Mentoring your team for success

30 Jul 2013 by Kitomba

Brenda Perham, Bamboo Consulting

Being a small to medium sized business owner means there are always lots of plates to spin. Just when you have one area of your business whizzing around another starts to wobble and so your focus moves to that plate before it topples!
In saying that, just like a dinner set some plates are bigger and more useful than others, likewise in business you have key drivers and behaviours that will strengthen your culture and future proof your business. As a business mentor I believe that one of the “big plates” is a weekly mentoring program with your team.

Before you implement weekly mentoring into your business you need to have a few tools in place… Continue reading…

Preparation is key for successful marketing campaigns

30 Apr 2013 by Kitomba

With our busy schedules it’s easy to forget about great marketing and up-selling opportunities that are around the corner. This usually leads to last minute panic and campaigns being sent out with disappointing results. Continue reading…

Benchmark your business

19 Dec 2012 by Kitomba

Can you say with certainty how you’re faring against your competitors? Do you know what the average industry-rebooking rate is? How does your client average-spend compare? Continue reading…

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Clean up your database and protect your business.

16 Oct 2012 by Kitomba

We regularly chat to customers who want to grow their business and, as a result, have spent lots of time and money on advertising and direct mailers that do not deliver the results they expect. They’re looking for advice, guidance and inspiration. So the first thing we always say is – clean up your database!

Continue reading…

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Identify your Star Clients today – We’ve just switched it on!

20 Aug 2012 by Kitomba

Do you know who your top clients are? How often they see you? What services they purchase? Now you can quickly see your clients in a different light and gain an immediate impression on how to increase their value. The power of Star Clients lies in its ability to give you the information you need about your clients, when you need it – when your client is with you. And it’s in pictures, so your team will naturally
‘get it’. Continue reading…

Could your business be busier?

14 May 2012 by Kitomba

Many salons are noticing bigger gaps in their appointment books, with less people coming in each week. Like it or not, we’re operating in a tighter economy, but if you spend all your time worrying about this, you run the risk of resigning yourself to the same fate. Continue reading…

New Clients: The Lifeblood of your Business

4 May 2012 by Kitomba

New clients are the lifeblood of any business! But how can you make sure you’re attracting and retaining enough to build and grow your business? Continue reading…

stock management

CASE STUDY: Stock Management

20 Mar 2012 by Kitomba


There can be nothing more frustrating for a salon owner than seeing discarded colour tubes that are only half used, excess product being washed down the drain or not having the most popular treatments or retail products as they’re out of stock. Continue reading…

client rebooks at spa

Rebook your salon and spa clients and reap the rewards

9 Mar 2012 by Brenda Perham

As salon and spa owners and managers you’re always seeking new ways to grow your business and attract new clients. But first you need to look and see if you’re maximising the potential of the clients you already have stepping through your door!
Continue reading…

Your clients and you

13 Jan 2012 by Kitomba

US hair and beauty academy Pivot Point recently conducted a research study engaging 500 consumers to find out more about their relationship with their stylist and the salon overall. Continue reading…