Stylist with her client

How to create an exceptional client experience in your salon

20 Dec 2020 by Kitomba

Did you know that most businesses that focus on providing a great client experience make more money? That’s just one of the reasons why you should be focusing on creating an exceptional client experience in your salon, spa or clinic.
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ms monaco hair society success story

Customer success story: Ms Monaco Hair Society

18 Dec 2020 by Kitomba

We recently visited Samantha Jones and her team at Ms Monaco Hair Society on the Sunshine Coast in Australia. The salon has only been in business for two years and is already making waves in Queensland, so we asked Samantha what has made the salon so successful. 

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Kitomba CEO

Kitomba has a new CEO: Mike Henton

17 Dec 2020 by Kitomba

After 17 years at Kitomba, including the last three years as CEO, Kitomba co-founder Al Quinn will be leaving the company at the end of the year.

We’re so excited to announce that Mike Henton has been chosen as his successor. Mike has over 15 years of experience in the software industry, most recently working within the health and leisure sector. Mike said,  Continue reading…

best salon reports

The 5 best Kitomba reports to help grow your business

17 Dec 2020 by Kitomba

As an owner of a salon, spa or clinic, it’s important to have your finger on the pulse of what’s happening in your business – and reporting is an essential tool for finding this out. 

However, with so many different reports available, it can be difficult to decide which reports to run in order to gain the valuable insights you need to be able to make informed decisions for the future. 

That’s why we’ve put together a list of the five essential reports for salons, spas and clinics, which are available using Kitomba Salon and Spa Software. These reports will help to provide you with a snapshot of your business performance, as well as projections for the future. 

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Salon owner goal setting and creating plan on laptop

SMART goal setting tips for salons, spas and clinics in 2021

16 Dec 2020 by Kitomba

A new year presents the perfect opportunity to reflect, plan and set new goals for your business. It’s important to take a step back to look at how your salon, spa or clinic performed over the year, and use these learnings to set goals for the year ahead.

To help you achieve this, we’ve got a framework you can use for setting SMART business goals to help ensure you achieve them.

Here’s how you can reflect, plan and set new goals for 2021!

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5 reasons to advertise your salon, spa or clinic online

5 reasons to advertise your salon, spa or clinic online

14 Dec 2020 by Kirsten McHarg

Are you thinking about doing digital advertising for your salon, spa or clinic? Online advertising is becoming increasingly popular for its affordability and ability to easily reach your target audience. However, you’re probably wondering whether it’s worth your time and investment. 

To help you decide whether or not to advertise online, we asked salon digital marketing expert, Kirsten McHarg of Savvy Salon Marketing, what the key benefits of digital advertising are for salons, spas and clinics. 

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680x400 holiday support hours 2020 (1)

Kitomba’s 2020 holiday support hours

10 Dec 2020 by Kitomba

The holiday season is almost here and we wanted to let you know our support hours during this time.  

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How to compare your business to your competitors

Comparing your business to competitors (why and how)

10 Dec 2020 by Kitomba

Should you compare your business to your competitors? As an owner of a salon, spa or clinic, it’s important to have your fingers firmly on the pulse of your own business as well as what’s going on around you, especially when the hair and beauty industry is so competitive.

Therefore, it’s useful to keep an eye on your competitors. Your competition can help you make informed decisions, and you can learn from them what works and what doesn’t. But don’t fall into the trap of worrying about every little step they take – it will drive you mad! You need to take a considered approach.

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how to advertise your salon online

How to advertise your salon, spa or clinic online [8 steps]

8 Dec 2020 by Kirsten McHarg

Do you want to start advertising your salon online, but you don’t know where to start, what to budget, or how to ensure your ads are a success? 

If you’ve put online advertising into the “too hard basket”, never fear. We asked digital marketing expert, Kirsten McHarg of Savvy Salon Marketing, for her top tips for getting started with digital advertising for salons, spas and clinics. 

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how to fill your appointment book for the New Year woman at salon

How to fill your salon’s appointment book for the New Year

7 Dec 2020 by Martin Lazare

The festive season is always a busy period, but how do you keep your appointment book full once all the Christmas fun is over?

Invest a few minutes now and pick one or two of these ideas to fill your salon, spa or clinic’s appointment book for 2021. They’re easy to implement and you’re sure to see results!
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