Appointment cancellation period changes

New: Appointment cancellation period changes

11 Mar 2021 by Kitomba

A cancelled appointment can mean lost revenue if you don’t have enough time to fill it, so we’ve added an extra option to the appointment cancellation times in Kitomba 1. You can now choose to allow clients to cancel either 24 or 48 hours before their appointment, or not allow cancellations at all.

This change to Online Booking settings was originally submitted as a feature request by a Kitomba customer. We noticed that many other customers thought this change would be helpful for their businesses too, so we’re really happy to be able to provide this extra option to everyone.

How it works: 

  1. In Kitomba 1, go to Online Booking settings.
  2. Under Booking settings, you’ll now be able to choose from the following options: 24 hours before; 48 hours before; Don’t allow cancellations or rescheduling.
  3. Save your changes at the bottom of the page.

cancellation period changes


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  1. Hi with this new update do we have the option to not refund the deposit?
    And keep for their next booking? Or the deposit will always go back thanks

    • Thanks for your question!
      If you choose to require deposits, your clients won’t be able to cancel or reschedule their appointments via Online Booking. This can only be done by a staff member in Kitomba or Kitomba 1.
      If a staff member reschedules (moves) the appointment, the deposit will stay attached to it. If a staff member cancels the appointment, they will receive a prompt asking if they want to refund the deposit or not.
      Deposits will never “go back” automatically to the client, whether you refund them or not would be your decision based on what your cancellation policy terms are.
      You can also set up your cancellation policy in your Online Booking settings so that your clients are aware of your policy and what will happen to their deposit if they cancel their appointment.
      Hope that answers your question!

  2. Can you please allow clients to move their own bookings if they have paid a deposit? The majority of our time on reception is dealing with people moving/cancelling. It would be great to give our clients more control over their bookings even if they have paid deposits.

    We loved that our clients could do this prior to collecting deposits. But since we have started taking deposits it’s so time consuming on the front desk.


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