Running a business is hard work – especially if you’re a salon, spa or clinic owner who works in your business as well as on your business. It’s only natural to reach a point where you’re asking yourself “where to from here?” and wondering what you should do next in order to take your business to the next level and maximise your potential (and profits).
The average revisit period for hair and beauty in both New Zealand and Australia has remained stable over the past few years, but increased considerably due to lockdown restrictions in Q2 2020.
We looked into the data to find out what the average revisit periods are for the hair and beauty industries in both New Zealand and Australia, and have provided tips for reducing your own revisit period to help increase your revenue.
Search Engine Optimisation (SEO) is a process that allows search engines, like Google and Bing, to find, read and understand your website and know when to show it to a user that’s looking for businesses similar to yours.
For example, if you provide haircuts in Melbourne, when someone searches for “Haircut Melbourne” in Google, you want your website to feature in the list of results the searcher is shown.
You can now customise your deposit settings for individual packages and services.
This means that while most online bookings will still use your default deposit setting, you have the ability to change the deposit settings for individual services and packages to suit your needs:
It’s tempting to put all your efforts into getting new clients to walk through the door of your salon, spa or clinic, but ask yourself this: are you maximising the potential of the clients already walking in?
Acquiring new clients is considerably more expensive than keeping the clients you already have, so it’s in your best interests as a hair and beauty business owner to keep your client base happy, loyal, and visiting more frequently.
A cancelled appointment can mean lost revenue if you don’t have enough time to fill it, so we’ve added an extra option to the appointment cancellation times in Kitomba 1. You can now choose to allow clients to cancel either 24 or 48 hours before their appointment, or not allow cancellations at all. Continue reading…
Good news! Our latest report lets you see any time your staff or rooms have been double booked, so you can easily make necessary changes ahead of time.
The report gives you the option to navigate directly to the conflicting appointments, allowing you to quickly make the changes required. Continue reading…
Are you finding it difficult to get clients through your door? Email marketing could be the answer you’re looking for.
In today’s competitive salon and spa market, you have to find ways to “cut through the noise” as consumers are bombarded everyday with tonnes of messages.
Key performance indicators (KPIs) are important for any type of business, but they’re what enables the hair and beauty industry to truly thrive.
Without clear goals, targets and indicators of business performance, it’s difficult to know where your business stands, and how to achieve the growth and profitability you desire.
Does your salon, spa or clinic have the wow-factor?
Client experience is important for the hair and beauty industry for many reasons. It has the potential to set your business apart from your competitors, keep your clients coming back, enhance your reputation and make you more successful.
