Mane Salon Wellington

Success story: MANE Salon

25 Aug 2022 by Kitomba

We spoke with Janine Simons, owner of MANE Salon in Wellington, New Zealand, about what makes her salon so successful. She credits her team, their shared values, and a dedicated training programme for keeping them at the top of their game.

Watch the short video and keep reading to hear Janine’s story and her top tips for salon owners.

Continue reading…

the value of surveying your clients

If you don’t ask… the value of surveying your clients!

22 Aug 2022 by Lisa Conway

Your clients are your best resource – take the time to find out what they want from your business, and how you can improve your client experience in a few easy steps.

When was the last time you did a client survey? And I don’t mean a one-person survey. Asking your best friend is not a survey. If you’ve never surveyed your clients, the time is ripe.

Continue reading…

blog - personalise your service

Personalise your client experience with Kitomba’s Client Card

17 Aug 2022 by Alyssa Dowsett

Wouldn’t you feel special if you walked into your local salon, spa or clinic and were greeted by name, taken to your seat and quickly served your favourite drink – a piping hot flat white with two sugars? 

With Kitomba’s client management system designed specifically for the hair and beauty industry,  from the moment each new client walks through the door, you can choose how much information you want to collect and organise it with ease to ensure each client receives highly personalised service and a great client experience. 

Continue reading…

Google my business tips for salons spas clinics

Google Business Profile tips for salons, spas and clinics

10 Aug 2022 by Janelle Kee-Sue

Are you making the most of your Google Business Profile to attract new clients to your salon, spa or clinic?

Find out how to get your business found on Google with these expert tips for claiming and optimising your Google Business Profile.

Continue reading…

The Business Summary figures that will increase your revenue and productivity

5 rarely used Business Summary figures that can increase your revenue and productivity

26 Jul 2022 by Kitomba

Want to learn how to add hundreds of thousands of dollars to your salon, spa or clinic’s annual revenue and improve your productivity? Paul Carbis from Carbis Business Management shares the five numbers from Kitomba’s Business Summary report you should be looking at and where to find them. 

Continue reading…

woman having hair treatment

Attract clients by developing a sustainable client experience

20 Jul 2022 by Kitomba

People are becoming increasingly aware of their eco-footprint and are trying to make more sustainable choices. As more people are actively looking for sustainable options, it’s only natural that they’re expecting a more eco-friendly experience when they visit their favourite salon, spa or clinic. 

Continue reading…

Kitomba Business Summary report for salons, spas and clinics

5 reasons why the Kitomba Business Summary is your most valuable report

11 Jul 2022 by Kitomba

Are you using Kitomba’s Business Summary report to its potential? It’s the most valuable report for growing your salon, spa or clinic’s revenue and managing your business more effectively. Here’s why…

Continue reading…

Customer success story: Bedlam Hair Design & Bliss Day Spa

Success story: Bedlam Hair Design & Bliss Day Spa

4 Jul 2022 by Kitomba

We sat down with Nadia Howard, owner of Bedlam Hair Design & Bliss Day Spa on the Kapiti Coast in New Zealand, to talk about how she stepped out of her business after nearly 28 years in the industry and how Kitomba helps her to run her business remotely.

Watch the video below for an overview and keep reading to learn more about how Nadia is running a successful hair and beauty business from a distance.

Continue reading…

Client is getting a haircut

How to create the ultimate client journey for your salon, spa or clinic with Kitomba

26 May 2022 by Kitomba

Over the past ten years, the purchasing behaviour of hair and beauty clients has evolved from minimal research and mostly word of mouth salon recommendations to clients actively searching to connect with your brand and a keen interest to get to know you early on in their purchasing journey. Clients expect salons to have beautiful user-friendly websites and a real social media presence, and the ability to book an appointment online, or via their favourite social media platforms. They also expect to receive SMS text reminders about their appointments, as well as, after-care instructions by email. Lastly, a growing trend is the desire to have a personalised and tailored experience to their specific needs and preferences. 

Continue reading…

filtered

Five super reasons to train your team

19 May 2022 by Malcolm Gibbons

The biggest complaint I hear from disgruntled salon owners is that their staff up and leave after receiving comprehensive service and ongoing technical training, taking all that knowledge with them for the benefit of the next place they work! 

Unfortunately, there are too many owners with this fearful mindset around training. But, have you ever considered the value of training employees in the art of giving GREAT service? Continue reading…