Wellington’s Buoy Salon & Spa has been in business for more than 35 years and has developed a fine reputation for excellence. The salon and spa’s expansive collection of awards alone speaks volumes, so we were excited to get the chance to meet with Managing Director Philippa Middleton to talk about what has made the salon and spa so successful. Continue reading…
Vouchers are now an accepted payment type in Kitomba 1 Point-of-Sale, so you can redeem vouchers from anywhere in your salon, spa or clinic. Continue reading…
Upselling retail and services is a great way to increase your salon, spa or clinic’s average client spend. Whether you introduce your clients to higher cost, more premium products or services, or recommend an upgrade or other add-ons, it can all result in a more profitable sale for your business.
So how can you ensure you’re consistently upselling to your clients?
Here are seven effective ways to upsell more retail and services in your salon, spa or clinic.
The average revisit period for hair and beauty in both New Zealand and Australia has remained stable over the past few years, but increased considerably due to lockdown restrictions in Q2 2020.
We looked into the data to find out what the average revisit periods are for the hair and beauty industries in both New Zealand and Australia, and have provided tips for reducing your own revisit period to help increase your revenue.
The end of the financial year is quickly approaching, which means it’s time for hair and beauty businesses to prepare for their annual stock take!
To help you get ready, we’ve put together a short guide that shows you how to easily complete a stock take using Kitomba Salon and Spa Software.
Kitomba’s Xero integration gives you the ability to quickly and accurately send your cash drawer reconciliation from Kitomba to Xero.
Our Xero integration won’t work for everyone’s business, so we want to ensure you’re fully informed before you start using it. To help you make a decision, here are eight key questions to ask yourself.
You can now customise your deposit settings for individual packages and services.
This means that while most online bookings will still use your default deposit setting, you have the ability to change the deposit settings for individual services and packages to suit your needs:
- Make deposits higher or lower than the default setting
- Charge full payment up front when required
- Allow some services to be booked without paying a deposit
It’s tempting to put all your efforts into getting new clients to walk through the door of your salon, spa or clinic, but ask yourself this: are you maximising the potential of the clients already walking in?
Acquiring new clients is considerably more expensive than keeping the clients you already have, so it’s in your best interests as a hair and beauty business owner to keep your client base happy, loyal, and visiting more frequently.
A cancelled appointment can mean lost revenue if you don’t have enough time to fill it, so we’ve added an extra option to the appointment cancellation times in Kitomba 1. You can now choose to allow clients to cancel either 24 or 48 hours before their appointment, or not allow cancellations at all. Continue reading…
Good news! Our latest report lets you see any time your staff or rooms have been double booked, so you can easily make necessary changes ahead of time.
The report gives you the option to navigate directly to the conflicting appointments, allowing you to quickly make the changes required. Continue reading…