Frequently asked questions
Here are the answers to some commonly asked questions.
How much does Kitomba cost?
The price of Kitomba depends on what package you choose, the features you need, and the number of staff you have. When you book a free demo, a Kitomba Business Consultant will provide you with a quote tailored to your business’s unique needs.
What happens when I request a call?
If Kitomba is a good fit for your business, we’ll organise a time for a live demonstration with you (approx. 1 hour) so you can see the software in action. During this session, we’ll guide you through the features that will help you to achieve your business goals.
What kinds of reports does Kitomba have?
We pride ourselves on providing the most powerful reporting in the industry. Kitomba has over 150 reports, each delivering accurate data that enables you to see your business performance from every possible angle, helping you to make informed decisions and achieve greater success.
Our most popular report, the Business Summary, delivers all the key information you need to understand and manage your business. Using years of industry experience, we’ve created this tool to give you all the numbers you want in one report.
- It’s customisable so you can focus on what’s important for your business.
- It combines everything you want to see into one easy-to-understand report.
- Now you can track all your KPIs with ease, and compare date ranges with the Business Summary Variance report, so you can see if your metrics have been growing.
Learn more about Kitomba Reports here, or book a free demo so we can take you through the reports we have available.
What kind of messaging features does Kitomba offer?
With Everyday Marketing, you can effortlessly set up automated SMS and email messages to automatically send to clients. Let Kitomba welcome new clients, express gratitude for referrals, follow up with long-absent clients, send rebooking reminders, check on client satisfaction after treatments, and celebrate special occasions like birthdays, all without you having to lift a finger.
Your clients can respond to your SMS and email messages to confirm, cancel or change their appointments with ease. Responding to appointment reminders with confirmations automatically update their appointment status on your calendar, so you can free up your staff with time-consuming admin.
With Campaign Marketing, you can send one-off SMS and email marketing campaigns to drive bookings and communicate with your clients at scale. For email marketing, you can use our marketing tool Kmail, or use our Mailchimp integration.
Can I transfer my data from my current salon software to Kitomba?
During your free demo, we can look into your current system and what data we’re able to transfer over for you and come up with the best plan to make the move as quick and easy as possible.
What kind of device do I need to run Kitomba?
Kitomba on the ground
Installed on your computer in your salon, spa or clinic, Kitomba includes all the features you need to manage your business. Being an installed solution ensures it’s fast and reliable, even if your internet is slow or experiencing outages.
Most computers can run Kitomba, whether you prefer a PC or Mac. To learn more about what your computer needs, check out our Device specifications page.
Kitomba 1 in the cloud
Kitomba 1 is accessible via any web browser you and your team can access the key features and information you need anytime, from anywhere, on any device, whether it’s a desktop computer, tablet or mobile phone. You don’t even need to download an app! Simply visit www.kitomba.com/k1 in your web browser to login.