Learn about the importance of client experience and how to improve it at your hair and beauty business.
A one-star review lands like a gut punch, even after years in the industry. It's easy to take personally, and it's tempting to respond straight away while the sting is still fresh. The salons that handle reviews well aren't the ones who never get a bad one. They're...
AI is everywhere right now. And if you run a salon, you've probably been pitched on at least one...
Gift vouchers are one of those revenue streams that many salons offer without ever fully making...
In a competitive market, the quality of a haircut or a facial is only part of what keeps clients...
There's a moment at the end of every appointment that most salon owners and stylists...
Getting a new client through the door is a win worth celebrating. But the real opportunity lies in...
Retail can feel like a tricky subject for many salon owners and their teams. Nobody wants to come...
Nobody gets into the salon business because they love chasing clients for money or having...
Email has its place, but when it comes to getting a quick response from your clients, nothing...
Artificial intelligence might sound like something reserved for tech companies and big...
Your client settles back into the chair for their final blowout. The appointment was great. The...
If the idea of asking clients for a deposit makes you a little nervous, you're not alone. Many...
In today's competitive salon market, technical skill alone isn't enough to build a thriving...
Taking a deposit for a phone booking has always been a bit awkward. Asking for a card number over...
Your clients book on their phone. They follow you on Instagram. They pay for their coffee with a...
In today's competitive beauty industry, attracting new clients is only half the battle. The real...
No-shows are one of the most frustrating challenges salon owners face. Every empty appointment...
January is always the same story. December was incredible - your calendar was packed, your team...
Christmas is your busiest season. Your calendar is packed, your chairs are full, and the revenue...
If you’re in the hair and beauty industry, a great client experience in the lead up to Christmas...
Email marketing is an essential tool for salons, spas and clinics to connect with clients,...
Your client consultation is one of the most important tools you will ever use! For the hair and...
As a salon owner, you're always looking for ways to attract new clients, keep your books full, and...
In a competitive industry, retaining clients is just as important, if not more so, than attracting...
Ever sat across from a team member and thought, “I have no idea how we got here”? You’re not...
Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons,...
Did you know that most businesses that focus on providing a great client experience make more...
Having Book Now buttons on your Facebook page and Instagram profile is a great way to increase...
In 2023 Kitomba launched an exclusive integration with REACH.ai in New Zealand and Australia to...
If you want to grow your hair salon, spa or beauty clinic, reduce no-shows, encourage online...
Client referral programmes have been a part of the hair and beauty marketing landscape for a long...
Are you looking for the best methods for retaining your clients? Building your client loyalty will...
