W Salon

PLEASE READ BEFORE YOU MAKE AN APPOINTMENT: Late Arrivals In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Confirmation/Reminder Texts You will receive a confirmation text message 2-3 days prior to your appointment. You must reply YES to confirm, or call the salon number to reschedule or cancel. Late Cancellations We understand that emergencies can happen. If you need to cancel your appointment, we kindly ask that you notify us of any cancellations or rescheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Deposits Refunds: We will refunds the deposit if you have notify us 24 hours before the service start, it will be Redirected back to your bank account. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections (so long as such corrections are made within a 2 week time frame from the date of service otherwise the service will not be complimentary) and if there was a major problem on our side, to offer you a refund. In order to be considered for a refund due to a deemed major problem, we reserve the right to request an inspection and the opportunity to repair the issue. Please note a refund will not be considered if you simply change your mind. Health Issues For your comfort and safety, please notify us prior to your appointment if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert us immediately. Right to Refuse Service Our staff have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.