We’ve added a new feature to the Kitomba 1 Appointment Book – Waitlist. This allows you to add clients to your waitlist, from anywhere, on any device. Then seamlessly move them onto your appointment book to fill cancellations and gaps. We thought this feature would be highly beneficial to our customers during the COVID-19 pandemic, so we moved it to the top of our list to get it out to you as quickly as possible. Here’s how it works:
1. Create waitlist cards
If you’re not currently able to book a client in, you can create a waitlist card with all their details and requirements by clicking on the new ‘Add’ button in the Kitomba 1 Appointment Book.
2. View your waitlist
View your waitlist by clicking on the new Waitlist icon, next to the ‘Add’ button. There are also two ways you can filter your waitlist to make it easier to manage – by date or staff member.
3. Fill cancellations and gaps
If you have a gap in your appointment book or a spot opens up due to a cancellation, review your waitlist to see if there are any clients wanting an appointment.
If you find a suitable client on the waitlist, simply drag and drop their waitlist card onto the appointment book. If you’re on a smartphone or tablet, you’ll select “Add to calendar” then click your chosen space on the appointment book.
To learn more about how to use Waitlist, check out our short video that takes you through the process.
For more information on the benefits of Waitlist, check out our Facebook Live with the Kitomba team on how it works and why it’s so beneficial for your business!