fbpx

AI salon marketing solution

Maximise your salon’s success with smart salon marketing solutions – effortlessly fill your appointment book and enhance your online presence using artificial intelligence (AI).

Kitomba appointment book on a computer

Why you’ll love Kitomba’s REACH.ai marketing integration

Work smarter, not harder: Kitomba has partnered with REACH.ai to help automate your salon’s client communications and fill your appointment book by sending personalised text and email messages automatically.

hair stylists
SAVE TIME

Save time spent contacting clients

Time is money in our industry. REACH.ai will help to give you and your staff an average of 14 hours back per week* by automatically and intelligently managing communication with your clients to help keep your appointment book full.

INCREASE REVENUE

Increase your bookings and revenue

Space on your appointment book represents a missed opportunity to earn revenue for your business.

REACH.ai will identify gaps and match up the best-suited clients to fill those appointments, sending them personalised messages to book online.

Laptop displaying booking calendar

Sign up to try REACH.ai free for 30 days

Enter your details to sign up and we will be in touch once it’s set up.

La sorella stylist doing hair
GLOWING REVIEWS

Get glowing reviews on Google automatically

Reputation AI helps you enhance your online reputation by asking your return clients for feedback after their appointment.

4-5-star reviews will automatically be published on Google, while 3 stars or less will be handed over to your team to contact the client to resolve.

CUSTOMISE BRANDING

Personalised to match your brand

REACH.ai will use AI to generate perfect email campaigns, assisting with copywriting and imagery, while giving you full control to edit and customise your branding with images and your logo.

Kitombaʼs xero intergration
La sorella stylist doing hair
STAY IN CONTROL

You’ll remain in complete control

REACH.ai acts like a digital receptionist for your business.

You’ll maintain full control over your appointment book by approving all bookings, and you’ll have full transparency over campaigns in your REACH.ai dashboard, including details of all messages sent, how many were opened, booked, and the revenue created.

EASY TO USE

Simple and easy to set up

Fill out the application form linked below and our team will prepare your specialised business token to register with REACH.ai. Once complete, REACH.ai will start filling gaps in your appointment book within 24 hours.

No contract or commitment period; you can cancel at any time.

Kitombaʼs xero intergration

Did you know?

Some salons and spas have achieved an extra $1000 a week using Kitomba’s REACH.AI integration, generating bookings without spending any time reaching out to clients.

Shopfront icon

Scans your appointment book

speech bubble icon

Sends messages to clients

magnifying glass icon

View campaign results

La sorella hair salon collage

AI is constantly scanning your appointment book

REACH.ai continuously scans your appointment book to look for any openings and last-minute cancellations for your bookable staff members. When a gap is identified, REACH.ai will look at your client database to see who is the best fit based on their history.

kitomba appointment book on phone

Identifies the right people and sends personalised messages

Once clients are identified who match the criteria for the time and staff member available (and they don’t already have a future booking), REACH.ai will send them a message informing them about the available appointment with a link to your online booking site.

Oscar oscar salons looking at targets on ipad

View the success of your campaigns

You’ll be able to see all the messages that have been sent to your clients at any time, including how many were opened, booked and the revenue gained, using your REACH.ai dashboard.

REACH.ai marketing campaigns

REACH.ai sends a range of messages to intelligently engage with your clients at the right time, including last-minute appointments, rebooking, and nurturing campaigns. Learn more about REACH.ai campaigns below.

REACH.AI FEATURES

Time Recommendation campaign

The Time Recommendation campaign is sent by both email and SMS, and messages clients who are becoming due for an appointment and haven’t booked, or are past due for their appointment based on their 12-month client history.

La sorella stylist doing hair
Salon front counter
REACH.AI FEATURES

Rebooking campaign (Prebook)

If a client has recently been in for an appointment but didn’t rebook their next one within 24 hours, REACH.ai will send them a message on your behalf (by email or SMS) with your branding to thank them for coming in and reminding them to book their next appointment, with a link to your Kitomba Online Booking site.

REACH.AI FEATURES

Nurture campaign

The aim of the Nurture email campaign is to improve your client retention and turn your clients into regulars by inviting them to book more frequently.

Using the Kitomba app on phone

Reputation AI: Increase loyalty and attract new clients

Reputation AI helps you maintain a great reputation online by getting more Google reviews—improving your SEO and attracting new clients, all while meeting Google’s terms of service.

hair stylists
STEP 1

Enable Reputation AI in your dashboard

Reputation AI is included in every REACH.ai package but is an optional feature. You can turn on Reputation AI in your REACH.ai dashboard in minutes.

STEP 2

Link your Google Business Profile

You will be invited to add your business name to the Google search map to link your Google Business Profile. You must have ownership of your profile first.

Kitombaʼs xero intergration
La sorella stylist doing hair
STEP 3

Reputation AI will automatically email your loyal clients

Once enabled, Reputation AI will send automated emails to your return clients immediately after their appointments, inviting them to rate your business out of 5 stars and leave feedback.

STEP 4

Negative feedback is flagged with your team

If the client’s rating is 1-3 stars, you’ll receive an email to let you know, giving you the opportunity to get in touch with them quickly to try and rectify the situation before they publish a negative review online.

The client will be asked if they would like to contact you privately to address their concerns or leave a public review.

