When we called Studio 31 to chat about our Forms feature, a cheerful voice answered the phone with “It’s a great day at Studio 31, you’re speaking with Kaaren”. It was immediately clear that Studio 31 puts a lot of care and love into their client experience. Continue reading…
We recently stopped by for a cuppa at Auckland’s Dry & Tea – part blow dry bar, part tea house – which serves more than 16 different types of tea alongside its extensive list of hair and beauty services.
We sat down with Tane Tamoana, Creative Lead of Dry & Tea Australia and New Zealand, and spoke about what has made the business model so successful.
Watch Dry & Tea’s story in this short video, and read on for the full interview.
If you want to get started with taking deposits for bookings made online for your salon, spa or clinic, we’ve got some tips to make it easy!
This short guide covers how to choose your deposit value, decide on your cancellation policy, and set up deposits using Kitomba Salon and Spa Software.
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In many salons today, the skill of putting hair-up is optional, and not an essential part of being a hairdresser. Continue reading…
If you have more money coming in than going out – you’re making money. It sounds easy right? But how do you know exactly how much money you’ll need to meet all of your expenses, and when exactly you’ll start making a profit?
Client no-shows cause inconvenience, stress and lost revenue. They’re an issue for many salons, spas and clinics and can stand in the way of your success.
So what can you do to prevent no-shows in your business?
Here are 11 things you can start doing today to reduce no-shows and keep your appointment book full.
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Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your business if it’s not correctly managed. If you’re wondering how to successfully manage your stock, here are six key steps to follow for perfect stock management.
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One of the worst fates that can befall your salon, spa or clinic is to become a commodity – being just another hair and beauty business that’s no different from those down the road. It’s important to have a point of difference in your business. Be a voice, not an echo.
Meetings are the best way to communicate with your entire team at once. They get everyone together, engage them and provide you with the opportunity to motivate them to do their best work, and to get them all on the same page.
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The client rebooking rate of a salon, spa or clinic is an important metric for business performance because rebooking is a way of securing future revenue by maximising the potential of your client base.
But what’s the industry average for rebooking in New Zealand and Australia, and how can you improve it in your own business?
We analysed data from the hair and beauty industry to find out.
