Paul Carbis price cycling feature

Price cycling – could this be right for your salon business?

17 Oct 2022 by Kitomba

“Price increases are topical for the wrong reasons” – Paul Carbis dives right into it in our most recent with chat with him. Heading up Carbis Business Management, Paul is an acclaimed salon business coach, a regularly practising skin therapist, and along with years of experience managing his own salon, his understanding of how the hair and beauty industry operates is well regarded.

Continue reading…

Communicating waitlist feature 2

How to let your clients know about your waitlist (3 tips)

14 Oct 2022 by Kitomba

The benefits of using a waitlist in the hair and beauty industry, especially around the busy times of the year are endless – it helps you stay fully booked, maximises your time, helps manage your demand and also negates the stress of last minute appointment cancellations. 

Continue reading…

Are you being paid feature

Are you being paid what you’re worth? Knowing when to increase your salon pricing

12 Oct 2022 by Malcolm Gibbons

In this article I ask you to take a long hard look at your position as a salon owner, and to ask, “Is it really worth it?” if you are not making the money you thought you would.
Continue reading…

How-to price increase - feature image

The how-to guide for increasing prices in your salon

5 Oct 2022 by Kitomba

Let’s talk price increases. A controversial and almost taboo topic, raising prices in your salon, spa or clinic can be a scary thing to do. Discussing anything financial is an uncomfortable topic for most people, even more so when the price you’re setting is for a service! However as with all businesses looking to establish themselves for the long term, it’s a necessary part of your business plan, and should be incorporated as such on a regular basis.

Continue reading…

A beauty therapist performing a beauty treatment on a client.

Proven ways to grow your business in the hair and beauty industry

27 Sep 2022 by Kitomba

We don’t know many salons who aren’t continuously looking for ways to grow their business. So we’ve put together data from Kitomba Benchmark, along with advice from industry professionals, to give you an idea on key areas where incremental improvements will ensure long-term success for your salon, spa or beauty clinic. Kitomba Benchmark is a feature of Kitomba Salon and Spa Software that compiles and compares anonymous data from across the hair and beauty industries.

Continue reading…

Incentivising feature

How incentivising your staff targets will help grow your business

19 Sep 2022 by Kitomba

Setting targets both for your salon team individually and your business as a whole can be a great way to motivate your team to strive for great results. What can make these targets perform even better in your salon, spa or clinic is the introduction of incentives to drive your team towards further success.

Continue reading…

setting targets in kitomba

Small, achievable, sequential steps to success: Paul Carbis on setting salon targets.

9 Sep 2022 by Kitomba

We sat down with well renowned salon business management coach and beauty therapist Paul Carbis, to chat about using targets to help grow your business, the importance of setting targets correctly, and how the correct implementation can not only grow your business by increasing profit, but also help staff engagement and retention. 

Continue reading…

Blog 680 x400 success story true Grit

Success story: True Grit

8 Sep 2022 by Kitomba

We sat down with Jacqui Victor, owner of True Grit in Christchurch, New Zealand, to talk about her salon team and the importance of training and supporting her staff to be the best hairstylists they can be.

Continue reading…

kitomba loyalty feature

Getting started with Kitomba’s Loyalty programme

1 Sep 2022 by Kitomba

The importance of client retention and creating loyalty is more important than ever, especially in an industry such as hair and beauty which is highly competitive. Salon loyalty programmes are a simple way to improve this and can be easy to implement, yet incredibly effective.

Here we expand on why client loyalty matters to your salon, spa or clinic, and how Kitomba Loyalty can help accomplish this. 

Continue reading…

the value of surveying your clients

If you don’t ask… the value of surveying your clients!

22 Aug 2022 by Lisa Conway

Your clients are your best resource – take the time to find out what they want from your business, and how you can improve your client experience in a few easy steps.

When was the last time you did a client survey? And I don’t mean a one-person survey. Asking your best friend is not a survey. If you’ve never surveyed your clients, the time is ripe.

Continue reading…