In a competitive industry, retaining clients is just as important, if not more so, than attracting new ones. One of...
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salon management
Expanding your salon team: who, when, and how to hire
Your team is your greatest asset. They serve your clients, they represent your business and they help you achieve your...
Why 1:1 meetings could save your salon team
Ever sat across from a team member and thought, “I have no idea how we got here”? You’re not alone. And no, you’re not...
5 skills every salon manager should have
Managing a team can be difficult, particularly as we often don’t receive any formal training on how to be a great...
How to foster teamwork and drive growth in your salon or spa
Building a successful salon or spa business takes more than just hard work it requires a dedicated and motivated team....
The importance of creating a healthy, happy salon workplace
We spend so much of our lives at work, it’s no surprise to learn it can have a huge impact on our health and wellness!...
Top tips to increase your salon’s client revisit rate
Are you looking for ways to increase the number of clients visiting your salon? You can try to follow current trends....
Salon and spa targets: how to make them work for you
Salon and spa targets get a bad rap. There, I said it. Salon and spa owners love to whinge about how targets don’t...
Success story: The Rumours Are True
The Rumours Are True is a beloved salon located in Victoria, Australia, renowned for delivering an unforgettable...
How to support your salon team’s mental health
As a salon owner, fostering a healthy and supportive environment for your team is crucial not only for their...
The secret to effective salon team management
In the fast-paced and ever-evolving world of salons and spas, investing in salon team development is essential for...
11 ways to reduce no-shows in your salon, spa or clinic
Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons, spas and clinics and...
10 ways to reduce no-shows in your salon, spa or clinic
Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons, spas and clinics and...
What does success in business look like to you?
Success in business isn’t a one-size-fits-all formula. But are you chasing your version of success, or someone else’s?...
16 finance terms every salon, spa, or clinic owner should know
The business world is full of jargon and financial terms you’re expected to understand. To help you navigate these...
The how-to guide for increasing prices in your salon
Let’s talk price increases. A controversial and almost taboo topic, raising prices in your salon, spa or clinic can be...
New feature: Concessions in Kitomba 1
More seamless transactions are available across any device! You can now sell, redeem, and refund concessions directly...
Success Secrets: 10 Questions with Jennifer Morgan, Managing Director of Morgan and Morgan
Meet Jennifer Morgan, the force behind Morgan and Morgan The Hair Collective in Auckland, New Zealand. With 40 years...
The key to salon success: Setting the right KPIs for growth
Understanding your business’s numbers is more important than ever. As a salon or spa owner, using the right metrics to...
Comparing your business to competitors (why and how)
Should you compare your business to your competitors? As an owner of a salon, spa or clinic, it’s important to have...