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Spend less on getting paid

Switch to Kitomba Pay for your salon’s in-store payments. You’ll get a free terminal. No ongoing Eftpos costs. And one support team when you need help.
Activate Kitomba Pay
Book a demo
Activate Kitomba Pay
Book a demo

All major cards accepted · Next-business-day settlement · PCI DSS secure

Why Kitomba Pay wins in NZ

Everything you need in a payments system, without the catches your current provider buried in the contract.

Free terminal worth $480

For a limited time, get your Kitomba Pay terminal completely free.

Limited time offer

No lock-in contract

Stay because you love it, not because you’re locked in. No long-term commitment required.

Cancel anytime

Next-day settlement

Money in your account the next business day. Better cash flow for your business.

Paid faster

One support team

One number. One team. Get help with your software and your terminal from the same NZ-based team.

NZ based support

Eftpos included

Accept all payment types: Eftpos, Visa, Mastercard, Apple Pay and Google Pay all in one terminal.

All payment types

Competitive rates

Whether you choose to surcharge or not, pay less for each transaction.

Keep more revenue

Faster checkout, happier clients

The Kitomba Pay terminal connects directly with your Kitomba software. No double-entry, no mismatches, just tap and done. Your team spends less time at the counter and more time doing what they love.

Learn about Kitomba Pay →
1.7%
Credit card rate
Next day
Settlement
No
36 month contracts
6 days
Phone support

Ready to get started?

Using Kitomba?

Easy! All you need to do is start your application. Our team can help make it easy.

Start your application

New to Kitomba?

Welcome! We can get you set up with both Kitomba and payments in one easy process.

Book a demo

Frequently asked questions

Have a question about Kitomba Pay? Find your answer here or contact us.
Contact us

Getting started

What is Kitomba Pay?
Kitomba Pay is our built-in payment solution for salons, spas, and clinics. It connects your payments directly to your Kitomba software, so you can take payments in-salon and online without switching between systems.

It covers everything: a touchscreen terminal, online deposits, cardless checkout, payment links, and cancellation fees. All in one place.

Do I need to be an existing Kitomba customer?
Kitomba Pay works as part of the full Kitomba platform, since it’s built to connect directly to your bookings, staff management, and reporting. If you’re new to Kitomba, we can get you set up with both at the same time. Book a demo and we’ll walk you through it.
Is Kitomba Pay available in my country?
Kitomba Pay is available to salons and spas across Australia and New Zealand.
How long does setup take?
Most salons are up and running within a week. Our team handles the onboarding process and is there every step of the way.
Do I need to be an existing Kitomba customer to book?
Not at all. If you’re new to Kitomba, we can show you Kitomba Pay as part of the full platform and help you understand how it all fits together. If you’re already using Kitomba, we’ll focus the demo specifically on payments.

Payments and features

What payment types does Kitomba Pay accept?
Visa, Mastercard, EFTPOS, AMEX, Apple Pay, Google Pay and Afterpay. Whatever your clients reach for, you’re ready for it.
What's the difference between deposits, payment links, cardless checkout, and cancellation fees?

They’re four different ways to protect your revenue and give clients a smooth experience.

Deposits are collected when a client books online. They commit upfront, which reduces no-shows.

Payment links let you send a secure payment request by text or email. Great for phone bookings or clients who forget their wallet.

Cardless checkout lets you charge a saved card directly from Kitomba 1, from anywhere in your salon, without needing a terminal.

Cancellation fees are charged automatically when a client cancels within your notice period or doesn’t show up.

You can use any combination of these, whatever suits your business.

What is cardless checkout?
Cardless checkout lets you charge a client’s saved card directly from Kitomba, without needing a physical terminal. You can complete a payment from the treatment room, the salon floor, or anywhere else in your salon.

It’s an Uber-like experience for your clients. They breeze out without getting their wallet out. No front desk required.

What are payment links?
Payment links let you send a payment request directly to a client by text or email. They click the link, pay securely, and get a receipt automatically. Their card can be saved for next time.

