KITOMBA PAY
A simple, smart and secure online payment solution for salons, spas and clinics
Streamline your online payment process with Kitomba Pay, our fully integrated payment solution for accepting all leading payment methods for Online Booking Deposits and Online Voucher Sales.
Why choose Kitomba Pay?
With Kitomba Pay, you can:
- Improve your salon's cash flow by getting paid faster, with funds automatically paid into your account the next business day.
- Save money with our competitive rates and accept all major debit and credit cards online.
- Have peace of mind as every transaction is protected with PCI DSS Compliance and security against fraud, plus the 3DS 2.0 authentication protocol adds an extra layer of security.
- Have complete transparency over transactions with your own Kitomba Pay merchant portal.
- Receive unlimited free support from our exceptional team available six days a week with emergency support available on Sundays.
Online Payments
Take deposits for online bookings and sell vouchers online with Kitomba Online Payments.
Online Booking Deposits
Sell vouchers online
"We use deposits to reduce no shows and last minute cancellations. Because we allocate a good amount of time for each appointment, if we have clients not turning up, that is a massive expense to a small business. We want to keep the authenticity behind our brand and be able to keep our salons open. It’s about our clients committing to their appointments with us."
- Candice Whitehead, Lounge and Co.
We created Kitomba Pay to help you save money on your operating costs and increase your profits. When you sign up for Kitomba Pay, you’ll pay one flat rate. Take a look at our competitive rates below.
Kitomba Pay domestic rate | 2.7% (+$0.30 NZD transaction fee for online payments) |
Kitomba Pay international rate | 2.9% (+$0.30 NZD transaction fee for online payments) |
Additional fees apply for chargebacks and retrievals. Please see our FAQ at the bottom of this page for more information.
These rates apply to New Zealand residents only. For Australian rates please click here.
Kitomba Pay benefits
Improve your cash flow
Get better control over your finances
Competitive rates to save
you money
Keep your payments secure
Seamless integration with Kitomba
Protect your revenue
Quick and easy reconciliation
"I’m enjoying the ease of Kitomba Pay. Time is money in our industry, and knowing that it's paid directly into my account means all my reports are accurate, no time is wasted having to transfer funds, and my Xero is up to date. It’s an automated system that lets me focus time and energy elsewhere."
- Sherri-Lee Scholtz, owner of Puravida Beauty.
We're known for our exceptional support. No matter which Kitomba Pay features you choose, you’ll have unlimited free access to our dedicated support team, available to help you six days a week with emergency support on Sundays. You’ll get the same free, unbeatable support whether you call, email or chat with us online and if support requests need to be escalated to our payment processing partners Vostro or Till Payments, we will handle these communications on your behalf.
Want to see if Kitomba Pay is right for you?
Sign up now and see how Kitomba Pay can help you to improve your cash flow, client experience and grow your business.
Already a Kitomba customer? Start your Kitomba Pay application below.
Not a current Kitomba Salon and Spa Software customer?
Kitomba Pay FAQs
What is Kitomba Pay?
Kitomba Pay is an online payment solution for salons, spas and clinics that integrates seamlessly with Kitomba Salon and Spa Software. Kitomba Pay is designed to help you streamline the payment process for you and your team and help you to provide exceptional client experience.
Phase 1 of Kitomba Pay includes Online Payments for Online Booking deposits and Online Voucher Sales, with more functionality available in the future.
Which payment methods are accepted?
Kitomba Pay accepts Mastercard, Visa and American Express (AMEX) for Online Payments.
When will payments be made into my bank account?
Kitomba Pay provides next-business-day net settlement for transactions, which means funds will be paid into your nominated bank account the next business day. Net settlement means the transaction fees are subtracted from the funds before they're deposited into your bank account. Funding will not take place on weekends or bank/public holidays when banks are closed. You will see all online transactions in your Kitomba Pay portal in real time.
How do I get started with Kitomba Pay?
Getting started with Kitomba Pay is easy. If you’re already a Kitomba customer, sign up here by filling out the application form
All you will need for your application is:
- A form of I.D, such as driver’s license or passport.
- Proof of trading address.
- Proof of bank account.
- Average transaction size and annual turnover.
Not a Kitomba customer? Book your free demo of Kitomba here.
How long does Kitomba Pay take to set up?
After submitting your application form it will take up to one week to get approved and set up with Kitomba Pay so you can start taking online payments.
Which countries is Kitomba Pay available in?
Kitomba Pay is currently available to all Kitomba customers based in Australia and New Zealand. However, features will differ between countries.
What is the fee for chargebacks and retrievals?
The fee for a chargeback is $25 and a retrieval is $5.
What are chargebacks and retrieval fees?
A chargeback is a return of money to a client (cardholder) of a transaction. The chargeback reverses a money transfer from the client’s bank account, line of credit, or credit card, when a transaction is disputed by the client.
A retrieval fee is charged to the customer (merchant) when an issuing bank makes a retrieval request on behalf of a cardholder.
Who are Kitomba Pay’s payment facilitators and processing partners?
Kitomba Pay payments are facilitated by our payment processing partner Vostro. Vostro in conjunction with licensed acquirer Till Payments securely manage the end-to-end payments process across merchants, banks, card issuers and schemes.
Payment Card Industry (PCI) compliance is led by Vectra to help ensure the security of credit card transactions that are supported by Till. Through these payment partners, Kitomba Pay is fully compliant with all transaction and data regulations across Australia and New Zealand, providing a safe and seamless customer experience.
How do I cancel Kitomba Pay?
Kitomba Pay is an open-term contract. If you wish to cancel Kitomba Pay you can do so at any time by contacting our support team.
Take your client experience to the next level
Kitomba Pay is designed to help you streamline your payment experience for your clients, making the booking and payment process as fast and simple as possible. Here are some ways you can create the ultimate client experience with Kitomba.
5 reasons why your salon needs online booking
Online booking is becoming an expectation for clients and the norm for businesses. Here are five reasons why you need online booking for your salon, spa or clinic.
How to create the best online booking client experience
Wondering how to create a fantastic online booking experience for your clients? Learn how to do it using these six simple steps for online booking success.
4 great reasons to take deposits for online bookings
Are you wondering if you should take deposits for appointments made at your salon? Learn more about why it’s important for your business.
How to start taking deposits for online bookings
Deposits reduce no shows for your salon. If you want to get started with taking deposits for bookings made online using Kitomba, follow this short guide. Here's how.
How to sell more online gift vouchers for your salon, spa or clinic
Make it easy for your clients to purchase the perfect gift by selling online gift vouchers for your hair and beauty business. Learn more about 8 proven ways to start selling vouchers online.
Book your free demo of Kitomba
Book your free, personalised demo to find out how Kitomba Pay can help you to improve your cash flow, client experience and grow your business.