The answer is a resounding “YES” … with a cautionary “but”. Yes, by all means, hang out with your salon team, but make sure you set some line-in-the-sand boundaries. Once you cross certain lines in the employer-employee relationship, you simply can’t come back. Proceed with care. Continue reading…

Happiness means different things to different people. Whether you fantasize about a better work-life balance, an industry-leading business, or a quiet afternoon with a good book, prioritising happiness in your salon can help you to be more successful to ultimately realise those dreams. But how do you foster happiness? Continue reading…

Over the years we’ve seen many style trends flow through the market, think Vidal Sassoon who changed the way everyone looked at hair in the 60s. It’s trends like Sassoon’s that have shaped the hair industry for decades. But what are the business trends we should be looking at? We’ve analysed over 7 million appointments across New Zealand and Australia and identified some key trends that have occurred over the last five years. Continue reading…

Management Consultant Peter Drucker once said, “If you can’t measure it, you can’t manage it.” I’d argue that many important aspects of your salon business – such as culture, morale and energy – are manageable, yet can’t readily be nailed down as data in spreadsheets. But when it comes to salon targets, Peter Ducker was on the money: without measurement, they’re worthless. Their potential magic is lost. Continue reading…

Salon and spa targets get a bad rap. There, I said it. Salon and spa owners love to whinge about how targets don’t work, how they’re too much effort to manage and how their teams balk at the mere mention of them. I’m here to tell you it’s not the targets that are at fault, it’s how you’ve been doing them.

Here’s my down and dirty guide to revamping your approach to salon and spa targets, so you can reap the rewards of doing them well.

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It’ll be the end of the year before you know it and you’re going to be busy. It’s going to be hard to put time aside to think up some fresh marketing ideas that will bring clients through your salon door. So we’re going to give you six of our best salon marketing ideas! Continue reading…

Winter’s well and truly set in, so getting your clients to leave their nice warm homes to come and visit you isn’t an easy task! So we’ve come up with five tips on how to get your clients through the door this winter:
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35% of clients want to have the ability to schedule their next appointment outside of business hours. Can your clients do this? Give them Online Booking and they can, and they will. We’ve looked into our numbers and, on average, salons with Online Booking are seeing more than 130 new clients each year come through the door. It really works! Continue reading…