lady selling retail

14 ways to sell more retail at your salon or spa

6 Mar 2023 by Kitomba

Retail is a great way to increase how much your clients spend and increase your salon’s profit. So we’ve put together a list of our top 14 tips to help you sell more retail.

Continue reading…

women holding her phone looking at reviews page

How to get more Google reviews for your salon, spa or clinic

28 Feb 2023 by Kitomba

Building a credible reputation in the hair and beauty industry is crucial, and with the majority of clients looking online to find their local salon, Google reviews have never been more important. 

Online reviews provide a way for clients to share their experiences, which helps improve trust and credibility. Reviews can also help put your website higher on the Google search page which increases the chances of potential clients finding you. You don’t need to be a computer whizz to take advantage of Google Reviews. So how do you get more of them?

Here are three simple, yet effective ways to get more Google reviews for your salon.

Continue reading…

Blog Image Size

7 ways to upsell retail and services in your salon, spa or clinic

26 Feb 2023 by Kitomba

Upselling retail and services is a great way to increase your salon, spa or clinic’s average client spend. Whether you are introducing your clients to higher costs, premium products, better services, other add-ons, or recommended upgrades, it all results in a more profitable sale for your business.

So how can you ensure you’re consistently upselling to your clients?

Here are seven effective ways to upsell more retail and services in your salon, spa or clinic.
Continue reading…

Stock take with an iPad

3 ways to become an expert in retail sales

23 Feb 2023 by Kitomba

Selling more retail is one of the fastest ways to boost your profits so here are three ways to become an expert in retail sales in the hair and beauty industry.

Continue reading…

Blog 680 x400 success story chevron_edwardsandco

Success story: EdwardsAndCo

10 Feb 2023 by Kitomba

EdwardsAndCo is an outstanding example of success in the Australian hair industry. With nine locations across the country, EdwardsAndCo has seen incredible growth in the 10 years they’ve been operating, even during the pandemic. 

Watch the video below and keep reading to learn how National Operations Manager and 2IC, Jacob Faour,  oversees nine salons across Australia. He talks about how he uses Kitomba Salon and Spa Software to his advantage, and his top tips for salon owners and managers with multiple sites.

Continue reading…

Paul Carbis Retail sales master class_Blog image_All

Upcoming event: Retail Sales Masterclass with Paul Carbis

9 Feb 2023 by Kitomba

Industry statistics tell us that on average 24% of client visits in New Zealand include retail. That means 76% of client visits are leaving without buying retail products. If you want to vastly increase your revenue this year, selling retail is a simple way to do it.

That’s why at Kitomba we are proud to be sponsoring the Retail Sales Masterclass tour with Paul Carbis, and you’re invited to attend! 

Continue reading…

Blog 680 x400 success story chevron_Hillcrest hair design

Success story: Hillcrest Hair Design

17 Jan 2023 by Kitomba

Hillcrest Hair Design, located in Hamilton, New Zealand is a family-owned salon that has been operating for over 50 years. In 2021, Amy Carswell took over the business from her grandparents and it has seen incredible growth, even during the pandemic.

Watch the video below and keep reading to learn more about Amy’s start in the hair industry at a very young age, how she maintains a great culture at the salon, and her top tips for anyone who is thinking about stepping into salon ownership.

Continue reading…

Untitled design - 2020-03-13T152837.146

This year, make a plan to work smarter, not harder.

12 Jan 2023 by Kyra Sproule

The new year is here, meaning now is the time to look at your business and set goals for the year to come. Look closely at yourself, your team and your tools to see if you can streamline everything into one well-oiled machine. Here’s how to get started!

Continue reading…

Mastering your salon finances - feature

Mastering your salon finances

1 Dec 2022 by Malcolm Gibbons

Aww c’mon now, I can hear the groans already, not finance… BUT keep reading; the information below just may help you make more money this year and in the years to come!

Many salons, spas and clinics fail due to the lack of funds available during their life – there is a reason that cash flow is known as the “lifeblood” of a business. US Small Business Administration has identified “insufficient capital” as the crucial factor for small business failure in USA, and so we can assume that this would be the case globally.

Continue reading…

healthy salon workplace feature

The importance of creating a healthy, happy salon workplace

29 Nov 2022 by Kitomba

We spend so much of our lives at work, it’s no surprise to learn it can have a huge impact on our health and wellness! Likewise, our health and wellbeing can have a huge impact on our work, and a lot of this is down to your working environment.

Continue reading…