Diana Beaufort of Reds Hairdressing says that the time for strong leadership is now, “Your team need to know that you have their backs, both emotionally and financially. You need to have a business continuity and risk management plan so you can focus on what you can control.” In New Zealand, the lockdown period started March 26th for a minimum of 4 weeks, so we still don’t know when everything will be back to normal, Diana feels it’s important to be honest and realistic when communicating with your team and your clients at this time. Continue reading…

Kitomba 1 is packed full of key features that can help you manage your business from anywhere, on any device.

Keep reading to see our range of Kitomba 1 features, learn how to use a few key tools, and find out how you can make the most of them during the COVID-19 crisis. Continue reading…

Online Booking is such a powerful tool for any salon, spa or clinic, and although we’re all being affected in different ways by the COVID-19 pandemic, there are a number of ways it can benefit your business at this time.  Continue reading…

It was incredibly exciting to celebrate The Industry Awards for the tenth time in 2019 and we were so proud to work alongside HITO and NZARH to bring such an amazing event to the industry! We were in awe as we watched so many of our talented customers walk across the stage at The Industry Awards after being announced as winners and we have to say they’re all pretty incredible! So we thought we’d sit down with them and learn more about what has made them so successful and share our learnings with the rest of our amazing customers!

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A comprehensive client consultation helps you to understand your client’s goals and expectations and gives them more insight as to what they can expect from this and future appointments.

Formalising your consultation process using forms can help you and your clients to get even more out of this important part of a client visit, because it enables you and your team to provide a consistent client experience, while documenting your client’s needs.
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The Australian Consumer Law (ACL) has been amended for gift cards and vouchers sold nationally on or after 1 November 2019, to ensure consumers have access to the full value of their gift card over a reasonable period of time.

To help you transition through the changes easily, we’ve put together some information about the key things you should be aware of if your business is based in Australia. Continue reading…

“I just don’t have the time” is one sentence that really grinds my gears! Depending on who I am talking to, I feel I simply must remind them that Richard Branson, Beyoncé and the Queen of England all have the same amount of hours and minutes in their days. Continue reading…