client-and-hairdresser feature

New clients… the lifeblood of your business

14 May 2015 by Brenda Perham

Once upon a time in “the good ole days” we used to rock along to work, do some great hair and have fun with our clients, everything else just fell into place Continue reading…

La Villa panorama feature

Being unique: why it’s important, and how to make your clients know all about it

30 Mar 2015 by Paul Gray

Last week we featured Hush Hairstyling from Christchurch and looked at what makes them stand apart from other salons. Continue reading…

Market mojo feature

Have you found your marketing mojo for 2015?

25 Mar 2015 by Brenda Perham

In the good ole days (at least 20 years ago) marketing your salon or spa was pretty much a no brainer, the only options were Yellow Pages (or White Pages if you’re Australian!) and the newspaper.

Continue reading…

Cash and invoicing kitomba feature

6 simple tips to keep the cash flowing!

12 Mar 2015 by Brenda Perham

Cash management is a vital component of healthy business practice! Here’s a few simple guidelines for client invoicing and payments:

Continue reading…

team meeting feature

5 ways to keep your staff smiling

5 Mar 2015 by Rebecca Field

“Always treat your employees exactly as you want them to treat your best customers.”Stephen R. Covey Continue reading…

Startup Stock Photos

Measure productivity to improve profitability

25 Feb 2015 by Brenda Perham

Lack of productivity can be a killer for any small to medium sized business. Unfortunately the cost of running your business is only ever likely to increase Continue reading…

customer feature

Competing for the customer: creating a higher expectation of customer service

16 Feb 2015 by Malcolm Gibbons

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. Continue reading…

client-and-hairdresser feature

The recipe for happy clients

5 Feb 2015 by Brenda Perham

As business owners we all know the value of “word of mouth” advertising. We love it, it’s essentially free and we have the ability to attract new clients that come from the same “tribe” as our existing clients…perfect! Continue reading…

Valentine's day facebook feature

Doing Valentine’s Day the right way

3 Feb 2015 by Paul Gray

Is February looking like it’s going to be a bit quiet? It doesn’t have to be! Valentine’s Day is the first big sales opportunity for the year. Continue reading…

Client-experience-feature

A salon experience to remember

28 Jan 2015 by Kitomba

With consumers increasingly expecting more from their salon visits, how are some of our most successful salons meeting the needs of today’s clients and delivering a more personalised experience? Continue reading…