The holiday season is here, and so we wanted to let you know our support hours during the 2025-2026 holiday period:
2025/2026 holiday support hours
Mon 22 December – Wed 24 December
Our support team will be available during reduced hours (9am – 9pm NZDT)
Thu 25 December – Thu 1 January
Our support team will be available for emergencies only.
Fri 2 January
Our support team will be available during reduced hours (9am – 9pm NZDT).
We will return to our regular hours from Sat 3 January.
Need help?
If you need assistance during the break, please visit our Knowledge Base for step-by-step guides and video walkthroughs, or feel free to email the team and we’ll respond as soon as we can.
Kitomba Pay funding changes
There are some funding changes during the holiday break:
Wed 24 December and Thu 25 December
Transactions on this day will be funded on Mon 29 December.
Wed 31 December
Transactions on this day will be funded on Fri 2 January.
All other days will remain as normal.
Happy holidays!
From our team to yours, we hope you have a wonderful holiday break, and we look forward to working with you in 2026.