Surreal Hair in Christchurch, New Zealand, is an outstanding example of perseverance, success, and leadership in the hair industry. Having been in business for over 25 years, and with a team of 18 staff, Surreal Hair’s owner Michelle Marsh shares how she has overcome financial and environmental crises only to come back stronger than ever by building a fantastic team culture and living by the mindset that failure isn’t an option.

Watch the video below and keep reading to hear Surreal Hair’s incredible story. 

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The hair and beauty industry is highly competitive, as clients have an abundance of salons, spas and clinics to choose from. It’s more important than ever to ensure your clients keep coming back and that you grow your regular client base.

Here are three ways you can improve the client experience at your salon, spa or clinic to retain more clients.

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Ross & Co Hair Design in Hamilton is a salon that has a stellar reputation for providing a consistently exceptional client experience. Don’t believe us? Check out their five star reviews on Google! We were lucky enough to sit down with the founder, Patricia Ross, to learn more about how she empowers her staff, tips for salon owners to grow their businesses, and her secret to achieving a rebooking rate of over 80%.

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We sat down with Natalie, Regional Manager of Vivo Hair Salons & Skin Clinics, to discuss how they implemented Kitomba’s Time Clock and Time Sheets features into their business, and how it’s completely changed the way they process payroll. Continue reading…

In the ever-evolving landscape of social media, Instagram continues to stand as a great way to connect with clients for any hair and beauty business. Mastering Instagram can be a game-changer for boosting your online presence and connecting with a vast audience. 

One key to achieving success lies in understanding the diverse types of content you can post to captivate your audience’s attention and propel your salon, spa or clinic towards new heights.

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Coming up with ways to keep your team motivated throughout the year can be hard. However, one great way to keep your team inspired and striving for success is through monthly challenges.

We spoke to Trish Ross, founder of First Class Services and owner of two successful salons in Hamilton, New Zealand, who runs regularly challenges in her salons to incentivise and motivate her team, and boost revenue!

Keep reading to learn how to successfully use challenges in your own business.

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We’re excited to announce a special opportunity for Kitomba customers to earn a free month of Kitomba Salon and Spa software simply by referring someone to join our community. 

Here’s how you can unlock a complimentary month of software through our referral programme. 

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In the crowded world of Instagram, where billions of photos and videos are uploaded every day, it’s essential to stand out and maximise your reach. While beautiful visuals and creative content are important, leveraging Search Engine Optimization (SEO) strategies can give your Instagram profile the boost it needs to get discovered by your target audience.

Continue reading or watch the video below to explore proven SEO tips to supercharge your Instagram reach, increase engagement, and ultimately grow your online presence.

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