment history
Easily view a client’s history with your business, or visits to other locations if you’re an enterprise.
|
|
|
|
|
Client photos
Save photos to your Client Cards, and add a profile photo so you can instantly recognise clients as they arrive. Your clients can also view and upload their own photos via Online Booking.
|
|
|
|
|
Secure documentation storage
Save time and printing costs by safely storing client documents to their client card. Now you have a single secure place to store client details, notes, photos and documents, eliminating the need to store physical copies.
|
|
|
|
|
Referrals
Record referrals in your Client Cards and
understand where they’re coming from. Easily reward clients who are recommending your business.
|
|
|
|
|
Loyalty program
Easily create your own loyalty program. Determine which clients can earn loyalty points, set suitable earning rates, record points as they’re earned and let clients easily redeem their rewards.
|
|
|
|
Create digital forms
Build your own consent, new client or consultation forms to collect information such as medical history with Kitomba Forms.
|
|
|
|
|
Send forms via text or email
Send forms to the client via text or email so they can complete it in advance.
|
|
|
|
|
Update client details automatically
Allow clients to create a client card and update it with their details using any device. When using it in-salon, Kitomba 1 goes into ‘client mode’, keeping your business and other client information safe.
|
|
|
|
|
Store forms directly to the client card
Kitomba Forms are automatically saved to the Client Card ensuring easy access to the information whenever you need it.
|
|
|
|
The Kitomba Business Summary
All the key information you need to understand and grow your business in one handy report.
|
|
|
|
|
Advanced reporting
Advanced reports to help take your business to the next level.
|
|
|
|
|
Kitomba Benchmark
Unique to Kitomba, Benchmark offers an overview of how your business compares to others in your industry, so you can identify your strengths and areas you can improve further.
|
|
|
|
|
Google Analytics 4
Measure your digital performance with Google Analytics 4 integrated directly into your Kitomba online booking site.
|
|
|
Scoreboard
See a snapshot of your numbers for the day. View your expected and real-time sales, appointments, average spend and rebooking rate, business-wide or on an individual staff level.
|
|
|
|
|
Staff targets
Set individual targets for each member of your team for rebooking, retail sales and more. They can see their targets in real time from their phone.
|
|
|
|
|
Business targets
Motivate your team to achieve great results with fully customisable business-wide targets. You can create weekly or monthly targets and let your staff track progress in real time on any device.
|
|
|
|
|
Staff access and logins
Kitomba has a range of fully customisable access options so everyone in your business can use the features they need while keeping sensitive information secure.
|
|
|
|
|
Payroll reporting
Pay wages and commissions with ease by downloading a comprehensive report and importing it directly into your payroll system.
|
|
|
|
|
Xero integration
Kitomba integrates with Xero to help you quickly and accurately send your cash drawer reconciliation to Xero. Once the information is in Xero, you can manage your finances with ease. Xero fees apply.
|
|
|
|
|
Staff timetables
Organise your team with Kitomba Timetables. Specify their availability in your Appointment Book and enter custom time for training or admin.
|
|
|
|
|
Time clock
Time clock improves accuracy by allowing staff to clock in and out each day and recording their actual working hours.
|
|
||
|
Time sheets
Time Sheets allows you to quickly view, edit and approve your staff’s timesheets from anywhere, anytime, on any device.
|
|
||
|
Security log
Access a clear record of user activity (including date/time, user, and more) around appointments, client information and invoices within your Kitomba 1 software.
|
|
|
|
|
Product management
Manage your products with ease and apply bulk updates anytime there is a price increase.
|
|
|
|
|
Stocktake
Stocktake with ease using your favourite device, such as a mobile phone or tablet.
|
|
|
|
|
Auto-generated stock orders
Set minimum and maximum amounts on how much stock you’d like to keep for a product, and have auto-generated orders ready to fill your shelves with the click of a button.
|
|
|
|
|
AI-powered marketing REACH.ai
Our exclusive integration with REACH.ai in Australia and New Zealand allows Kitomba customers to use the power of artificial intelligence to fill gaps and last-minute cancellations automatically. REACH.ai charges apply.
|
|
||
|
Sustainable Salons green fee
If you’re a Sustainable Salons partner, Kitomba can automatically add a Sustainable Salons Fee to your invoices when your clients purchase a service.
|
|
|
|
|
Salon Pay memberships
Use Kitomba and Salon Pay together to offer customised salon memberships and flexible payment options to your clients. Salon Pay charges apply.
|
|
|
|
|
Vish colour management
Vish uses smart Bluetooth scales and sophisticated algorithms that seamlessly connect to your Kitomba software, reducing waste, and streaming operations and boosting revenue by upwards of 40% over time. Vish charges apply.
