Make your money grow

Mastering your finances

7 May 2019 by Malcolm Gibbons

Aww C’mon now, I can hear the groans already, not finance… BUT keep reading; the information below just may help you make more money this year and in the years to come… Continue reading…

In salon training

Five super reasons to train your team

28 Mar 2019 by Malcolm Gibbons

The biggest complaint I hear from disgruntled salon owners is that their staff up and leave after receiving comprehensive service and ongoing technical training, taking all that knowledge with them for the benefit of the next place they work! 

Unfortunately, there are too many owners with this fearful mindset around training. But, have you ever considered the value of training employees in the art of giving GREAT service?

Looking at the issue, we first must acknowledge that this could be a problem, yes. Training someone to perform at their best for your business and then having them leave can be soul destroying if you are looking at it from a victim perspective. 

However, while training is not the only answer to a successful business it is a very important cog in the wheel. It should be included as part of what you offer as a balanced, team focussed business, and in today’s salon world we should very definitely be a people (team) focussed business. 

It was Mary Kay Ash that said, “People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.”

So, here are five super reasons to offer regular training to your team.

1. Productivity 

Productivity is a measure relating a quantity or quality of output to the inputs required to produce it. Training should help the team work more effectively, thus helping the salon to achieve its long term goals.

2. Culture 

Culture is a shared, learned, symbolic system of values, beliefs, and attitudes that shapes and influences perception and behaviour. Training helps develop a culture of learning within the salon. One of my favourite quotes is; ‘knowledge breeds confidence and confidence creates sales’.

3. Quality

Quality is a measure of excellence; quality defines desirable characteristics of a product, a process, or a service. The team will value the added quality they can give to their clients, and clients will love the added quality they receive from well trained, well-informed team members.

4. Image

Image is the general impression that something (a person or organisation or product) presents to the public. Ongoing training and development helps in creating a better, more professional salon (and industry) image.

5. Profitability

Profitability is the ability of a firm to generate net income on a consistent basis. Training leads to improved profitability as your staff become more productive, knowledgeable and produce higher quality work, taking them to a more senior price point.

Of course, there are many additional benefits of team training including the development of leadership skills, higher motivation, loyalty (yes it does happen), and better, healthier attitudes amongst your team.

Tips for training your salon team 

Now that you know the benefits of training your team, here are some ways to effectively start training them:

Look to your suppliers for specific product training 

Most of your suppliers will have some great ideas on the art of selling, some even have programmes to help you with this. 

Also consider looking at what other organisations out there are offering in terms of sales training. For example, the chamber of commerce is a good resource for this. 

Hire a salon coach 

Salon business coaches, like myself, are well versed in providing this type of training. Don’t discount industry-specific experts as sources of inspiration, these people are generally experienced in the salon industry and are more than willing to share their knowledge with you and your team.

Train your team and reap the rewards 

Raising the service knowledge of you and your team is a step in the direction of raising the knowledge of the industry as a whole. 

In the last few years, technology has somewhat ‘dehumanised’ the buying experience. As a result, your team (particularly younger members) have rarely been on the receiving end of great service, thus have not experienced the warm feelings that great service can bring. 

The salons that recognise the value of pleasing the client and embrace this into the future will be the ones to reap the rewards that great service can bring.

Just a quick note on technical training: better educated hairstylists means better educated clients, and clients these days that are better educated are more inclined to spend their money knowing exactly what they’re spending it on.

Let’s face it; with the availability of the internet with its plethora of hair advice and knowledge, you better be up with the play or your clients could end up being better educated than you!

Oh and one last thought – whilst understanding the real fear salon owners have of training their team in giving GREAT service and they then leave, consider the implication to your clients and your business if you don’t train them and they stay!

Free e-book: How to create your dream team! 

If you’d like more tips for effective team management, download our free guide on how to create a motivated, engaged and high performing team for your salon, spa or clinic. It contains tips for creating your dream team that you can action immediately. 

In this free e-book, Your Dream Team, you’ll learn how to:

  • Create a high performing team culture
  • Motivate your team for success
  • Use targets and training for growth
  • Communicate effectively with your team
  • Increase staff retention and loyalty

Get your free guide here

 

Read next: 

Editor’s note: This article was originally published on 28 March 2019 and has been updated for relevance and comprehensiveness.

Untitled design

5 Steps to make your Salon Rock this Christmas!

1 Nov 2016 by Malcolm Gibbons

Now I know, you know, that Christmas will happen this year whether you’re ready or not, so you might as well be ready! Continue reading…

hair salon detox resize

Could your salon or clinic do with a detox?

20 Jul 2015 by Malcolm Gibbons

Talking with a new client the other day she asked me whether anyone else was saying their clinic was feeling a bit wintery, when she explained to me what that meant I identified it as in need of a freshen up, both decor wise and system wise. Continue reading…

Shock consult kitomba blog

Are you being paid what you’re worth?

22 May 2015 by Malcolm Gibbons

In this article I ask you to take a long hard look at your position as a salon owner, and to ask, “Is it really worth it?” if you are not making the money you thought you would. Continue reading…

customer feature

Competing for the customer: creating a higher expectation of customer service

16 Feb 2015 by Malcolm Gibbons

It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. Continue reading…