Update May 2019: Oxipay is now called Humm in Australia.
We’re excited to announce that we’ve partnered with Oxipay / Humm! If you’re a Kitomba customer in New Zealand or Australia, you have the option to offer Oxipay / Humm. Now your clients can enjoy visiting your salon, spa or clinic today, and pay for the services or products over time.
What is Oxipay / Humm?
Oxipay / Humm is an instalment payment solution which gives your clients the choice to enjoy their service or products now and pay for them over time.
Oxipay / Humm is powered by FlexiGroup, the company who bought you Q Card, Q MasterCard and Farmers Finance Card.
Why offer Oxipay / Humm?
The ability to pay for your service or purchase over time is no longer just a trend, it’s becoming a standard payment option that many consumers expect when they shop at any retailer or service provider.
Instalment payment solutions, like Oxipay / Humm, allow your clients to have their service or products straight away, enjoy the moment and take control of the cost, by spreading it over manageable payments.
Oxipay / Humm has found that offering consumers this kind of flexibility often helps to drive repeat business and increase consumer spend, which is great news for your salon, spa or clinic.
What do you need to know about Oxipay / Humm?
What payments will your clients make?
Oxipay / Humm lets your clients spread the cost of their purchases over four interest-free fortnightly payments with the first instalment paid at the time of purchase.
Are there set-up fees, interest or other charges for your clients?
Oxipay / Humm is interest free and there are no fees to use the service. However, if your client doesn’t make their payment on time, a late payment fee of $10 will apply.
What does it cost a Kitomba salon, spa or clinic to use Oxipay / Humm?
We’ve worked with Oxipay / Humm to ensure that we can provide the best available rate! Please contact Oxipay / Humm for more details.
When do you get paid for the service?
Even though your clients are paying for their purchase in instalments, you’ll receive payment for their purchase, minus the fee from Oxipay / Humm, the next business day.
How to set up Kitomba & Oxipay / Humm
If you choose to sign up to Oxipay / Humm, using it with Kitomba is simple! Here’s how it works:
1. Sign up to Oxipay / Humm
2. Create an ‘Oxipay / Humm’ payment type
Next you’ll need to create an ‘Oxipay / Humm’ payment type in Kitomba. Visit our support guide to learn how to set up a payment type.
3. Leave the Oxipay / Humm website open on your salon, spa or clinic’s computer
This way you’re ready to create an Oxipay / Humm order whenever a client wishes to make their purchase using Oxipay / Humm!
How to create an Oxipay / Humm order
If your client wishes to make their purchase using Oxipay / Humm, it will just take a couple of minutes to get them set up.
1. Ask your client to sign up to Oxipay / Humm
Get your client to sign up to Oxipay / Humm using their smartphone. They’ll need to fill in some details and Oxipay / Humm will immediately let them know if they’ve been approved or not. All approved Oxipay / Humm customers receive a credit limit of $1,000.
2. Finalise the client’s invoice in Kitomba
Add any services and retail products to your client’s invoice as usual. Let them know the total to pay.
3. Create an Oxipay / Humm order
Open Oxipay / Humm in your web browser, click on ‘New order’ and enter the purchase details:
- Order number: We recommend including the clients name and Kitomba invoice number.
- Order price: As per their Kitomba invoice, including GST.
- Order description: Detail the services and products the client has purchased.
4. Your client will need to confirm their purchase
If your client wants to proceed:
- Your client will need to select ‘Shop instore’ on their smartphone.
- A six digit code will display on their screen and be sent via text message.
- You’ll need to enter the code into the Oxipay /Humm website.
5. Commit the invoice in Kitomba
Once you receive confirmation that Oxipay / Humm has accepted payment, open Kitomba. There change the payment type to ‘Oxipay / Humm’ and commit the invoice.
For more help getting started with Kitomba and Oxipay / Humm, visit our support guide.
What to expect when you use Oxipay / Humm
Providing unbeatable support is important to Kitomba, so when we were looking for a part payment partner Oxipay / Humm stood out because they focus on fantastic phone support too!
When you sign up to Oxipay / Humm, you’ll receive a welcome pack. This includes all the information you’ll need to get started with Oxipay / Humm.
You’ll also receive a variety of point-of-sale materials that you can display in your salon, spa or clinic. For example, stickers to put on your mirrors or front windows and wobblers for your EFTPOS machine. These materials will let your clients know about Oxipay / Humm and promote this new payment option.