|
|
|
|
|
Mailchimp
Use Kitomba 1’s sophisticated client filters to create a suitable client list, then use Mailchimp’s simple, easy-to-use template and campaign builder to create effective email campaigns. Mailchimp charges apply.
|
|
|
|
|
Xero
Kitomba integrates with Xero to help you quickly and accurately send your cash drawer reconciliation to Xero. Once the information is in Xero, you can manage your finances with ease. Xero charges apply.
|
|
|
|
Phone support
We offer free, unlimited support via phone call, no matter what package you choose.
|
|
|
|
|
Email support
Our local support team is here to help! If you prefer to receive support via email, then we’ve got you covered.
|
|
|
|
|
Live webchat
When you need help, you need help now! And we understand that which is why we offer live web chat directly inside Kitomba 1.
|
|
|
|
|
Knowledge base
An online knowledge base full of guides and videos to help you learn how to use Kitomba features.
|
|
|
|
|
Data imports from your current system
Our onboarding specialists will migrate your data from your existing system where possible. Additional charges apply.
|
|
|
|
|
Live education with Kitomba experts
A Kitomba expert will get you up to speed on the basics as well as the features that matter most to your business. We also offer further education for when you want to take your business to the next level. Additional charges apply.
|
|
|
|
Loz Main
The Rumours Are True
“I would recommend Kitomba because knowing your numbers is so powerful within your salon.ˮ
Laura Hunter
Oscar Oscar Salons
“We love using Kitomba because it is the most comprehensive software program imaginable.ˮ
Michelle Marsh
Surreal Hair
“Having Kitomba in the salon is my lifeline.ˮ
Frequently Asked Questions
Have a question? You might find it here. If not, talk to us. Weʼre here to help.
How much does Kitomba cost?
At Kitomba, we donʼt take a ‘one size fits allʼ approach because your business is unique.
The price of Kitomba depends on what package you choose, the features you need, and the number of staff you have.
When you book a free demo, a Kitomba Business Consultant will provide you with a quote tailored to your businessʼs unique needs.
What happens when I book a demo?
Once you complete the form, a Kitomba expert will be in touch for a 15-minute discovery call.
This call is to answer any questions you may have, better understand your business needs and figure out if Kitomba would be a good solution for you and your business.
If Kitomba is a good fit for your business, weʼll organise a time for a live demonstration with you (approx. 1 hour) so you can see the software in action. During this session, weʼll guide you through the features that will help you to achieve your business goals.
What kinds of reports does Kitomba have?
We pride ourselves on providing the most powerful reporting in the industry. Kitomba has over 150 reports, each delivering accurate data that enables you to see your business performance from every possible angle, helping you to make informed decisions and achieve greater success.
Our most popular report, the Business Summary, delivers all the key information you need to understand and manage your business. Using years of industry experience, weʼve created this tool to give you all the numbers you want in one report.
- Itʼs customisable so you can focus on whatʼs important for your business.
- It combines everything you want to see into one easy-to-understand report.
- Now you can track all your KPIs with ease, and compare date ranges with the Business Summary Variance report, so you can see if your metrics have been growing.
Learn more about Kitomba Reports here, or book a free demo so we can take you through the reports we have available.
What kind of messaging features does Kitomba offer?
Kitomba provides comprehensive messaging services to help you stay connected with your clients, from automated appointment reminders to bulk marketing campaign messages.
With Everyday Marketing, you can effortlessly set up automated SMS and email messages to automatically send to clients.
Let Kitomba welcome new clients, express gratitude for referrals, follow up with long-absent clients, send rebooking reminders, check on client satisfaction after treatments, and celebrate special occasions like birthdays, all without you having to lift a finger.
Your clients can respond to your SMS and email messages to confirm, cancel or change their appointments with ease. Responding to appointment reminders with confirmations automatically update their appointment status on your calendar, so you can free up your staff with time-consuming admin.
With Campaign Marketing, you can send one-off SMS and email marketing campaigns to drive bookings and communicate with your clients at scale. For email marketing, you can use our marketing tool Kmail, or use our Mailchimp integration.
Can I transfer my data from my current salon software to Kitomba?
To make the move from your current software as seamless as possible, we have a team of onboarding specialists that will help migrate your client data across from your current salon software wherever possible.
During your free demo, we can look into your current system and what data weʼre able to transfer over for you and come up with the best plan to make the move as quick and easy as possible.
What kind of device do I need to run Kitomba?
How does price per user, REACH.ai and complimentary SMS work?
*Price per user is based on 3 staff.
*REACH.ai pricing applies and is in addition to Kitomba software fees.
*Complimentary SMS is based on the number of users and is a promotion for a limited time.
*Kitomba Pay EFTPOS terminal rental fee charges apply and are available in Australia only.
Get started with Kitomba