AI salon marketing solution
Maximise your salon’s success with smart salon marketing solutions – effortlessly fill your appointment book and enhance your online presence using artificial intelligence (AI).
Why you’ll love Kitomba’s REACH.ai marketing integration
Work smarter, not harder: Kitomba has partnered with REACH.ai to help automate your salon’s client communications and fill your appointment book by sending personalised text and email messages automatically.
SAVE TIME
Save time spent contacting clients
Time is money in our industry. REACH.ai will help to give you and your staff an average of 14 hours back per week* by automatically and intelligently managing communication with your clients to help keep your appointment book full.
INCREASE REVENUE
Increase your bookings and revenue
Space on your appointment book represents a missed opportunity to earn revenue for your business.
REACH.ai will identify gaps and match up the best-suited clients to fill those appointments, sending them personalised messages to book online.
Sign up to try REACH.ai free for 30 days
Enter your details to sign up and we will be in touch once it’s set up.
GLOWING REVIEWS
Get glowing reviews on Google automatically
Reputation AI helps you enhance your online reputation by asking your return clients for feedback after their appointment.
4-5-star reviews will automatically be published on Google, while 3 stars or less will be handed over to your team to contact the client to resolve.
CUSTOMISE BRANDING
Personalised to match your brand
REACH.ai will use AI to generate perfect email campaigns, assisting with copywriting and imagery, while giving you full control to edit and customise your branding with images and your logo.
STAY IN CONTROL
You’ll remain in complete control
REACH.ai acts like a digital receptionist for your business.
You’ll maintain full control over your appointment book by approving all bookings, and you’ll have full transparency over campaigns in your REACH.ai dashboard, including details of all messages sent, how many were opened, booked, and the revenue created.
EASY TO USE
Simple and easy to set up
Fill out the application form linked below and our team will prepare your specialised business token to register with REACH.ai. Once complete, REACH.ai will start filling gaps in your appointment book within 24 hours.
No contract or commitment period; you can cancel at any time.
Did you know?
Some salons and spas have achieved an extra $1000 a week using Kitomba’s REACH.AI integration, generating bookings without spending any time reaching out to clients.
Scans your appointment book
Sends messages to clients
View campaign results
AI is constantly scanning your appointment book
REACH.ai continuously scans your appointment book to look for any openings and last-minute cancellations for your bookable staff members. When a gap is identified, REACH.ai will look at your client database to see who is the best fit based on their history.
Identifies the right people and sends personalised messages
Once clients are identified who match the criteria for the time and staff member available (and they don’t already have a future booking), REACH.ai will send them a message informing them about the available appointment with a link to your online booking site.
View the success of your campaigns
You’ll be able to see all the messages that have been sent to your clients at any time, including how many were opened, booked and the revenue gained, using your REACH.ai dashboard.
REACH.ai marketing campaigns
REACH.ai sends a range of messages to intelligently engage with your clients at the right time, including last-minute appointments, rebooking, and nurturing campaigns. Learn more about REACH.ai campaigns below.
REACH.AI FEATURES
Time Recommendation campaign
The Time Recommendation campaign is sent by both email and SMS, and messages clients who are becoming due for an appointment and haven’t booked, or are past due for their appointment based on their 12-month client history.
REACH.AI FEATURES
Rebooking campaign (Prebook)
If a client has recently been in for an appointment but didn’t rebook their next one within 24 hours, REACH.ai will send them a message on your behalf (by email or SMS) with your branding to thank them for coming in and reminding them to book their next appointment, with a link to your Kitomba Online Booking site.
REACH.AI FEATURES
Nurture campaign
The aim of the Nurture email campaign is to improve your client retention and turn your clients into regulars by inviting them to book more frequently.
Reputation AI: Increase loyalty and attract new clients
Reputation AI helps you maintain a great reputation online by getting more Google reviews—improving your SEO and attracting new clients, all while meeting Google’s terms of service.
STEP 1
Enable Reputation AI in your dashboard
Reputation AI is included in every REACH.ai package but is an optional feature. You can turn on Reputation AI in your REACH.ai dashboard in minutes.
STEP 2
Link your Google Business Profile
You will be invited to add your business name to the Google search map to link your Google Business Profile. You must have ownership of your profile first.
