BUSINESS VIDEOS
We work with a range of business coaches and experts to bring you videos that are all about making salon, spa or clinic businesses more successful.
BUSINESS SUCCESS AND GROWTH
Planning for the year ahead - Lisa Conway, The ZING Project
Lisa believes planning is the key to growing. During this video, learn how to plan properly in order to fulfil your vision.
Goal digging - Jay Chapman, The ZING Project
There are 7 common mistakes salon and spa owners make when setting goals to move forward. Watch this video to learn how to set goals like a pro.
The importance of a rear view mirror - Malcolm Gibbons, Salon Business Coach
Looking at your history can help you predict the future. Find out how you can use your salon software reports to help grow your business.
3 business building factors that will transform your salon or spa - Malcolm Gibbons, Salon Business Coach
Salon and spa growth doesn't happen by accident or with luck. See how Malcolm can help you transform your business.
How does awesome happen? - Lisa Conway, The ZING Project
Being awesome comes down to deciding to be awesome. Learn how to be awesome to achieve your business goals.
Nailing your KPIs - Marie Drever and Jay Chapman, The ZING Project
Find out where your money is coming from and where it's going, plus learn what numbers to pay attention to with Marie and Jay.
Tips for selling retail - Emma Ahern, Kitomba
With years of experience, Emma has many tips for selling retail, including why she believes "outside the box thinking" is so important.
The 3 figures that'll catapult your salon to the next level - Malcolm Gibbons, Salon Business Coach
To know if your salon or spa is succeeding, you need to understand the numbers, otherwise you'll just be left guessing.
The business opportunity that's hiding in your cupboard is product - Mark Luty, Frog Coaching
Having the right products in your salon or spa is more important than your upselling techniques. Here's how to figure out what your clients want and need.
Focusing on rebooking - Simon Murray, Frog Coaching
Don't let your staff slip up on rebooking, it can make a massive difference to your bottom line. In this video we focus on how you can improve this number.
Securing future revenue with memberships - Sally Turpin, Salon Pay
Sally Turpin, Operations Manager at Salon Pay, spoke with us about memberships and the most effective ways to introduce them and get clients on board!
Boosting your retail sales - Mark Ipaviz, Ozdare
Learn about how to increase your online retail sales from Ozdare's National Sales Manager, Mark Ipaviz.
How to have a successful salon as well as work life balance - China Coyle, Beauty Salon Mentor, Chi Marie
Watch our video with China Coyle to find out how to achieve work life balance by using the right tools and systems to automate your processes.
The features and functionality that are most important when choosing tools for your staff and clients - James Kavanagh, Dyson
As the Education Manager at Dyson, James has lots of handy tips for choosing the right tools for your staff and clients.
CREATING A GREAT CLIENT EXPERIENCE
Wowing your clients all the way to the till - Jay Chapman, The ZING Project
A good client experience comes down to attention to detail. Learn how to offer a unique and exceptional client experience with Jay.
Improving client consultations - Richard Kavanagh, Rodney Wayne
Learn how to provide a highly engaging and comprehensive interactive consultation experience with CEO of PIIQ Digital, Richard Kavanagh.
The ultimate client experience - Mark Luty, Frog Coaching
You might think you're too busy or that you know what your clients want, but a client consultation is important everytime - here's why.
Your client base - Lisa Conway, The ZING Project
Keeping accurate and up to date data about your client base is crucial to communicating your dedication to them. Find out how to engage your customers.
The value of loyal clients - Mark Luty, Frog Coaching
What makes a client stay with your business? Learn the value of a loyal client and how to increase your amount of them.
Improving your client retention - Jay Chapman, The Zing Project
Learn about why client retention is so important, and get some tips from long time business coach Jay Chapman on how to improve it!
FINANCES
Profit over revenue and how to grow both - Vanessa Main, The Loft Studio
Growing your revenue doesn't always mean an increase in profit. Learn the difference between growing revenue over profit.
Understanding your figures - Malcolm Gibbons, Salon Business Coach
Your salon software gives you access to so much data. Find out what figures you should be looking at, and what they actually mean.
Preparing for the end of financial year - The Kitomba team
Watch the Kitomba team as they take you through the Kitomba reports and features that can give you all the information you need to prepare for the end of the financial year!
FOCUSING ON SUSTAINABILITY
Sustainability and success - Paul Frasca, Sustainable Salons
Sustainability is about people, planet and profit. Embracing sustainability can save more than just the planet, it can also save your business.
