ASC Salon

An interview with the 2017 winner of Comfortel Best Salon Design

15 Jun 2018 by Kitomba

We interviewed Andrea Cockle, co-owner of Auckland’s ASC Salon, about the salons big win at the 2017 Kitomba NZARH Business Awards. Continue reading…

Client having their make up done

The importance of creating great client experiences

12 Jun 2018 by Scene It Social

What better way to start an article on client experience than with an anecdote from the 1980s – styles greatest decade! In 1981 a study conducted for Cola-Cola on customer experience found that bad experiences would reach the ears of 10 people. This is where the old marketing adage of “Happy clients tell three friends; unhappy clients tell ten” originated from. Continue reading…

Woman purchasing a voucher online

New to Enterprise: Online Voucher Sales

11 Jun 2018 by Kitomba

New to Enterprise is Online Voucher Sales. Now your clients can purchase gift vouchers via Online Booking, your website, social media channels, emails and text messages. Continue reading…

Beautician with client

7 ideas to help you successfully upsell

29 May 2018 by Kitomba

Upselling is a great way to increase your average client spend. Whether you introduce your clients to higher cost, more premium products or services or recommend an upgrade or other add-ons, it can all result in a more profitable sale. Here are 7 ideas to help you successfully upsell. Continue reading…

Woman working at laptop and on phone

How Kitomba complies with the GDPR

25 May 2018 by Kitomba

The General Data Protection Regulation (GDPR) is effective as of 25 May 2018. We’ve been working with a specialist team to ensure we comply with this change.
Continue reading…

Woman working on laptop

Vouchers in Kitomba 1 and Online Booking

23 May 2018 by Kitomba

Good news! Vouchers are now available in Kitomba 1 and Online Booking, so you can manage Vouchers from anywhere, on any device. Continue reading…

Lady stock taking

6 steps to great stock management

23 May 2018 by Kitomba

Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your business if it’s not correctly managed. So here are 6 steps to help you successfully manage your stock. Continue reading…

Stock take with an iPad

3 ways to become an expert in retail sales

16 May 2018 by Kitomba

Selling more retail is one of the fastest ways to boost your profits, so here are 3 ways to become an expert in retail sales. Continue reading…

Oxipay and Kitomba

We’ve partnered with Oxipay!

30 Apr 2018 by Kitomba

We’re excited to announce that we’ve partnered with Oxipay! If you’re a Kitomba customer in New Zealand or Australia, you have the option to offer Oxipay. Now your clients can enjoy visiting your salon, spa or clinic today, and pay for the services or products over time. Continue reading…

Woman on social media

How salons, spas and clinics can avoid social media don’ts

27 Apr 2018 by Scene It Social

A good salon, spa or clinic is built on reputation and there’s so much that goes into making it a success. Sadly social media often gets neglected yet it can make or break a brand. Continue reading…