Kitomba blog

When your workplace is a busy, high-intensity environment such as a spa, salon or clinic, it can be difficult to make sure that you’re getting enough downtime throughout the day. 

In the hair and beauty industry, where careless mistakes have the capacity to destroy a business’s reputation, it’s more important than ever to ensure you and your staff are well-rested and have the focus to be able to do your jobs properly.

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Do you ever sit back in the evening, scroll through your Instagram feed and think: “How did these salons, spas and clinics become so successful?” Do you look at their following, their engagement, their content, and wonder: “How do they do all this, plus run a successful business, when I’m struggling to keep my head above water?”  Continue reading…

When it comes to social media management, there are a number of handy business tools available to help make your life easier. From scheduling to monitoring and everything in between, here are some tools that will help you step up your social media game. Continue reading…

Your client experience doesn’t start with their consultation, it starts before they even reach the front door of your salon, spa or clinic – including when they make their appointment with you.

Let’s say your marketing is working amazingly, your referral programmes are bringing in new clients regularly and your social media channels are thriving. It’s all coming together to encourage new clients to book, and clients are increasingly choosing to book online at their own convenience, outside standard business hours.
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We have all reported to a manager at some stage in our careers. I bet you can remember more bad managers than good, right? Continue reading…

We’re excited to announce that we’ve partnered with Salon Pay! Now it’s easy for Kitomba customers to offer customised memberships and flexible payment options to their clients, and sell products and services from their own online store. Continue reading…

There are many roles salon owners and managers take on, and one of them is that of mentor, trainer and coach all rolled into one. Continue reading…

The performance management process often gets a bad rap. That’s because it can feel like a once a year task that significantly increases a leader’s workload and then falls off the radar for the remainder of the year. Because of this, it can feel ineffective and even demotivating for those involved. Continue reading…