Beauty therapist taking booking over the phone

Kitomba 1 Waitlist

12 May 2020 by Kitomba

We’ve added a new feature to the Kitomba 1 Appointment Book – Waitlist. This allows you to add clients to your waitlist, from anywhere, on any device. Then seamlessly move them onto your appointment book to fill cancellations and gaps. We thought this feature would be highly beneficial to our customers during the COVID-19 pandemic, so we moved it to the top of our list to get it out to you as quickly as possible. Here’s how it works:

1. Create waitlist cards

If you’re not currently able to book a client in, you can create a waitlist card with all their details and requirements by clicking on the new ‘Add’ button in the Kitomba 1 Appointment Book.

2. View your waitlist

View your waitlist by clicking on the new Waitlist icon, next to the ‘Add’ button. There are also two ways you can filter your waitlist to make it easier to manage – by date or staff member.

3. Fill cancellations and gaps

If you have a gap in your appointment book or a spot opens up due to a cancellation, review your waitlist to see if there are any clients wanting an appointment. 

If you find a suitable client on the waitlist, simply drag and drop their waitlist card onto the appointment book. If you’re on a smartphone or tablet, you’ll select “Add to calendar” then click your chosen space on the appointment book.

To learn more about how to use Waitlist, check out our short video that takes you through the process.

Plus we’re going Live on Facebook on Wednesday 13 May at 10AM AEST, 12PM NZST to show you how Waitlist works and tell you a little more about it. We hope to see you there!

We’ve also released two other brand new features! Check out our blogs to learn more about the cancelled and no-show client filters and Online Booking appointment buffer.

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  1. Fantastic waitlist! Have used it and am so happy with it! Will it be integrated into regular Kitomba? As you can imagine it’s a pain having the launch Kitomba 1 every time you want to use it.

  2. We’re so glad you like it! Waitlist is currently only available in Kitomba 1, so if you want to use it on the same computer as your main Kitomba, you can open Kitomba 1 in your browser, keep it open all day, and easily switch between the two using your task bar at the bottom of your screen or by pressing Alt+Tab on a PC, or Command+Tab on a Mac.
    Hope this helps!

  3. Love the waitlist, but would be great if you could add a search function or run a report that can be used for associated client communications

    • We’re so glad you love Waitlist! I’ve passed your idea on to our development team. It’s also a great idea to add your request to the feature request forum by clicking on the Support tab in Kitomba 1 then choosing “Request a feature”. That way if any other businesses like your idea they can comment too!

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