It’s ideal for securing deposits over the phone, chasing outstanding invoices, or any time you need to collect payment remotely.

How do cancellation fees work?
When clients book online, they securely save their card and agree to your cancellation policy. If they cancel within your notice period or don’t show, your team are prompted to charge the fee. Invoice created, card charged, receipt sent. All automatically.

You set your policy once. Kitomba handles the rest.

Can clients save their card for future visits?
Yes. When clients pay a deposit or use a payment link, they can choose to save their card details. That makes future checkouts even faster. And opens up the cardless checkout experience for their next visit.

Pricing and funding

What does Kitomba Pay cost?

Kitomba Pay uses one flat rate across all transaction types, so you always know what you’re paying. No tiers, no surprise charges at the end of the month. Get in touch for current pricing.

Are there any hidden fees?
No. One flat rate applies to every transaction. What you see is what you pay.
When does money land in my account?
The next business day. No waiting days or weeks to see your revenue.
Can I pass transaction fees on to my clients?
Yes. Kitomba Pay can automatically calculate and add merchant service fees to transactions made on your in-salon terminal, so the cost of acceptance is passed on to the client rather than absorbed by your business.
Where can I see my transactions?
Your Kitomba Pay merchant portal gives you a real-time view of every transaction. Daily, weekly, monthly, however you need it. All your cancellation charges also show up in your Kitomba reports, so you can see exactly how much revenue you’ve protected. (Kitomba Pay merchant portal in NZ is coming soon.)
What are chargebacks and retrieval fees?
A chargeback is a return of money to a client (cardholder) of a transaction. The chargeback reverses a money transfer from the clientʼs bank account, line of credit, or credit card, when a transaction is disputed by the client.

A retrieval fee is charged to the customer (merchant) when an issuing bank makes a retrieval request on behalf of a cardholder.

What is the fee for chargebacks and retrievals?
The fee for a chargeback is $25 and a retrieval is $5.

Security

Is Kitomba Pay secure?
Yes. Kitomba Pay is PCI DSS Level 1 compliant — the highest global standard for payment security. Online transactions are also protected by 3DS 2.0 authentication, adding a second layer of security for you and your clients
How are saved card details stored?
Saved card details are encrypted and stored securely by Kitomba Pay. They’re never stored on your own devices or servers. PCI DSS Level 1 compliance and 3DS 2.0 authentication apply to all stored card data.
Who are Kitomba Payʼs payment facilitators and processing partners?
Kitomba Pay payments, both online and in-store in Australia, are facilitated by our payment processing partner Vostro. Vostro in conjunction with licensed acquirer Nuvei Payments securely manage the end-to-end payments process across merchants, banks, card issuers and schemes.

Kitomba Pay payments made on an in-store terminal are facilitated by our payment processing partner mx51. mx51 in conjunction with licensed acquirer TBC securely manage the end-to-end payments process across merchants, banks, card issuers and schemes.

Payment Card Industry (PCI) compliance is led by Vectra to help ensure the security of credit card transactions that are supported by Nuvei and mx51. Through these payment partners, Kitomba Pay is fully compliant with all transaction and data regulations across Australia and New Zealand, providing a safe and seamless customer experience.

Support

What support is available if something goes wrong?
Our local team picks up in under 30 seconds, six days a week, with emergency support available on Sundays. You can reach us by phone, email, or web chat. The same team that support Kitomba is here for you with Kitomba Pay.

No bots. No hold music. Real people who know your software.

What if I run out of paper rolls for my terminal?

For our Australian customers, we send complimentary paper rolls so you’re never caught short. If you are running low, you can call our team and we’ll get you sorted.

Can I get help setting up Kitomba Pay?
Absolutely. Our team can walk you through setting up Kitomba Pay at your business. Including setting up cancellation policies, enabling PIN access mode for Kitomba 1 to allow charging saved cards, and more.

*Free terminal offer available to new New Zealand customers only. Subject to terms and conditions. Kitomba reserves the right to withdraw or modify this offer at any time.