Client management
Manage your clients with ease
Client management is easy with Kitomba. Features such as client cards, waitlist, digital forms, appointment management and much more are designed to make client management simple so you can focus on doing what you love.
Client experience
Deliver exceptional client experiences consistently
Elevate your client experience with powerful features to make your life easier.
From easy-to-use online booking, to recording your client’s favourite drink, Kitomba helps you create personalised and memorable experiences.
Loyalty and rewards
Turn your clients into raving fans
Create a loyalty program that keeps your clients coming back time and time again.
Easily reward clients for their loyalty, providing the ability to check their loyalty balances online, and thank them for referring their friends and family to you.
Marketing tools
Attract and retain clients with ease
Our comprehensive suite of powerful marketing tools has everything you need to automate, streamline, and maximise your marketing efforts, ensuring a steady flow of clients and a thriving business.
24/7 online booking
Digital consultation forms
Sell vouchers online
It’s effortless for clients to book online
Clients increasingly prefer to book online, so ensure you don’t miss out on business.
Kitomba Online Booking makes it easy for clients to book 24/7, and you’ll remain in full control of your appointment book.
Easily send and store digital forms
Go paperless and save time using customisable digital forms. Forms can be completed on any device and they’ll be automatically saved to the client card ensuring easy access to the information whenever you need it.
Over 300 trees are saved by using Kitomba’s digital forms each year!
Increase revenue by selling vouchers online
“One of the best features of Kitomba’s online booking is that clients can upload photos directly when they book their appointment. This helps us ensure that they’re booked in correctly, matching their inspiration. Clients love knowing that their photos have been seen and that we’ve got their back if something isn’t quite right with their booking. It’s a feature that our clients truly appreciate.”
Loz Main
The Rumours Are True
“One of the best features of Kitomba’s online booking is that clients can upload photos directly when they book their appointment. This helps us ensure that they’re booked in correctly, matching their inspiration. Clients love knowing that their photos have been seen and that we’ve got their back if something isn’t quite right with their booking. It’s a feature that our clients truly appreciate.”
Loz Main
The Rumours Are True
“Kitomba Online Booking is great because it allows us to capture appointments when we’re closed. So this morning, we logged on and five appointments are waiting that people have booked over the last couple of days while we’ve been closed.”
Jenna Salzmann
Reds Hair
Client cards
Personalise your interactions with ease
Kitomba’s Client Card helps you organise the client information you need to deliver high-quality, personalised services. You can add colour notes, add photos, write down your client’s favourite beverages and more.
Waitlist
Seamless waitlist management
Easily add clients to your waitlist and drag and drop them onto your appointment book to fill cancellations and gaps.
This makes managing clients and filling your appointment book simple.
Build client loyalty
Reward your clients for their loyalty
Easily create and customise your own loyalty program. Select clients, set earning rates, record points and redeem rewards. This way you can let clients know how many points they have and thank them for their loyalty.
“Client experience is so important to us, and we need to make sure we capture information to help our customers feel special every time they visit – things like what our clients like to drink and when their birthday is so we can treat them to a little cupcake around their birthday. This is where using Kitomba is so important to us, as we need to be capturing so much information because you’re not going to remember it all.”
Barney Martin
Barny Martin Hair
“Client experience is so important to us, and we need to make sure we capture information to help our customers feel special every time they visit – things like what our clients like to drink and when their birthday is so we can treat them to a little cupcake around their birthday. This is where using Kitomba is so important to us, as we need to be capturing so much information because you’re not going to remember it all.”
Barney Martin
Barny Martin Hair
“”I’m big on retail, but not because I want to make a whole lot of money. I want my team to sell retail because I want to know that our clients are being serviced and getting a 10 out of 10 experience, and that includes having the tools and the equipment they need when they go home. Kitomba makes it super easy for our staff to recommend and sell retail.”
Michelle Marsh
Surreal Hair
Automate your marketing
Save time with automated marketing
Automate your marketing with our Everyday Marketing tool to save time, retain your clients, reduce no-shows and keep your appointment book full.
You can automate both text and email marketing messages to stay in touch with your clients and keep them coming back.
