Clearer, more personalised client messages just got easier with our increased character limit for SMS in Kitomba 1. You can now increase the number of characters in your appointment reminders and campaign marketing messages, so that you can include all the important details like, your full business name, cancellation policy or promotional material details, without worrying about cutting things short.
This expanded functionality is available to all Kitomba customers.
What more SMS characters mean for your business
Simple yet powerful. With high open rates and instant delivery, SMS are one of the most effective ways to stay connected with your clients.
More details and reduced no-shows
Clients forget. It happens. So, by including extra things in your appointment reminder template, like your full business name, cancellation policy, parking info, or pre-appointment prep tips, your clients will show up more prepared and more often.
Stronger loyalty and client retention
A bit of personalisation goes a long way. Longer messages mean more room to use names, adjust tone and share more thoughtful offers all while sounding less like a robot and more on-brand. The result? Stronger loyalty, and stronger retention. It’s the small touches that build your loyal customer base over time.
Save time with fewer follow-ups
With over 400 characters to use (the equivalent of 3 SMS messages) the more you say upfront, the less your team needs to chase down confirmations or answer the same questions twice. It’s a quiet time-saver that adds up.
Time to refresh your Appointment Reminder template
With increased character limits now available, your appointment reminders can carry more value than ever. We recommend that you review your current template to ensure they’re making the most of the added space.
For more information on updating your appointment reminder template, visit our support guide:
How to customise your appointment reminders settings in Kitomba 1