We’ve got a cool new feature for you and your clients that can replace the need for appointment cards! Now you can instantly send clients their appointment details which they can add to their calendar.
Watch out over the next few weeks for when you receive this feature!
Send appointment details
Click the new ‘Send appt details’ button to instantly send your clients a text or email confirming their appointment date and time.
In Kitomba you’ll find the ‘Send appt details’ button in the appointment quick view:
In Kitomba 1 the ‘Send appt details’ button is in the left hand panel:
Your clients will receive their appointment details
If you use this feature in Kitomba, your clients will receive a text or email, depending on their preferred contact method. If that’s not set, your businesses contact preference in Kitomba will determine if they receive a text or email.
If you use the send appointment details button in Kitomba 1, your client will be sent an email.
To learn how to change your clients contact preference, visit our support guide.
Your clients can add appointment details to their calendar
When your client receives their appointment details they will have the ability to add them to their calendar. Having appointments in client’s calendars will help your business to reduce no-shows.
Depending on the email provider your clients use, the way things look and how clients add appointments to their calendar may differ.
Tip! We recommend adding your business name in the subject line of the ‘Send appointment details’ message template, i.e. ‘<<business name>> appointment details’. This means your business name will be mentioned on the appointment in your client’s calendar. You can change this in the Kitomba Admin tab.
For more information about this feature, visit our support guide.