Wouldn’t you feel special if you walked into your hairdresser or beautician and were greeted by name, taken to your seat and quickly served your favourite drink – a piping hot flat white? With Kitomba’s client management system, from the moment each new client walks through the door, you can choose how much information you want to collect and organise it with ease to ensure each client receives highly personalised service.
Personalising your service is key to ensuring customer loyalty which we all strive for. Loyal customers are much easier to service compared to the task of finding new ones and they tend to buy more. They will also recommend your business to others and we know that referrals are the strongest form of marketing.
Using Kitomba’s customer search function you can find your clients in an instant by name, phone number or email address. Their client card stores the information outlined below, all of which allow your staff to pick up conversations where they left off, ensure preferences are catered to and ultimately provide a more personalised service:
- Contact details such as phone number, email and address.
- Customised personal attributes like preferred names and occupation – this is where you save their favourite drink too.
- See loyalty rewards and vouchers earned.
- View the history of any email or SMS messages you’ve shared.
- Your client’s history to date with the salon.
To make the process super easy, have your clients fill out their own details by printing our New Client Form or if you have Kitomba 1, ask new and current clients to update their details via your iPad or tablet. This saves hours of manual data entry and deciphering your clients handwriting, and shows your clients you’ve got the latest technology!
Low on time? Use Kitomba’s ‘quick view’ function in your appointments calendar. Standard details such as name and contact number can be seen via this view as well as the customised personal attributes you wish to have displayed. Perhaps you want to ensure all your clients are given their preferred reading material when they walk through the door or you feel it’s really important that you remind your staff members when a client has an allergy. Whatever your preference, this will allow you to provide a personalised service.
Dr Joseph Hkeik from All Saints Cosmedical Clinic personally uses the preferred names attribute “so by the time they walk into my office that’s already been entered into the system and I can call them directly by the name that they love the most”. This level of customisation ensures your clients feel important and valued and therefore more likely to return again.