KITOMBA FEATURES FOR MULTIPLE LOCATIONS
Our software has been designed specifically for UK hair and beauty businesses with multiple locations. Kitomba Enterprise business management software gives you the features and centralised control you need to manage all your locations in the UK.
“We would absolutely recommend Kitomba. It can be easily tailored to your business and has amazing amount of flexibility so it can be used in a variety of ways.”
- Steven D’annunzio, Steven Professional Hair
Centralised control
Managing all your locations centrally from one system streamlines your day to day management and gives you ultimate control over all locations, even from a distance.
Central management
With Enterprise you can look at your business as a whole or at each individual location. You’ll have access to the key parts of your business – appointments, clients, stock, services, packages, vouchers, marketing and reporting – in real-time from anywhere, at any time, on any device.
Consistency and flexibility
Kitomba makes it easy for you to maintain cohesive branding and messaging across your business, and choose if you want to offer the same products, services and prices at all your locations or customise each location to better suit their clientele.
Privacy and security
When it comes to your business information, Kitomba Enterprise puts you in complete control. Kitomba’s range of security levels allows you to provide individuals, including external partners such as accountants and marketers, with access to only the features and information they need to do their job.
Manage your business from anywhere
Use Kitomba to manage multiple locations from anywhere, anytime, on any device. Kitomba software is installed on the computer in each of your locations, while Kitomba 1 gives you cloud access to all the features and information you need. The reliability of Kitomba and the accessibility of Kitomba 1 provide an unbeatable combination.
Kitomba on the ground
Installed on the computer in each of your salon, spa or clinic locations, Kitomba gives you everything you and your teams need to run your business day to day. Being an installed solution ensures it’s fast and reliable, even if your internet is slow or experiencing outages.
Kitomba 1 in the cloud
Kitomba 1 is accessible via any web browser, so you and your team can access the key features and information you need anytime, from anywhere, on any device. Whether you’re in a treatment room or on-the-go outside of the salon, spa or clinic, you can manage multiple locations with ease.
Centralised features
Many of Kitomba’s features have been designed to make it easier to manage a business with multiple locations. These features give you the flexibility to create consistency across your brand or to customise by location.
Appointment Book
Decide how you want to run your Appointment Book and maximise the opportunity to fill it. Run an Appointment Book at each location, run a centralised call centre or send call overflow from one site to another. Easily book and allocate treatment rooms and equipment to services that require them.
Online Booking
Give clients the flexibility to book an appointment at any of your locations online whenever it suits them. Kitomba Online Booking delivers a premium client experience by storing all their important details including history, photos, last location and services, so they can easily rebook.
Client Cards
Centrally update and share Client Cards across all your locations so no matter which location a client visits, all their information and history will be there. Now it’s easy to provide fantastic, consistent service no matter where they visit.
Services
Kitomba lets you centrally manage your services for all locations. You can set your service offerings and prices to be consistent across all sites, or customise them for each location to suit the local market and staff experience.
Products and stock management
Create a master product list and share it across all your locations, or offer stock ranges and products that are best suited to individual locations. Plus with centralised stock reporting it’s easy to keep a handle on stock levels and best sellers.
Packages
Provide the perfect gift for promotions and special occasions by bundling together complementary services and retail products with customised pricing. Create packages for all locations, or individually tailor packages to suit individual locations and their clientele.
Vouchers
Boost your revenue with vouchers. Kitomba allows you to easily create, manage, sell and keep track of vouchers across all your locations. Sell vouchers to your clients in person or online via your website, social media, emails and texts.
Online voucher sales
Easily sell gift vouchers online via Online Booking, your website, social media channels, emails and text messages. Online vouchers reflect your Online Booking site design to ensure you’re always on brand.
Loyalty programme
Kitomba lets you easily set up and customise your own loyalty programme. Determine which clients can earn loyalty points, set suitable earning rates, record points as they’re earned and let clients easily redeem their rewards.
Concessions
Let clients prepay for a number of services in advance. Create concessions to offer across all sites or customise concessions for individual locations. Kitomba keeps track of redemptions and provides a range of reports so you can easily monitor your concession sales and balances.
Marketing
Run all your marketing and communications centrally to ensure everything is always consistent and on brand, or let each location run its own. You can also choose to offer group-wide promotions or target your marketing at a local level.
Want to find out more about Kitomba's features?
Business intelligence
Understanding your business is a key element of business success. Kitomba allows you to look closely at your business, including every location and even individual staff, so you know exactly where you stand and where to focus your efforts.
Reporting
Keep track of how your business is performing from anywhere at any time. Reports in Kitomba 1 allow you to access all the information you need from any device, plus view performance at a business, location or individual staff member level. Kitomba’s Business Summary Report delivers all the key information you need to understand and manage your business.
Scoreboard
The Kitomba 1 Scoreboard gives you a dynamic, visual presentation of your daily numbers for each of your locations. Using any device, you can view a snapshot of your expected and real-time sales, appointments, average spend and rebooking rate by team member, location or overall business.
Benchmark
Unique to Kitomba, Benchmark offers an overview of how your business compares to others in your industry and how your sites compare to one another. It shows real-time information presented in a range of customisable reports and graphs, so you can identify your strengths and competitive advantage as well as the areas you can improve further.
Targets
Kitomba Targets keeps your staff motivated and focused on results. Use Targets to set goals, incentivise and measure your team’s performance. Staff can view their personal targets and progress in real-time on any device and managers can easily set and check in on performance at any time.
"Goals and targets are a part of all our lives. A focus on goals is one of the key ingredients in the success of Oscar Oscar. We value the inclusion of Kitomba Targets and the ability for our stylists to view their performance. The visual way the targets vs performance are shown makes it easy for everyone to understand."
- Oscar Oscar
Successful salons, spas and clinics with multiple locations use Kitomba
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