Setting up Online Booking Deposits

How to start taking deposits for online bookings

16 Feb 2021 by Kitomba

If you want to get started with taking deposits for bookings made online for your salon, spa or clinic, we’ve got some tips to make it easy!

This short guide covers how to choose your deposit value, decide on your cancellation policy, and set up deposits using Kitomba Salon and Spa Software.
Continue reading…

A client making an appointment at a hair salon

Express services: why your salon should offer them

13 Feb 2021 by Lisa Conway

In many salons today, the skill of putting hair-up is optional, and not an essential part of being a hairdresser. Continue reading…

PromoteOnlineBooking

How to increase the profitability of Online Booking

12 Feb 2021 by Kitomba

Online booking can be a powerful tool for new and existing clients alike. However, “setting and forgetting” won’t enable you to get the most from your online booking, which could mean leaving money on the table.

Here are our top tips for increasing the profitability of your online booking and fill your appointment book!
Continue reading…

Untitled design (12)

Is your salon, spa or clinic on track to make a profit?

9 Feb 2021 by Kitomba

If you have more money coming in than going out – you’re making money. It sounds easy right? But how do you know exactly how much money you’ll need to meet all of your expenses, and when exactly you’ll start making a profit? 

Continue reading…

How to reduce no-shows in your salon, spa or clinic

10 ways to reduce no-shows in your salon, spa or clinic

3 Feb 2021 by Kitomba

Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons, spas and clinics and can stand in the way of your success.

So what can you do to prevent no-shows in your business?

Here are 10 things you can start doing today to reduce no-shows and keep your appointment book full.
Continue reading…

Hair salon worker doing stock take of hair dye

6 steps to great stock management for salons, spas and clinics

1 Feb 2021 by Kitomba

Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your business if it’s not correctly managed. If you’re wondering how to successfully manage your stock, here are six key steps to follow for perfect stock management.
Continue reading…

the importance of uniqueness in business

Being unique: why it’s important, and how to make your clients know about it

1 Feb 2021 by Paul Gray

One of the worst fates that can befall your salon, spa or clinic is to become a commodity – being just another hair and beauty business that’s no different from those down the road. It’s important to have a point of difference in your business. Be a voice, not an echo.

Continue reading…

Team meeting

How to hold effective team meetings for your salon, spa or clinic

31 Jan 2021 by Kitomba

Meetings are the best way to communicate with your entire team at once. They get everyone together, engage them and provide you with the opportunity to motivate them to do their best work, and to get them all on the same page.
Continue reading…

Salon client rebooking at front desk

Industry insights: Rebooking rates for the hair and beauty industry (and how to improve yours)

26 Jan 2021 by Kitomba

The client rebooking rate of a salon, spa or clinic is an important metric for business performance because rebooking is a way of securing future revenue by maximising the potential of your client base.

But what’s the industry average for rebooking in New Zealand and Australia, and how can you improve it in your own business?

We analysed data from the hair and beauty industry to find out.

Continue reading…

vivo chancery square success story

Customer success story: Vivo Chancery Square

22 Jan 2021 by Kitomba

What makes an award-winning salon? We visited Vivo Chancery Square in Auckland CBD, winners of New Zealand Hair Salon of the Year at The Industry Awards 2020, to find out the secret to their success. 

We spoke with Peter Emery, Salon Manager at Vivo Chancery Square, his second in command, Cowan Wyatt, and Lynden Mason, Executive Director of Vivo Hair and Skin Clinics. Find out what they had to say about their New Zealand Hair Salon of the Year win by watching the video, and read their recipe for success below.

Continue reading…