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CREATING A GREAT CLIENT EXPERIENCE

Client experience should be an important focus for every salon, spa or clinic, with the goal of meeting or exceeding your client’s expectations wherever possible. Doing this can have a significant impact on the ability of your business to increase client loyalty and revenue, and can set you apart from your competitors.

What makes a great client experience?

Read our blogs to learn more about what creates a great client experience.

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Read about Kitomba customers who create salon experiences to remember in our three part series. Read part one, part two and part three

 

Developing a loyal client base

A loyalty programme is a great way to develop loyal clients. It rewards clients for choosing your business and incentivises them to return.

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Watch our video showing you how to create a loyalty program
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Read how to turn on and set up your loyalty program in Kitomba

Offering online booking

Clients are looking for convenience and simplicity when making their next appointment. Online booking makes it simple for your clients to book via your website, emails, texts or social media channels.

Keeping track of everything

Kitomba gives you the ability to save photos and documents to your Client Cards to enhance your clients’ experience at your salon, spa or clinic. Learn more about how these features can create an exceptional client experience.

Get a copy of our brochure

CONTACT US 

NZ 0800 161 101
AU 1800 161 101
UK 0800 085 6122
US 18 555 161 101

Download the brochure

Copyright Kitomba, 2019