Kitomba blog | The latest Kitomba tips, industry news and business advice

Do you really know your clients? Creating loyalty in your salon

21 Nov 2022 by Alyssa Dowsett

We all strive to create loyal clients. The type of client who visits you without fail every six weeks for their facial or the client who books with Sarah every time because she has always done her nails.

That’s because loyal clients are much easier to service, they tend to buy more and most importantly, you have regular guaranteed income. That is of course, a dream client!

New Sales tab in Kitomba 1 for invoices and walk-in retail sales

16 Nov 2022 by Kitomba

Creating and viewing invoices and making walk-in retail sales can now be done from anywhere using any device with the new Sales tab in Kitomba 1.

With the Kitomba 1 Sales tab you can view and create your daily invoices in one place, and easily make walk-in retail sales. You can also view prepped sales and complete them (remember you can already do this on the Appointment Book through Kitomba 1 Point-of-Sale too!).

5 skills every salon manager should have

14 Nov 2022 by Kitomba

Managing a team can be difficult, particularly as we often don’t receive any formal training on how to be a great manager. Very few people could walk into a role with all skills, and of course not every manager operates in the same way! There are a few key areas however that as a manager you should be competent in, or working towards improving.

The client numbers that will grow your salon business

9 Nov 2022 by Kitomba

We know how important your clients are to the success of your salon, spa or clinic. You focus on providing them with the best service. You focus on remembering the details like their favourite hot drink and that they’re excited for their holiday next week. But there’s another way you can focus on your clients which will grow your business – by looking at the numbers.

Read on to discover the client metrics that can make a massive difference to the growth of your salon, spa, or clinic, and how to improve them.

7 time management tips for busy salon managers

28 Oct 2022 by Kitomba

Managing a salon, spa or clinic is hard work. Not only do you have so many different hats to wear, you often need to wear them all at the same time!

There’s only a limited number of hours in the day, so it’s important to be able to manage your time as efficiently as possible.

The fundamentals of salon pricing

26 Oct 2022 by Kitomba

Salon pricing can be a complex and imposing issue for many owners and managers. Not only having to navigate the difficulty of increasing prices to combat increased costs, but also how to know when you should be reviewing your pricing, and how to ensure your base rate is right to start with!

So we sat down with an expert to talk more on the topic of salon pricing – Nadia Howard, Owner of Bedlam Hair Design and Bliss Day Spa, and also the General Manager of Akobe Hair Design Salons.

Our top 10 tips to get your salon ready for the busy season

21 Oct 2022 by Kitomba

Every year the Christmas season races towards us at a quicker rate. For many businesses in the hair and beauty industry it’s also the busiest time of the year. Is your salon ready?

Success story: Aboki Hair

19 Oct 2022 by Kitomba

We recently spoke with Melissa and John van Gosliga, co-owners of Aboki Hair in Nelson, New Zealand. They told us how they’ve managed to run a thriving business for more than 27 years, and successfully lead a big team of 18 staff aged between 20 and 75 years old!

Watch the video and keep reading to hear their story and their top tips for other salons.

Price cycling – could this be right for your salon business?

17 Oct 2022 by Kitomba

“Price increases are topical for the wrong reasons” – Paul Carbis dives right into it in our most recent with chat with him. Heading up Carbis Business Management, Paul is an acclaimed salon business coach, a regularly practising skin therapist, and along with years of experience managing his own salon, his understanding of how the hair and beauty industry operates is well regarded.

How to let your clients know about your waitlist (3 tips)

14 Oct 2022 by Kitomba

The benefits of using a waitlist in the hair and beauty industry, especially around the busy times of the year are endless – it helps you stay fully booked, maximises your time, helps manage your demand and also negates the stress of last minute appointment cancellations.