Kitombaʼs xero intergration
La sorella stylist doing hair
STEP 5

Positive reviews will be invited to publish on Google

If the rating is 4-5 stars, you will also receive a notification so you can say thanks, and the client will be invited to leave their glowing review on Google.

REACH.ai packages and pricing

Find your perfect package and start your free 30-day trial today.
email icon

Core package

Mobile phone and laptop icon

Essentials package

books icon

Enterprise package

headphones icon

Free trial

Kitomba software

Tier 1 REACH.ai Core Package

  • Email only.
  • Appointment AI: fill last-minute appts, rebooking and lead nurture campaigns.
  • Customisable emails.
  • Reputation AI Google reviews.

$260 per month

Tier 2 REACH.ai Essentials Package

  • Email and SMS/text messages.
  • Appointment AI: fill last-minute appts, rebooking and lead nurture campaigns.
  • Customisable emails.
  • Reputation AI Google reviews

Coming soon
$430 per month

Salon email marketing

Tier 3 REACH.ai 50+ Enterprise Package

  • Suited for enterprises.
  • Email and SMS/text messages.
  • Appointment AI: fill last-minute appts, rebooking and lead nurture campaigns.
  • Customisable emails.
  • Reputation AI Google reviews.

Pricing by request.

Start your free 30-day trial

Start your free trial of REACH.ai. Cancel anytime with no contracts or commitment periods.

Start your free trial

Fill your appointment book automatically and improve your online reputation by harnessing the power of artificial intelligence (AI).

Cancel anytime with no contracts or commitment periods.

oscar oscar laura hunter salon partner on reception

REACH.ai FAQs

How do I get started?

All you need to do is sign up for a REACH.ai account here and our team will be in touch to help you get set up within 3-5 business days. You must be a Kitomba Diamond customer with Online Booking to use this integration. Sign up here.

How can I get the most from my 30-day free trial?

REACH.ai works well for salons, spas and clinics that meet the following criteria. To ensure you get the best from your REACH.ai trial, we recommend you take these steps first:

  • Check your client statistics report in Kitomba to ensure the majority of your clients accept promotions, not just appointment reminders, and to ensure you have client email addresses to market to.
  • Check you have ownership of your Google Business Profile(if you’d like to also try the automatic Google review feature, Reputation AI).
  • Once you’ve checked the items above and would like to proceed with your free 30-day trial of REACH.ai, sign up here.

Have questions? Book a demo with REACH.ai here.

Who can use this integration?

If you’re on our Diamond package with Online Booking you can get started straight away by signing up for your free 30-day trial here.

If you don’t like it, you can cancel at any time through your REACH.ai account. There are no fixed contracts or commitment periods. If you’re a Diamond customer but you’re not set up for Online Booking, view our step-by-step guide to learn how. If you’re not a Diamond customer and you’d like to try REACH.ai you can do so by upgrading to Diamond free for 30 days here.

Can I customise the messages sent through REACH.ai?
REACH.ai email and SMS messages are automatically customised with your branding which you upload during the onboarding process. However, changes cannot be made to the message copy. This is because REACH.ai has tested thousands of versions of copy to see which generates the best results, and this is what is used for communications.
When does billing for REACH.ai begin?
Billing is monthly, and REACH.ai will prorate the first month of billing immediately after your 30-day free trial. If you do not want to continue with REACH.ai, ensure you end your subscription with plenty of time before the end of your trial or the calendar month. This will ensure you aren’t charged for the next month as there are no refunds.
How do I cancel REACH.ai?
To cancel your REACH.ai trial/subscription visit your REACH.ai dashboard. Login to your account, visit the ‘Business Settings Page’, and select the “Cancel Subscription” button at the bottom of the page. You will be prompted to follow the steps to cancel your account. The communications will stop sending instantly, and so will your subscription. You can reactivate your account easily if you choose to.
Can I book a free demo of REACH.ai?

Yes, you can book a demo with REACH.ai here. For customer support queries, email support@getreach.ai, and for sales-related questions email sales@getreach.ai.

How will reviews be displayed in my REACH.ai dashboard?
In your Reputation AI dashboard you’ll see what review requests have been sent, to who, and when they saw the requests and left a review. You will see the star rating and the comments provided.

Your existing Google reviews will be pulled into your dashboard so you have a single place with all your reviews. The ‘respond’ button will take you to your Google Business Profile review account so you can respond to reviews publicly.

Where are the reviews published?

Reputation AI invites clients to publish positive reviews on Google. However, this feature will soon be available for Facebook reviews, too.

Why does Reputation AI only send to returning clients?
Review requests will only be sent to your return clients automatically because your returning clients are more likely to provide positive reviews than first-time or irregular clients.
Will Reputation AI prevent all negative reviews from being posted publicly?
Reputation AI cannot prevent clients from publishing negative reviews about your business on Google because this goes against Google’s terms of service and can result in your Google Business Profile being penalised.

However, Reputation AI provides the opportunity for you to address negative feedback before it’s published by asking the client if they’d like to get in touch with you to address their concerns privately or leave a public review.

If you receive a negative review online, we recommend addressing the review as quickly as possible and getting in touch with the client directly.

Is there a generic link for Reputation AI that I can use for all my reviews?
Not currently, but this feature may be available in the future.
Are Reputation AI review messages sent by both SMS and email?
No, Reputation AI review invitations are currently sent by email only.