Salon client rebooking at front desk

Industry insights: Rebooking rates for the hair and beauty industry (and how to improve yours)

26 Jan 2021 by Kitomba

The client rebooking rate of a salon, spa or clinic is an important metric for business performance because rebooking is a way of securing future revenue by maximising the potential of your client base.

But what’s the industry average for rebooking in New Zealand and Australia, and how can you improve it in your own business?

We analysed data from the hair and beauty industry to find out.

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vivo chancery square success story

Customer success story: Vivo Chancery Square

22 Jan 2021 by Kitomba

What makes an award-winning salon? We visited Vivo Chancery Square in Auckland CBD, winners of New Zealand Hair Salon of the Year at The Industry Awards 2020, to find out the secret to their success. 

We spoke with Peter Emery, Salon Manager at Vivo Chancery Square, his second in command, Cowan Wyatt, and Lynden Mason, Executive Director of Vivo Hair and Skin Clinics. Find out what they had to say about their New Zealand Hair Salon of the Year win by watching the video, and read their recipe for success below.

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How to fill your salon's appointment book and secure future revenue

5 proven ways to fill your appointment book and secure future income

19 Jan 2021 by Kitomba

Looking at an empty appointment book is scary for any business owner, and makes it difficult to plan and budget for the future. Filling your appointment book in advance will help secure future revenue and make it easier to make the right decisions for your business. 

But how do you achieve that? 

Here are five proven ways to fill your appointment book and secure future value for your salon, spa or clinic.

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Untitled design (74)

Repeat Appointments is now available in Kitomba 1!

18 Jan 2021 by Kitomba

Repeat Appointments makes it easy to create multiple appointments in just a few clicks. It’s perfect for booking in all the visits required to complete a treatment plan, or for booking your regular clients in for a whole year of appointments. Whether you need to make five appointments or 50, you can do it all in Kitomba 1. Continue reading…

digital marketing tips for salons, spas and clinics

5 steps to digital marketing success for salons, spas and clinics

12 Jan 2021 by Stevee Devonda

Are you looking for the best way to market your salon, spa or clinic online in minimal time, for free? 

It’s hard to find time for marketing as a salon, spa or clinic owner. You’re running a full column of clients, looking after your team and trying to find time to keep clients coming through the door. Often you haven’t got the time or resources to invest in advanced marketing techniques or platforms. 

That’s why we asked Stevee Devonda, Marketing Manager at Iron and Ivy Hair and Beauty in Queenstown, for his top tips for salon owners to market their business effectively online, without needing to invest a lot of time or money. 

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Best salon software features

6 salon software features that will improve your business

21 Dec 2020 by Kitomba

Running a hair and beauty business is a bit of a juggling act. But there are salon software features that will vastly improve your business by automating admin-heavy tasks, streamlining processes and delighting your clients. 

Not only will these features save you time, but they’ll also drive more revenue for your business! 

Here are six essential software features from Kitomba Salon and Spa Software that will help to save you and your clients time, while growing your bottom line.

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Stylist with her client

How to create an exceptional client experience in your salon

20 Dec 2020 by Kitomba

Did you know that most businesses that focus on providing a great client experience make more money? That’s just one of the reasons why you should be focusing on creating an exceptional client experience in your salon, spa or clinic.
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ms monaco hair society success story

Customer success story: Ms Monaco Hair Society

18 Dec 2020 by Kitomba

We recently visited Samantha Jones and her team at Ms Monaco Hair Society on the Sunshine Coast in Australia. The salon has only been in business for two years and is already making waves in Queensland, so we asked Samantha what has made the salon so successful. 

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Kitomba CEO

Kitomba has a new CEO: Mike Henton

17 Dec 2020 by Kitomba

After 17 years at Kitomba, including the last three years as CEO, Kitomba co-founder Al Quinn will be leaving the company at the end of the year.

We’re so excited to announce that Mike Henton has been chosen as his successor. Mike has over 15 years of experience in the software industry, most recently working within the health and leisure sector. Mike said,  Continue reading…

best salon reports

The 5 best Kitomba reports to help grow your business

17 Dec 2020 by Kitomba

As an owner of a salon, spa or clinic, it’s important to have your finger on the pulse of what’s happening in your business – and reporting is an essential tool for finding this out. 

However, with so many different reports available, it can be difficult to decide which reports to run in order to gain the valuable insights you need to be able to make informed decisions for the future. 

That’s why we’ve put together a list of the five essential reports for salons, spas and clinics, which are available using Kitomba Salon and Spa Software. These reports will help to provide you with a snapshot of your business performance, as well as projections for the future. 

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