We caught up with Patricia Ross, owner of Hamilton salon Ross & Co Hair Design, about her win at the 2017 Kitomba NZARH Business Awards!
How does it feel to be the winner of the 2017 Salon Business Coach Fastest Growing Salon award?
I feel absolutely rapt! I have made a conscious effort to find ways to grow the business, so it’s very rewarding to have won this award for the second time.
You’ve won Fastest Growing Salon two years in a row. How do you think you’ve been able to achieve such continued success?
I think it’s because I’m very in touch with my figures so I know exactly what’s happening in my business.
I also focus heavily on my team and growing them. I do this by investing in continued training, constantly motivating my staff, listening to them, and ensuring we communicate effectively and identifying when this could be improved.
Additionally I’ve invested in working with a business coach. I believe this has truly helped me become as successful as I am today.
What do you believe your salon offers clients?
I believe our salon offers a unique experience – we make our clients feel like royalty. Our team constantly receives feedback on how fantastic we are. I think this can be attributed to the way we take care of our clients and each other. We look after the clients as a team and we look out for each other which ultimately creates a smooth atmosphere for the team and our clients to enjoy.
What motivates you personally and professionally each day?
There are a few different things that motivate me. I’m naturally a high achiever, so achieving something is what makes me tick.
I’m particularly driven to create a salon where people want to work for me and my brand, and where clients want to visit for their services. I get so much pleasure from seeing my staff succeed and grow.
I also want to create a salon that provides a great future for our industry as that’s incredibly important to me.
How do you feel entering the awards has helped you as a business owner?
Entering the Kitomba NZARH Business Awards forces you to sit down and truly evaluate what’s going well and where we need to build and improve. It also makes you more aware of your strengths and weaknesses as a leader and a business owner.