KITOMBA PAY

Why choose Kitomba Pay?

With Kitomba Pay, you can:

• Improve your salon's cash flow by getting paid faster, with funds automatically paid into your account the next business day.
• Save money with our competitive rates and accept all major debit and credit cards online.
• Have peace of mind as every transaction is protected with PCI DSS Compliance and security against fraud, plus the 3DS 2.0 authentication protocol adds an extra layer of security.
• Have complete transparency over transactions with your own Kitomba Pay merchant portal.
• Receive unlimited free support from our exceptional team available six days a week with emergency support available on Sundays.

Kitomba Pay rates

Free, unbeatable support

Kitomba Pay FAQs

What is Kitomba Pay?

Kitomba Pay is an online payment solution for salons, spas and clinics that integrates seamlessly with Kitomba Salon and Spa Software. Kitomba Pay is designed to help you streamline the payment process for you and your team and help you to provide exceptional client experience.

Phase 1 of Kitomba Pay includes Online Payments for Online Booking deposits and Online Voucher Sales, with more functionality available in the future.

Which payment methods are accepted?

Kitomba Pay accepts Mastercard, Visa and American Express (AMEX) for Online Payments.

When will payments be made into my bank account?

Kitomba Pay provides next-business-day net settlement for transactions, which means funds will be paid into your nominated bank account the next business day. Net settlement means the transaction fees are subtracted from the funds before they're deposited into your bank account. Funding will not take place on weekends or bank/public holidays when banks are closed. You will see all online transactions in your Kitomba Pay portal in real time.

How do I get started with Kitomba Pay?

Getting started with Kitomba Pay is easy. If you’re already a Kitomba customer, sign up here by filling out the application form

All you will need for your application is:

• A form of I.D, such as driver’s license or passport.
• Proof of trading address.
• Proof of bank account.
• Average transaction size and annual turnover.

Not a Kitomba customer? Book your free demo of Kitomba here.

How long does Kitomba Pay take to set up?

After submitting your application form it will take up to one week to get approved and set up with Kitomba Pay so you can start taking online payments.

Which countries is Kitomba Pay available in?

Kitomba Pay is currently available to all Kitomba customers based in Australia and New Zealand. However, features will differ between countries.

What is the fee for chargebacks and retrievals?

The fee for a chargeback is $25 and a retrieval is $5.

What are chargebacks and retrieval fees?

A chargeback is a return of money to a client (cardholder) of a transaction. The chargeback reverses a money transfer from the client’s bank account, line of credit, or credit card, when a transaction is disputed by the client.

A retrieval fee is charged to the customer (merchant) when an issuing bank makes a retrieval request on behalf of a cardholder.

Who are Kitomba Pay’s payment facilitators and processing partners?

Kitomba Pay payments are facilitated by our payment processing partner Vostro. Vostro in conjunction with licensed acquirer Till Payments securely manage the end-to-end payments process across merchants, banks, card issuers and schemes.

Payment Card Industry (PCI) compliance is led by Vectra to help ensure the security of credit card transactions that are supported by Till. Through these payment partners, Kitomba Pay is fully compliant with all transaction and data regulations across Australia and New Zealand, providing a safe and seamless customer experience.

How do I cancel Kitomba Pay?

Kitomba Pay is an open-term contract. If you wish to cancel Kitomba Pay you can do so at any time by contacting our support team.