We respect your time and our own, therefore we have the following policies:
On time, or a little early for your scheduled appointment is ideal. We do understand this isn’t always possible. If you are running late, please give us a heads up and call or message ahead.
If you are running late by 10 mins or more, we may have to reschedule your appointment. This is to ensure we have sufficient time to deliver the service and experience you deserve.
Cancellation and No-Show Policy
We understand, sometimes the unexpected happens and you cannot make an appointment. We would appreciate 24 hours-notice, if possible. This gives our Groom Room team plenty of time to fill the now vacant appointment.
Please do not be offended, if you repeatedly miss appointments without giving us notice, we will have no choice but to inform you that we can no longer accept your online bookings. We will of course accept a walk-in appointment with you, if we have an available opening.
Cheers from the Groom Room team