Kitomba blog | The latest Kitomba tips, industry news and business advice

Personalise your client experience with Kitomba’s Client Card

17 Aug 2022 by Alyssa Dowsett

Wouldn’t you feel special if you walked into your local salon, spa or clinic and were greeted by name, taken to your seat and quickly served your favourite drink – a piping hot flat white with two sugars?

With Kitomba’s client management system designed specifically for the hair and beauty industry, from the moment each new client walks through the door, you can choose how much information you want to collect and organise it with ease to ensure each client receives highly personalised service and a great client experience.

The Business Summary figures that will increase your revenue and productivity

5 rarely used Business Summary figures that can increase your revenue and productivity

26 Jul 2022 by Kitomba

Want to learn how to add hundreds of thousands of dollars to your salon, spa or clinic’s annual revenue and improve your productivity? Paul Carbis from Carbis Business Management shares the five numbers from Kitomba’s Business Summary report you should be looking at and where to find them.

Attract clients by developing a sustainable client experience

20 Jul 2022 by Kitomba

People are becoming increasingly aware of their eco-footprint and are trying to make more sustainable choices. As more people are actively looking for sustainable options, it’s only natural that they’re expecting a more eco-friendly experience when they visit their favourite salon, spa or clinic.

Kitomba Business Summary report for salons, spas and clinics

5 reasons why the Kitomba Business Summary is your most valuable report

11 Jul 2022 by Kitomba

Are you using Kitomba’s Business Summary report to its potential? It’s the most valuable report for growing your salon, spa or clinic’s revenue and managing your business more effectively. Here’s why…

Success story: Bedlam Hair Design & Bliss Day Spa

4 Jul 2022 by Kitomba

We sat down with Nadia Howard, owner of Bedlam Hair Design & Bliss Day Spa on the Kapiti Coast in New Zealand, to talk about how she stepped out of her business after nearly 28 years in the industry and how Kitomba helps her to run her business remotely.

Watch the video below for an overview and keep reading to learn more about how Nadia is running a successful hair and beauty business from a distance.

How to create the ultimate client journey for your salon, spa or clinic with Kitomba

26 May 2022 by Kitomba

Over the past ten years, the purchasing behaviour of hair and beauty clients has evolved from minimal research and mostly word of mouth salon recommendations to clients actively searching to connect with your brand and a keen interest to get to know you early on in their purchasing journey. Clients expect salons to have beautiful user-friendly websites and a real social media presence, and the ability to book an appointment online, or via their favourite social media platforms. They also expect to receive SMS text reminders about their appointments, as well as, after-care instructions by email. Lastly, a growing trend is the desire to have a personalised and tailored experience to their specific needs and preferences.

Five super reasons to train your team

19 May 2022 by Malcolm Gibbons

The biggest complaint I hear from disgruntled salon owners is that their staff up and leave after receiving comprehensive service and ongoing technical training, taking all that knowledge with them for the benefit of the next place they work!

Unfortunately, there are too many owners with this fearful mindset around training. But, have you ever considered the value of training employees in the art of giving GREAT service? Continue reading…

Five ways to attract top talent

12 May 2022 by Diana Beaufort

What makes you a great employer and your workplace a fantastic place to work? That is the number one question that potential employees will be asking themselves. Take some time to identify your unique culture and what makes you and your team special.

Quickly and easily upsell retail products with Kitomba

10 May 2022 by Kitomba

Let Kitomba do the hard work so you can quickly and easily upsell retail products in your salon, spa or clinic. Here’s the rundown on one of our popular features – the upsell retail button! Continue reading…

20 years of Kitomba Salon and Spa Software

22 Apr 2022 by Kitomba

The 22nd of April 2022 marked 20 years of Kitomba Salon and Spa Software. We are so proud to be part of such an incredible industry and to have helped it be more successful for over two decades.

The company, which started as a small startup in New Zealand, has grown over the last two decades to become one of the largest salon and spa software solutions in the New Zealand and Australian market, helping hair and beauty businesses to streamline their day-to-day processes, increase their revenue and achieve success.

So much has changed over the last 20 years, so we want to take you on a trip down memory lane to show you how Kitomba and our software has evolved during this time. Continue reading…