Introducing sustainability into your salon, spa or clinic - Paul Frasca, Sustainable Salons
Make sustainability simple with these tips from the Co-Founder of Sustainable Salons, Paul Frasca.
MAKING THE MOST OF THE CHRISTMAS RUSH
Capitalise on the Christmas rush - Jay Chapman, The ZING Project
Learn how to cash in on the busiest month of the year with these tips from Jay and Marie.
5 steps to make your profits rock this Christmas - Malcolm Gibbons, Salon Business Coach
Organising yourself ahead of the Christmas rush is vital if you want to make the most of it! Listen in to these tips from business coach Malcolm Gibbons.
Getting ready for a rockin' Christmas - Brigitte Benge, Cream Solutions
Success is not reached just through education, it's also reached by design. Being highly profitable over Christmas requires thorough planning and effective execution.
The 3 things you must do before Christmas - Jodie and Simon, Frog Coaching
Find out how to maximise your revenue through the busy Christmas months with these tips from Frog Coaching.
MANAGING YOUR TEAM
Team and leadership - Marie Drever and Jay Chapman, The ZING Project
A lack of strong leadership can hold a team back from success. Learn how to build a great team and be an exceptional leader.
How to motivate your team for success - Malcolm Gibbons, Salon Business Coach
Your team are your biggest asset, so here are some tips on how to motivate them.
Overcoming mediocre from your team - Mark Luty, Frog Coaching
You have the ability to inspire your team to be the best, listen to Mark Luty's advice on just how to do that.
How to effectively train your team - Cathy Davys, Architectural Hair
A cohesive team is vital to creating a high functioning salon, spa or clinic! Find out the best way to train them from Trainer of the Year for 2015 and 2019, Cathy Davys.
MARKETING FUNDAMENTALS
Maximise your marketing - Malcolm Gibbons, Salon Business Coach
Here are three key marketing tricks that guarantee results and maximise your marketing spend.
3 key things to improve your marketing - Vanessa Main, The Loft Studio
Finding the right clients, standing out in a crowded market and using the right metrics are all crucial when improving your marketing. Watch this video to learn how.
Is your internal marketing letting you down? - Malcolm Gibbons, Salon Business Coach
How are you actually ensuring that your new clients are returning? Are they referring their friends? Make sure they're happy with these tips.
Understanding buying behaviour - Mark Luty, Frog Coaching
Your clients have basic needs that need to met. Understand what they are so you can influence their buying behaviour.
The essential steps to creating an ad that works - Malcolm Gibbons, Salon Business Coach
Advertising is a visual representation of your brand. Learn how to ensure you're communicating your brand effectively to your ideal clients.
How to use social media to attract new clients - Ashlee Laura, Salon Business Coach
Being a Salon Business Coach has made Ashlee Laura very familiar with social media! Find out how to use it to attract new clients.
How to write great social media posts and properly plan your content - Kirsten McHarg, Savvy Salon Marketing
Kirsten McHarg understands how to use social media, as well as how teach people about it. Watch our chat with her to find out how to use it as an effective marketing tool.
The importance of email marketing - Kirsten McHarg, Savvy Salon Marketing
Find out how why email marketing is so important, especially for new, prospective and current clients.
Top tips to using Instagram - Kirsten McHarg, Savvy Salon Marketing
We spoke with Kirsten McHarg, Salon Marketing Strategist from Savvy Salon Marketing, all about using Instagram as a marketing tool for hair and beauty businesses!
TIME MANAGEMENT
Time management - Marie Drever and Jay Chapman, The ZING Project
There’s a limited number of hours in the day. Join Jay and Marie to learn how utilise the time you do have and grow your business.
You just don't have the time - Lisa Conway, The ZING Project
Every single person has the same 24 hours. How do you make the most of them? Follow Lisa's tips on putting strategies in place to maximise your time.
WELLNESS IN THE WORKPLACE
Creating work / life balance - Marie Drever and Jay Chapman, The ZING Project
Wellness is not just about staying healthy, it's also about reaching your full potential and achieving goals. Learn how to achieve work-life balance with Jay and Marie.
Happiness at work - Jay Chapman, The ZING Project
Having fun can help improve morale and improve your teams happiness and Jay believes happiness is the key to creating a healthy workplace.
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