Send marketing campaigns
Boost revenue with campaign marketing
Send one-off text and email marketing campaigns to quickly fill your appointment book and boost your revenue using Kitomba’s Campaign Marketing feature.
Sending email and text campaigns is great for when you want to promote a new product, service and more.
AI-powered marketing
Leverage the power of artificial intelligence
Work smarter, not harder by letting AI do all the heavy lifting with your client communications to help you keep your appointment book full.
Our integration with REACH.ai works to fill gaps and last-minute cancellations in your appointment book automatically.
“I use Kitomba’s automated marketing tools to help me run my salons more efficiently and effectively. I love that I can set up targeted marketing campaigns to go out automatically, so I can generate bookings while I sleep!”
Laura Smyth
Lush Skin and Body
“I use Kitomba’s automated marketing tools to help me run my salons more efficiently and effectively. I love that I can set up targeted marketing campaigns to go out automatically, so I can generate bookings while I sleep!”
Laura Smyth
Lush Skin and Body
“With Kitomba, the feature that helps us provide a great customer experience is the everyday texts and emails we can use with Kitomba Everyday Marketing campaigns. All of our clients expect a reminder text or email now, the everyday marketing set-and-forget communications of Kitomba is brilliant.”
Janine Simons
MANE Salon
Perfect packages
Offer packages and concessions
Bundle complementary services and products for your clients together and let them prepay for a number of services in advance.
Create and customise concessions to suit your business and Kitomba will record the redemptions. This creates a great experience for clients and saves you time.
Rebooking prompt
Never miss an opportunity to rebook a client
Lock in future revenue and increase your rebooking rate by activating a rebooking reminder for your team after a sale.
With useful information about the client displayed, such as any future bookings and their average visit rate, you can ensure your team doesn’t miss an opportunity to secure future business and keep your clients coming back.
Simplified payments
Simplify your payments with Kitomba Pay
Streamline your online payment process with Kitomba Pay, our fully integrated payment solution for taking deposits online and selling vouchers.
You’ll benefit from competitive rates, next-day funding, streamlined checkouts and great support.
Simplified payments
Simplify your payments with Kitomba Pay
Streamline your online payment process with Kitomba Pay, our fully integrated payment solution for taking deposits online and selling vouchers.
You’ll benefit from competitive rates, next-day funding, streamlined checkouts and great support.
Want to see Kitomba in action?
Kitomba has been helping top-rated salon, spas and clinics achieve success for over 20 years. See how Kitomba can help you, too.
More features we think you’ll love
Marketing tools
Reporting and analytics
Targets and incentives
Team management
Stock and inventory
Free eBook: 100 ways to grow your salon
Ready to grow? In this eBook you’ll get 100 actionable ways to grow your salon, spa or clinic across the core areas of your business.
Frequently Asked Questions
Have a question about how software can enhance your client experience? Find your answer below or contact us.
How much does salon software cost?
At Kitomba, we don’t take a ‘one size fits all’ approach because your business is unique. The price of Kitomba depends on what package you choose, the features you need, and the number of staff you have. When you book a free demo we can provide you with a quote tailored to your business’s unique needs.
View Kitomba’s packages here.
What kind of messaging does Kitomba provide salon owners?
Kitomba provides comprehensive messaging services to help you stay connected with your clients, from automated appointment reminders to bulk marketing campaign messages.
With Everyday Marketing, you can effortlessly set up text message and email messages to automatically send at designated times. Send appointment reminders, welcome new clients, express gratitude for referrals, follow up with long-absent clients, send rebooking reminders, check on client satisfaction after treatments, and celebrate special occasions like birthdays.
Your clients can respond to your text message and email messages to confirm, cancel or change their appointments with ease.
With Campaign Marketing, you can send one-off text and email marketing campaigns to drive bookings and communicate with your clients at scale. For email marketing, you can use our marketing tool Kmail, or our Mailchimp integration.
Download our free eBook, 40+ text templates for salons or spas, to get access to over 40 customisable templates that encourage clients to take action.
How do you create a great client experience in a hair salon?
The perfect client experience starts when the client books an appointment with you. Whether a client is making an appointment in person, over the phone, or online through your salon booking system, it’s important that booking an appointment at your salon, spa or clinic is as simple and convenient as possible.
Learn more about how to provide a great client experience.