STEP 3
Reputation AI will automatically email your loyal clients
Once enabled, Reputation AI will send automated emails to your return clients immediately after their appointments, inviting them to rate your business out of 5 stars and leave feedback.
STEP 4
Negative feedback is flagged with your team
If the client’s rating is 1-3 stars, you’ll receive an email to let you know, giving you the opportunity to get in touch with them quickly to try and rectify the situation before they publish a negative review online.
The client will be asked if they would like to contact you privately to address their concerns or leave a public review.
STEP 5
Positive reviews will be invited to publish on Google
If the rating is 4-5 stars, you will also receive a notification so you can say thanks, and the client will be invited to leave their glowing review on Google.
REACH.ai packages and pricing
Find your perfect package and start your free 30-day trial today.
Core package
Essentials package
Enterprise package
Free trial
Tier 1 REACH.ai Core Package
- Email only.
- Appointment AI: fill last-minute appts, rebooking and lead nurture campaigns.
- Customisable emails.
- Reputation AI Google reviews.
$260 per month
Tier 2 REACH.ai Essentials Package
- Email and SMS/text messages.
- Appointment AI: fill last-minute appts, rebooking and lead nurture campaigns.
- Customisable emails.
- Reputation AI Google reviews
Coming soon
$430 per month
Tier 3 REACH.ai 50+ Enterprise Package
- Suited for enterprises.
- Email and SMS/text messages.
- Appointment AI: fill last-minute appts, rebooking and lead nurture campaigns.
- Customisable emails.
- Reputation AI Google reviews.
Pricing by request.
Start your free 30-day trial
Start your free trial of REACH.ai. Cancel anytime with no contracts or commitment periods.
Start your free trial
Fill your appointment book automatically and improve your online reputation by harnessing the power of artificial intelligence (AI).
Cancel anytime with no contracts or commitment periods.
REACH.ai FAQs
How do I get started?
All you need to do is sign up for a REACH.ai account here and our team will be in touch to help you get set up within 3-5 business days. You must be a Kitomba Diamond customer with Online Booking to use this integration. Sign up here.
How can I get the most from my 30-day free trial?
REACH.ai works well for salons, spas and clinics that meet the following criteria. To ensure you get the best from your REACH.ai trial, we recommend you take these steps first:
- Check your client statistics report in Kitomba to ensure the majority of your clients accept promotions, not just appointment reminders, and to ensure you have client email addresses to market to.
- Check you have ownership of your Google Business Profile(if you’d like to also try the automatic Google review feature, Reputation AI).
- Once you’ve checked the items above and would like to proceed with your free 30-day trial of REACH.ai, sign up here.
Have questions? Book a demo with REACH.ai here.
Who can use this integration?
If you’re on our Diamond package with Online Booking you can get started straight away by signing up for your free 30-day trial here.
If you don’t like it, you can cancel at any time through your REACH.ai account. There are no fixed contracts or commitment periods. If you’re a Diamond customer but you’re not set up for Online Booking, view our step-by-step guide to learn how. If you’re not a Diamond customer and you’d like to try REACH.ai you can do so by upgrading to Diamond free for 30 days here.
Can I customise the messages sent through REACH.ai?
When does billing for REACH.ai begin?
How do I cancel REACH.ai?
Can I book a free demo of REACH.ai?
Yes, you can book a demo with REACH.ai here. For customer support queries, email support@getreach.ai, and for sales-related questions email sales@getreach.ai.
How will reviews be displayed in my REACH.ai dashboard?
Your existing Google reviews will be pulled into your dashboard so you have a single place with all your reviews. The ‘respond’ button will take you to your Google Business Profile review account so you can respond to reviews publicly.
Where are the reviews published?
Reputation AI invites clients to publish positive reviews on Google. However, this feature will soon be available for Facebook reviews, too.
Why does Reputation AI only send to returning clients?
Will Reputation AI prevent all negative reviews from being posted publicly?
However, Reputation AI provides the opportunity for you to address negative feedback before it’s published by asking the client if they’d like to get in touch with you to address their concerns privately or leave a public review.
If you receive a negative review online, we recommend addressing the review as quickly as possible and getting in touch with the client directly.